OnlineKeyStore Recenzje 

OrderNR: 2401587

Created: 22-09-2014 20:19:26

Updated: 28-09-2014 01:34:27


Initial request:

Processed? So how long will it take??

Staff replied 22-09-2014 22:36:31




Hi Altickova,

Ticket: Link




Please be advised that our policy for delivery is a maximum of 24 hours, if you still have not received you key within this time period please feel free to re open this ticket to chase your items.







Regards.


You replied 23-09-2014 19:17:22


Where is my game!?? Past 24 hrs now


Staff replied 24-09-2014 01:11:39




Hi Altickova,

Ticket: Link




We have a small delay with all sims 4 orders please bare with us. This should be fixed in the next 24 hours.


Regards.


You replied 24-09-2014 11:31:12


PAST 40 hrs on delivery !! Should i really start looking for another key reseller? im so so unsatishfied


Staff replied 24-09-2014 14:31:22




Hi Altickova,

Ticket: Link




Sorry for any delay caused her altickova, we have a massive delay with all sims 4 orders due to the supplier having a shipment error on there half we should be able to send the games out as early as tonight and in worse case scenario tomorrow night.


Regards.


You replied 25-09-2014 19:51:28


Now U ppl really made me mad – This is gonna be my very last purchase from OKS.

I REALLY can't see how U would call that a buisness, with such a delay.

Give me my game & and ill seek that this will be your very last earning from me and many others!


Staff replied 26-09-2014 11:50:47




Hi Altickova,

Ticket: Link



As previously said to you we can only apologize currently, there is an delay with our supplier on delivering the game which we should of received 5 days ago so you can see this isn't an isolated incident and we trying to outsource other suppliers to speed this up. This should be fixed today.


Regards.


You replied 26-09-2014 20:26:50


Okay – you wrote earlier, that it should be fixed today. So is it
?? I understand your dificulties, but you also have to see it from the buyers (edit: ME) view. I just checked, and you dont notify on the website that the key is out of stock, which is weird, since you obviously dont have it…..

I have been waiting 4 days now for the game, and i need a Key TONIGHT !!!
Am i going to receive a key today or not ???

Simple question.

waiting for your reply


Staff replied 28-09-2014 01:34:25




Hi Altickova,

Ticket: Link




Your order has been refunded.


Regards.
------------------------------------------------------------------------------------
So basicly. If they can't keep their promise, they just refund without any further - because they didnt tag their sale as ( Out of stock, or tecnical issues etc. )

I received an email telling me I ordered something (dead island whatever). I did NOT order anything. I suspect my account was hacked, or it is an system error on their shopping system. Asked OKS to cancel and refund (Store credit was used on that order). And of course, I started immediately on the big password changing roulette on this and similiar sites, as well as extensively checking for signs of malware, rootkits and the likes. (PC was clean, I suspect this is an heartbleed aftermath)


Their reply:

I have just spoken to the accounts team and unfortunately there is nothing we can do as ultimately we can't prove you didn't order the game. We are sorry this happened and advise you to change the password on your account and scan to see if there is any spyware.

Regards.

That was it for me. Goodbye OKS. Because I have a choice!

I ordered a Diablo 3 key and was surprised to then be asked to send security information via un-secured email. There is no way I was going to do that, so asked for a refund. I am not sure who they employ but they didn't seem to understand what a refund was and asked me to send the security information instead. 2 weeks later, numerous emails and customer tickets and I have got nowhere. I started having a go at them via Facebook in the end, but got told that they were unhappy with being insulted. Well, this joke of a company has totally insulted me and have my money and I have no product. I will be looking into legal options to get my money back now.

I have ordered Dead Rising 3 Apocalypse Edition (Steam Gift) and have tried redeeming the Steam gift link within minutes after receiving the link to my e-mail. I have been shown that the gift has already been redeemed.

I have opened an IT ticket, to which I have received a reply to provide proof and the ticket was changed to closed. I have provided proof to the their support e-mail address, no response. I have also re-opened the support ticket and informed the support team about my response to their e-mail.

Later, I have written on the OKS Facebook page and within minutes I was asked what is the ticket ID, which I have provided. The next day, my FB post was no longer on their FB page.

Support team asked me then to check my inventory, the gift was not there and I have provided them with the proof again, no response since then.

Absolutely unprofessional behaviour and I seriously recommend to think twice before buying from this website.

edit: last response was that they are investigating and that I should give them 48 hours, this has passed 8 hours ago and as of 17.09.2014 it's now 13 days since I've bought the game, but still haven't received it ...

Bought 2 keys (Diablo 3 and Diablo3 ROS). The order went through but nothing was delivered. The following day the order status was reset and the payment "anti-fraud failure". The system was asking me to pay again so I did. Same story. So now I have a double payment that went through correctly both time both for PayPal and for my bank but no product, no answer, no money.

tl;dr: payed twice, received nothing. No answers from the support after 72+ hours (they brag 24 hours response). Stay away.

Very bad experience, actually with an open claim with paypal to receive the refund.

Its very good

hey you better check this out

they are quick to deliver your games to you and never ever send you a fake keys like g2a

Didn't have the money quite ready yet to buy a game from them and they refunded me, no hassle :-)

Here are the Reasons:

- best prices i have seen so far
- fast delivery, even on release day of highly requested games there no heavy problems
- freuently offered Give-aways
- Often updated Facebook Fan Site
- Big repertoire of games

Check it out!

It's an online PC game store, it has cheap prices and giveaways quite often. Check their website and Facebook!

Already bought games there, no hassle. You can also use bitcoin there. And they are giving away some games on their facebook page too.
Check them out!

These guys are like the best , they have great deals , they do giveaways ..
and more importantly close to their community , really recommend these guys

One of the best online gaming stores, instant delivery upon purchase, very helpful costumer service and supporting community.

I have already purchased multiple codes on their site and I all received quickly enough, especially promotions are spectacular!

Best company ever.

A Magnificent key store with best prices ever!

I bought Titanfall here but the game was removed from my library because the key has been stolen according to Origin/EA.

The OKS support does not want to help me, I've contacted them numerous times and they'll just ignore it every time.

Update: I kept making support tickets once every few days and after 1,5 months I finally got to somebody that would help me and after talking to them they finally gave me a new key for Titanfall. They said they've fired the incompetent support crew that was there before and promised things would be better in the future.

Update 5/19/2017:
onlinkeystore still trying to remove my review. Nothing changed, still no key, still banned for nothing.

Original:
But when it comes to customer support for an non working already activated key, everything went down the drain.
They provided support through Team Viewer saw and checked that the Key isn't working on my account and want me to asked EA what's up with the Key ... you know what I did this but got no respond and I don't really care because it's not my fault.
Requested a refund and got no response since 3 days.
Contacted Paypal because their Support isn't available anymore.

Edit:
It's getting worse, they closed my Account for my refund request and they want to denigrate this review for not having an order number. Guess what I have all the emails from the store. My Order number is #2393988:
Date: 18-08-2014 18:19:15
Order id: #2393988
Order status:
Payment method:
PayPal
***@onlinekeystore.com
Products ordered
SKU18001 The Sims 3 : Into The Future (ORIGIN) €15.99 1 €15.99

Lot of payment methods at your disposal, in less than 5 minute i've seen the offer, aquired the game and recived the key!
N°1