Ordered a wool jumpsuit to wear around the home during cold weather and it came up big. I left a review and was contacted by one piece advising to contact their customer care department regarding alte... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Their sizing is ridiculously incorrect, and when you inevitably have to exchange or return, they charge absurd shipping costs, take a lifetime to respond to emails and process refunds… and in my ca... Zobacz więcej
Reakcja na opinię
Fantastisk kundeservice ❤️ Faktisk aldri vert borti bedre kundeservice, var på utkikk etter en spesifikk onepise og fikk kjempe god service, dem leita igjennom kontorer og på lageret da de egentlig... Zobacz więcej
Ich möchte eine Bestellung umtauschen. Nach Ausfüllen des Forms keine Email mit weiterem Vorgehen erhalten, auf zwei weitere Emails keine Antwort bekommen. Telefonisch nicht erreichbar. Dafür, dass... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Onepiece is a contemporary lifestyle brand specialising in high-end leisurewear. Perhaps mostly known for being the creators of the Original Jumpsuit. Onepiece today is one of the most successful international Norwegian fashion brands, with products sold in close to 150 countries, with US, UK, Germany, France and the Nordics as our biggest markets. Our retail model is structured around e-commerce, with the majority of our sales coming from onepiece.com.
Dane kontaktowe
Norwegia
- support@onepiece.com
- onepiece.com
Odpowiada na 63% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Otroligt struligt att returnera till…
Otroligt struligt att returnera till detta företag. Jag fick bara en UPS fraktsedel, alla instruktioner på engelska, och det gick inte att returnera på samma ställe där jag hämtade ut paketet. Nu har jag varit hos tre transportbolag och alla vägrar UPS. Ger upp och betalar eländet men jag kommer aldrig mer beställa från Onepiece!
Pas A.U.B. OP.
Heb voor mijn kinderen op 22 November 3 onesies besteld voor mijn kinderen…. Had ze graag met Sinterklaas willen geven. Helaas tot de dag van vandaag nog niks ontvangen. (8december) geen contact met de klanten mogelijk via persoon tot persoon. Alleen contact met een chat robot waar je niks verder mee komt. Ben ruim 200€ verloren via deze partij. Zou echt ter strengste afraden zaken te doen met deze winkel.
Groet, Eagle.
Exceptional product 👌 and amazing
Exceptional product 👌 and amazing, intuitive customer services.
I believe they are trying to make a difference to the environment by offering practical solutions to problems and issues.
I'm thrilled with my two purchases and will buy again with confidence.
Jayd in customer service is AMAZING!!
Just the most fantastic customer service! Jayd was fantastic in tracking down my order and getting it to me before my event. Plus on top of that the onesies is amazing. So soft and well made. This won’t be my only purchase form Onepiece that’s for sure!
ALL WRONG ITEMS DELIVERED
Made 2 orders - one arrived today with 5 pieces and every single item was wrong. I cannot find a phone number to call and have had no update on my second order. Very concerned that all items are not what i ordered and that i have no immediate way to contact them to ensure the items i do want are actually in stock. Now i need to go through the trouble of returning while they have my money and i don't have one correct item.
For me personally?....a big negative.
I've owned my black original onesie 2.0 for just over a year now. I wore it when it first arrived...& hated it. I've attempted to revisit it four times since, only to confirm that I really, really, do hate wearing the thing.
Clearly, most folk love their Onepiece, which leaves me to question why because my experience runs thus...
You put it on, fresh out the bag & within seconds it's covered in `stuff`. No matter how pristine the environment this black material sucks crap to it like a black hole sucks light. As a result one is perpetually picking/brushing at the thing, over & over...but to no avail...within minutes you'll look like you've just spent a rough night in a hedge no matter how frantically you try to avoid it.
The look is fully accompanied by the smell....I'm not the smelly kind thank the Lord but like us all, I can find myself wearing some cheap man-made synthetic garment that will inevitably start to honk. Whatever this thing is made of it ain't cheap but it has me (& itself) honking after 8hrs plus.
It's thoroughly uncomfortable to wear & aggravatingly so....it doesn't fit as photo's might suggest, rather it hangs from the shoulders with quite a weight, not made any lighter by the over generous hood tugging back on the neck. Sitting/crouching sees the thing pulling even more heavy on the shoulders unless you first hitch it up at the waist/butt to create some room.
It's cold....like literally shockingly cold.
This material sucks in cold like it sucks in dust...step into a cooler environment & it'll take that temp & pin it to your body in an instant...it's quite breathtaking, kinda worse than being naked in a sense! That instance aside, it's generally speaking, a cold thing to have on...in no way cosy/comfortable.
