Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a big... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Getting through to the right department proved an issue despite calling the number left on my voicemail, however I spoke to ‘James’ who was clear and helpful with what my next steps were for my claim!... Zobacz więcej
The call was good in that I was shaken and upset by the situation with my neighbours clearly trying to pin the blame on me, even though the car was clearly on my land and parked sensibly. I did not en... Zobacz więcej
JD1 such lovely guy, spoken to him through interper relay video, meself as deaf person he was very calming, patience and very understanding. Love this service. I was bit nervous as its my first time... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities. We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited. With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims. Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet. Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us. Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction
Dane kontaktowe
Jupiter, First Point, Balby Carr Bank, DN4 5JQ, Doncaster, Zjednoczone Królestwo
- 0203 738 7300
- onecallclaims.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly efficient service
Very patient and informative individual…
Very patient and informative individual who made sure I understood what was happening.
very good service by phone
BB5 was courteous and professional
BB5 was courteous and professional regarding the information required. Good customer service.
ML3 was very helpful with live chat as…
ML3 was very helpful with live chat as I couldn't get hold of anyone in the phone . My query was sorted
Had great experience from One Call…
Had great experience from One Call Claims and agent JG6 this afternoon. Provided the necessary information on a recent claim in a clear and expedient fashion. Thank you.
SF5 was very helpful
Writing a review on behalf of staff…JG6
Writing a review on behalf of staff member James JG6. Good communication and straight to the point. Got all the answers I needed. Thanks
BB5 was extremely helpful
BB5 was extremely helpful, polite and was very patient when dealing with us on the phone. He put my mind at rest because I've been receiving conflicting emails which worried me.
Very thorough and detailed explanation
Very thorough and detailed explanation. Although occasionally spoke very fast in the obviously repetitive sections which she has done a lot of times no doubt!
Very helpful and polite
JOANNE WAS VERY FRIENDLY AND EXPLAINED…
JOANNE WAS VERY FRIENDLY AND EXPLAINED EVERYTHING CLEARLY. A CREDIT TO YOUR BUSINESS.
Could it be more helpful great service…
Could it be more helpful great service JM2 p
The operator was clear and precise 😎
Very prompt and efficient service from…
Very prompt and efficient service from telephone operators. Staff are courteous and sensitive to the nature of events that have taken place. Very impressed so far.
Call ref today was F01
Km4 Jessica,
Km4, Jason and Jessica were all helpful in the dealing of my claim. It is sometimes frustrating but you have to realise they are also dealing with third party insurers, claimants etc. They were as helpful as they could be.
Dangerously inefficient online and phone services ( nice people)
It took six calls whilst stuck on the hard shoulder of the M6 , (a senior woman on her own) yet I never did get put through to the correct department of 'private motor claims' for a minor but shocking prang. Nor did I manage to get the roadside assistance that is stated on my policy. It was only thanks to the most helpful and supportive of police officers that I was able to get home.The underwriters are still trying to get me in touch with the correct department four days later without success so far.....
Great service so far
Damien (DR4) and the previous claims handler were very helpful and considerate. Thank you.
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