By far the cheapest in the market! Customer service was very helpful with my request. I noticed on the site that they usually deliver to the site with a 28-ton lorry. I made them aware that this would... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Purchase decision based on best price compared to 6 other online retailers. Delivery was 3 working days. Couldn’t get WorldPay to work online so used PayPal after ringing up for some helpful, friendly... Zobacz więcej
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One of the best prices online, easy order process and free shipping (over a certain price). Delivery booked for a couple of working days later. Would have been better if I'd had a forklift but who has... Zobacz więcej
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I genuinely fail to understand why certain people are so intent on leaving 'fake' reviews on here! These guys are an absolute pleasure to deal with! The customer service is extremely high......I give... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z materiałami izolacyjnymi
- również w kategorii:
- Dostawca izolacji
- Dostawca materiałów budowlanych
- Market budowlany
- Sklep z materiałami dekarskimi
- Sklep z zaprawami tynkarskimi
Napisane przez firmę
Online Insulation is a specialist supplier of Insulation and dry lining materials, based in the midlands and delivering throughout England
Dane kontaktowe
Unit 7 Oak Business Centre Sileby, LE12 7PU, LEICESTERSHIRE, Zjednoczone Królestwo
- 01509 649065
- info@onlineinsulation-sales.com
- onlineinsulation-sales.com
4,7
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I found it easy to place the order and…
I found it easy to place the order and the items arrived on time. Thank you
19 kwietnia 2024
Odpowiedź od Online Insulation
Thanks for your review and order Jackie. They are very much appreciated.
Damaged items no response to email
2 plasterboards and 2 insulation boards arrived damaged. Emailed them with photos and no response. No one picked up the phone, contact form and complaint link don’t work, no response to email after 6 days. I had to raise a chargeback dispute with my bank, which is a much longer process.
Responding to your reply:
My email was clearly sent with the following timestamp in my sent mailbox.
Date: 17 April 2024 at 12:06:06 BST
It seems leaving bad rating is the quickest way to get a response. I have resent the email.
17 kwietnia 2024
Odpowiedź od Online Insulation
Hello Coleman,
Unfortunately we did not receive your first email. It looks like it went to spam, as we ask that any issues regarding your order are emailed as a reply to your invoice that we sent to you. I did ask again for this but luckily, I have spotted your email this morning again in our spam folder.
Please could you confirm a suitable collection date for yourself and I will try to secure that date with the hauliers. Once we have collected these items we will raise a full credit for the damaged items.
Odpowiedź od Online Insulation
Thanks for your order and review. They are both very much appreciated.
Efficient and fast delivery
Efficient and fast delivery, good value and would highly recommend.
3 kwietnia 2024
Odpowiedź od Online Insulation
Thanks for your order and review Alice. They are both very much appreciated.
Great product
Great product
Easy purchase, only problem, delivered on the Wednesday, when I stated Thursday for my delivery date,
8 kwietnia 2024
Odpowiedź od Online Insulation
Hi Doug, thanks for your order and review. We did send the email below to you on the day of your order.
"Thank you for choosing Online Insulation.
Please see the attached invoice and check the details for your recent purchase are correct.
Your delivery is booked for 10.04.24 However, if this is an issue for you, please let us know"
Took my order but couldn’t fulfill it
Took my order but couldn’t fulfill it. Refunded me obviously but was an inconvenience. Thankfully I got it cheaper elsewhere anyway.
3 kwietnia 2024
Odpowiedź od Online Insulation
Hi Elise, Thanks for taking the time to review us. We are sorry that we could not make your delivery on this occasion.
Odpowiedź od Online Insulation
Thanks for your order and review.
Easy ordering process Delivered…
Easy ordering process Delivered within stated time scales. Material as expected
31 marca 2024
Odpowiedź od Online Insulation
Thanks for your order and review Peter.
Odpowiedź od Online Insulation
Thanks for your order and review Nigel.
Easy website to order from .
Easy website to order from .
Upon placing order , you are kept informed of del date and any issues with stock quickly
Well done online insulation
18 marca 2024
Odpowiedź od Online Insulation
Thanks for your order and review James.
Delivered really quickly a f exactly as…
Delivered really quickly a f exactly as we ordered - thank youz
23 marca 2024
Odpowiedź od Online Insulation
Thanks for your order and review Marie.
Good delivery times and on this…
Good delivery times and on this occasion a day earlier than anticipated
22 marca 2024
Odpowiedź od Online Insulation
Thanks for your order and review Mark.
Fast delivery and good customer…
Fast delivery and good customer service..will use again
21 marca 2024
Odpowiedź od Online Insulation
Thanks for your order and review Adam.
Odpowiedź od Online Insulation
Thanks for your order and review Neil
Odpowiedź od Online Insulation
Thanks for your order and review Neal,
The product looks good….
The product looks good, but not installed yet so we shall see.
My issue was with delivery, there was a phone call 3 minutes before driver arrived at delivery address, no prior email with date or timing update. This could have been a big problem given the size of the wagon and need for assistance/signature.
13 marca 2024
Odpowiedź od Online Insulation
Hi Paul, We emailed you on the 13th of March to tell you your delivery was coming today, the 20th, the day you requested. We then also replied to your email today at 11.26am to let you know that your delivery should be with you by 2pm today. The delivery lorries are indeed large, we also had an email conversation about this before you placed your order too.
Good product delivery on time and to…
Good product delivery on time and to the door. Driver helped unload. What more can you ask.
5 marca 2024
Odpowiedź od Online Insulation
Thanks for your order and review David
Odpowiedź od Online Insulation
Thanks for your order and review, they are both very much appreciated.
No notice of subcontractor.
I didn’t get any notice that the order was being subcontracted to CCF, a Travis Perkins subsidiary in Bournemouth.
Their delivery driver, Sylvia, was excellent; she notified me when she was setting off at 07:24 then when she was about 15 minutes away. There was no paperwork handed over.
8 marca 2024
Odpowiedź od Online Insulation
Hi Richard, thanks for your review, I can see that we delivered 20 rolls of loft roll to you at your farm house in Dorset. We delivered these on the 15th as requested by yourself. We are pleased that everything was delivered as expected, on the day you requested and with a friendly driver. We do use various external souses for deliveries within your area and we are sorry that you are disappointed that on this occasion we used CCF for your delivery. We didn't realise this would be a problem for you. Good luck with your project.
Doświadczenie Trustpilot
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