And then, to complete the experience, there's the practicality?
Already feeling as though you look/smell like something the cat dragged in, then getting caught-out when out & about feels somehow strangely appropriate...as, sitting on some suspect pan, this heavy, cumbersome, thing has no possible alternative other than to sweep the even more suspect wet floor around your feet.
And that's it...I honestly hate wearing the thing because I feel uncomfortable, cold & dirty in it....like I can't wait to get it off me & get into the shower.
Sorry Onepiece...even though it was my good money that proved wasted.
I should add in fairness...my partner has a pink teddy-bear Onepiece which she adores...always looks/smells gorgeous in it, only complaint that it's too cosy/warm...guess I just chose very badly on the strength of that?
Best customer service
My third piece and i am so happy because there was a mix in the address between Munich and Amsterdam! I wrote to the customer service and even it was already in delivery in Germany they managed to send it to the correct address in the Netherlands just 2 days later without any further action on my side. THANK YOU!
Zippers break within a couple of months
I realised I wrote my review on the wrong page, so I'll summarise it here. The onesies look great, but the quality is bad. 2 out of the 3 onesies I bought both had broken zippers within months of buying them. So yeah, it seems they have problems with the zipper quality, which is probably the most important thing about a onesie...
Most recent purchase will be my last purchase from this company
I have purchased many onesies from this company but will sadly not be purchasing from this company again after my recent experience. I bought the cashmere onesie… a very expensive onesie… which after only a few days of light wear had so much unsightly bobbling all over that it looked like an old garment of poor quality. I uploaded photos and left a review on their website reflecting my disappointment but they failed to publish my review or reply to it. I assume they only publish the positive reviews which is more than a tad misleading. Very very disappointing.
Quality Onesies and Excellent Service
I recently had a great experience with OnePiece. Their service was excellent, and their assistance helped me choose the Marius Onesie 2.0. The onesie is made from high-quality material, which makes it comfortable to wear
Bons produits bien qu’extrêmement…
Bons produits bien qu’extrêmement chers. De toute évidence, le prix très élevé de leur article ne sert pas à offrir une expérience client de qualité.
La seule option possible pour l’acheminement étant UPS qui livre systématiquement dans des relais colis, c’est comme jeter de l’argent par les fenêtres.
Service client nullissime, qui sous un faux air cool, vous répond sans même vérifier votre commande. Ment lorsqu’il s’agit de prétendre que le colis sera redirigé et prend votre problème à la légère. 400€ perdus à jamais. Onepiece, UPS même combat. Une vaste fumisterie.
Merci Onepiece!!
I loved it when they had 100% cotton…
I loved it when they had 100% cotton options. But now everything is blend with petroleum-based synthetics 🤮 I don't want pay same price for lower quality. And it's uncomfortable to wear synthetics at home 🙄
Klasse Serie
Klasse Serie, bitte weiter so in den nächsten Staffeln!
Bitte weiter derehen
Bitte weiter drehen , mit Arcane ist das die beste verfilmug. wir wollen mehr !!!! MEGA echt MEGA was ihr da gemacht habt
Umsetzung sehr gelungen
Perfekt umgesetzt, tolle schauspieler, es stimmte einfach alles.
Einfa💝 sie ist echt mega
Malgré quelques problèmes avec les…
Malgré quelques problèmes avec les livreurs de chez UPS, le service client de one piece a été exceptionnel. Je recommande vivement le produit de qualité et en cas de litige, une réponse rapide et optimale est proposé
Merci jad
Aviator Onesie & Soft Velvet Fitted Jumpsuit
Bought the Aviator Onesie "extra small" & the Alps Soft Velvet Fitted Jumpsuit "small" and both suits are just fabulous. I am 5'6 and weigh 127lbs and my usual size is a medium. The sizing was based on the model and it worked out for me! 1 star removed due to the website conversion not working no matter what country is chosen so its deceiving when you see the US charge! I was told to choose USD for the Canadian currency which made no difference. The rep was kind enough to honor the 20% discount off my total which I had received for registering to compensate for the conversion difference. Overall I am truly satisfied with both pieces! Can't wait to wear them in the fall!
Poor quality and poor support
One onesie got a hole in in less than 24 hours (few hours wear).
One didn’t fit - followed returns process, took parcel to delivery point and they wouldn’t accept it as the customs forms weren’t the right ones. No help just told to follow process/use what was provided despite it being rejected. Onesie still packaged up in corner months later.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








