Onsite Technician Recenzje 138

Wynik TrustScore: 2 na 5

2,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Avoid at all cost The plumber’s full name is Yasin Hamza Jalal Dean known as Yaaz. He charged us £300 and disappeared without fixing the issue. He literally opens up a company every few month... Zobacz więcej

Oceniono na 2 z 5

Call best technicians on Saturday 7 September 2024 for leaking pipe to the kitchen tap said the call out charge of £48 I was ok with that . The plumber arrived within 2 hours found the problem replace... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Best Technicians are honest and reliable tradesman's. With good old fashioned values, they are methodical conscientious hard working plumbers, we had a new boiler installed, commissioned, great... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Called on a Sunday and they arranged somone to come out and was ONLY advised about the £49 call-out fee. The electrician arrived and fixed the fault within 40 minutes and this “company” initia... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

Home Service Repairs


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

138 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 64% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

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Oceniono na 1 z 5

Avoid at all cost

Avoid at all cost

The plumber’s full name is Yasin Hamza Jalal Dean known as Yaaz. He charged us £300 and disappeared without fixing the issue. He literally opens up a company every few months to avoid court claims. You can still take him to small claims don’t feel discouraged. It doesn’t matter what’s the company’s name it’s who’s operating it.

He even uses his family members to pop up new companies. His current company is called fast technicians and is registered to Kyle Kasim Din and he continues to scam people just look it up in companies house.

If a plumber comes to your house calling himself Yaaz or Yasin, ABORT THE MISSION!
You’re better off paying £49 quid for the call out than £490 for BS “fixing”

5 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Excelente servicio



Excelente servicio! El técnico llegó a tiempo, fue profesional y solucionó el problema de mi aire acondicionado de manera eficiente. Lo recomiendo Fue amable Me explicó todo de manera clara y me dio consejos para mantener mi aire acondicionado en buen estado.

19 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

AVOID AT ALL COSTS

Called on a Sunday and they arranged somone to come out and was ONLY advised about the £49 call-out fee. The electrician arrived and fixed the fault within 40 minutes and this “company” initially wanted to charge £499 for the privilege. They “spoke with their finance department” and the cost was then reduced to £400 which is still absurd. Asked for an itemised bill and all it states is:

Call out fee £49
Materials £17
Labour £334

The electrician was here for 40 minutes!!! Absolutely disgraceful hiked pricing which at no point was clearly explained. No information anywhere available on a complaints process/regulators.

AVOID THIS COMPANY AT ALL COSTS

7 września 2025
Opinia niezależna
Oceniono na 1 z 5

Cancelled call, but still charged call out fee.

Phoned the company with a gas leak issue. Advised the call handler that I needed a fast response, due to stalled building work. The call Handler stated £49 call out charge, and an engineer would be on site in 1 to 1.5 Hrs. After 1Hr the call handler called back to state that the engineer would not be available for another 2hrs, which was too late. When I asked to cancel the Call out, the adviser stated that I still had to pay the call out charge, as it was in their terms and conditions, which I have still not seen. So £49 for absolutely nothing.

5 września 2025
Opinia niezależna
Oceniono na 5 z 5

Professional and reliable service

I had a very positive experience. Communication was clear, the service was handled professionally, and everything was explained in detail. The company was reliable, responsive, and ensured that everything was taken care of smoothly. I would definitely recommend Best Technicians to everyone.

28 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Stay clear of this company!!!!

Stay clear of this company!!!!
They ripped off my elderly parents with a £492 charge for 2 hours work. They were not informed before the work was carried out about this charge just told the call out fee.
Owner was extremely rude when we rang to question the charge even putting the phone down on us!!

21 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Absolute rip off

Absolute rip off. They charged me just for enquiring about a job.

9 lipca 2025
Opinia niezależna
Logo Onsite Technician

Odpowiedź od Onsite Technician

Dear Customer,

We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.

Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.

As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Best regards,
Best Technicians

Oceniono na 1 z 5

Boiler

I will keep it short. We really needed our boiler sorted.
What got us was the name and was fooled.
The Best technicians.
Sadly I am still waiting for an answer from my complaint on the 12may.
Water still leaking on my electric lights

26 marca 2025
Opinia niezależna
Logo Onsite Technician

Odpowiedź od Onsite Technician

Dear Customer,

We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.

Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.

As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Best regards,
Best Technicians

Oceniono na 1 z 5

A SCAM

Similarly to many people's experience. Called them, organised time for 2 weeks later. For changing a tap in the kitchen and the handle of the toilet they tried to charge us $1300. I was horrified! No explanation of the costs, harassed my partner by phone when he asked for a breakdown before paying.
The plumber didn't even end up actually fixing the toilet!
A total scam!

15 maja 2025
Opinia niezależna
Logo Onsite Technician

Odpowiedź od Onsite Technician

Dear Customer,

We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.

Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.

As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Best regards,
Best Technicians

Oceniono na 1 z 5

BEWARE

Advertised on Google under a plumber near me. Called requesting a plumber to stop a small leak under my kitchen sink. The technician came out after around 2 hours and to his credit was excellent and repaired the leak within an hour. I was aware that there was a callout fee of around £49.00 but as there were no materials used I didn't expect the final bill of £419! Good workmanship but horrific charge

29 maja 2025
Opinia niezależna
Logo Onsite Technician

Odpowiedź od Onsite Technician

Dear Customer,

We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.

Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.

As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Best regards,
Best Technicians

Oceniono na 1 z 5

Avoid these scammers

Told me it was a £49 call out fee plus parts and labour on top. I thought this was a good price, and went ahead to have my boiler fixed (i had no running hot water). The plumber who came out was polite and arrived promptly. No part was needed to fix the problem and it took about 30-40 minutes to complete. I then received a call from Best Technicians and they told me the price was £349. Even the plumber was shocked, absolutely ridiculous price, I tried to argue it over the phone. I feel like an idiot for eventually paying it. This company is a scam. They do not disclose there actual pricing. I'm sure they just make it up. They don't even send a breakdown of what has been done. Please avoid at all costs. I've learnt the hard way. Scam, scam, scam.

17 maja 2025
Opinia niezależna
Logo Onsite Technician

Odpowiedź od Onsite Technician

Dear Customer,

We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.

Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.

As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Best regards,
Best Technicians

Oceniono na 1 z 5

AVOID! AVOID! AVOID!

AVOID! AVOID! AVOID! wanted a small job done shared that there would be a £49 call out fee which would then be then taken off the total price , which wasn't quoted at the time. Didn't show up on the day. They did call to say a job had over run. Said they would come the next day at 10am . 11am I called them, for them to say the plumbers van had broken down and would not be attending so would have to come the next day . I then saw the reviews and rang to cancel on the morning of the job , the job was booked in late afternoon. The guy said I still had to pay the £49 even though they never came out, and was not warned I would still have to pay if I cancelled . He then threatened to send debt collectors round to get the money. Didn't want to listen even though they cancelled on me twice!! Please do not use this company this is not the way to run a business . They are not transparent around what they charge and how they charge you.

13 maja 2025
Opinia niezależna
Logo Onsite Technician

Odpowiedź od Onsite Technician

Dear Customer,

We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.

Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.

As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Best regards,
Best Technicians

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