We ordered a treadmill but the wrong type. We followed their instructions and sent it back, paying extra for the postage. We haven't received a refund despite countless emails and efforts to call. So... Zobacz więcej
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Zobacz, co mówią recenzenci
Order OC#39777 confirmed I ordered this product 5 days ago and it still hasn't even been handled, I have written support several times to find out what is going on and their support is totally u... Zobacz więcej
Really disappointed, treadmill received for daughters birthday but parts missing and safety arm cracked. Emailed them and sent photos they then asked for a copy of diagram with missing parts circled.... Zobacz więcej
Website easy to use, good prices and promo code emailed over within seconds. The treadmill arrived within the specified delivery dates and is easy to assemble and everything present and correct. My... Zobacz więcej
Informacje dotyczące firmy
- Platforma sprzedażowa online
- Sklep ze sprzętem do ćwiczeń
- Hurtownia ze sprzętem do ćwiczeń
- Sklep sportowy
- Hurtownia akcesoriów sportowych
- Sklep z odzieżą sportową
Napisane przez firmę
ONCROS means "on cross", always on the road, just as we believe, fitness is an activity that accompanies a person's life, life is endless and exercise is endless.
Dane kontaktowe
No.19, 26 Chapter Street, SW1P 4NP , London, Zjednoczone Królestwo
- +44 7593 040125
- support@oncros.com
- oncros.com
1,8
Słaba
260 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very Good Sevices
Happy the order and the progress done from placing the order to the delivery.
30 grudnia 2022
No Response, No Delivery Oncros
Order a pair of Ski Gloves on the 4th December 2022, still waiting two and half weeks later. Asked for a delivery date, no response. Asked for tracking information twice, no response. The only response, they sent me was a vague "Your product is expected in 7 to 10 business days. What does that mean, is it expected to be in stock or expected to be dispatched, no idea. Again though that's passed and still nothing.
I'm now requesting a refund but with such bad communication, I will no less have to seek a charge back from my bank.
From my experience, I would not recommend this business, as they don't provide any proper customer service and will take your hard earned money with little evidence they can deliver on the transaction.
Also my bank statement identifies this business as "Joymall Stockport" but the website states they are "GrandVoyage HK Holdings Limited". Seems very suspect in my opinion.
4 grudnia 2022
Opinia niezależna
Unhelpful
Received an email notifying I would be refunded without any explanation so I emailed back to ask why and it was because the item is out of stock. This is now 6 days after I placed the order and now won’t be able to order elsewhere in time for Christmas
17 grudnia 2022
Opinia niezależna
Good website and swift delivery
13 grudnia 2022
Unacceptable customer service
I ordered a bike from them which broke within a week of use. When I contacted them, they said they couldn't replace the bike or the broken part. They offered a small 10% refund and asked me to find someone local to fix it. There is no one local who can fix it and I've been fighting for months now to get a full refund (and have said they can take the bike back in return). They take weeks to respond to emails if they do at all. Now I'm a couple hundred pounds short with a completely unusable bike.
12 grudnia 2022
Opinia niezależna
Hopeless and inefficient
Hopeless and inefficient. Bought a BBQ 5 months ago and paid in full. Didn't receive the item at all. Emailed and cancelled the order as it doesn't make any sense to wait any more. Will never do business with this company ever.
Be careful .
2 grudnia 2022
Opinia niezależna
Oncros Pilates machine
All arrived safely in two parts one part 4 days before the main part. Even so the whole order arrived ahead of the predicted time very efficient
5 grudnia 2022
Ordered on 2nd
Ordered on 2nd, but I've not recieved any indication on when I will be expecting it delivered
4 grudnia 2022
Damaged product delivered and refuse to refund
I bought a treadmill and it's delivered in damage. I've sent more than 7 emails but the company refused to full refund but offered 10% money back which is ridiculous. Now I have an unused broken treadmill. Please don't use this company.
27 listopada 2022
Opinia niezależna
Oncross do not shop!
Do not! I repeat do not buy anything from this company !!!
I have had a tredmill for 2 months and it has completely broken down! They will not repair or replace and offered me an extremely small percentage of money returned and told me to get someone to repair it and then has ignored all my emails! The number on the website doesn't receive calls and states the inbox is full!
SAVE YOUR MONEY AND DO NOT SHOP HERE ! I'm so disappointed !
22 listopada 2022
Opinia niezależna
Happy with product,happy with company…
I can only write a review based on my experience, placed an order for home treadmill,e-mail updates were swift,as was the delivery.
Set up the treadmill…which was absolutely fine,there was a minor cosmetic issue which I raised with the company,I got immediate replies,and had positive contact over a few days,and the issue was successfully resolved to my satisfaction.
We have had our product over a week now,and are satisfied with the quality of the product,and customer support..if I needed anything else I would use this company again.
15 listopada 2022
Opinia niezależna
Broke after 3 uses
Wish i had read the reviews before purchasing. Treadmill broke after 3 uses. Customer service is non existent. Main board has gone and still trying to get a refund or replacement.
Do not buy from these people
8 września 2022
Opinia niezależna
Great arrived very quickly needs better…
Great arrived very quickly needs better instructions there is no detail in them at all
4 listopada 2022
Easy to use website
Easy to use website, great bed at a great price.
Very quick delivery, a very happy customer, would highly recommend!
4 listopada 2022
Geoff
Good robust Pilates type reformer. Great value for money. Delivered within a couple of days of placing the order. Bit worried about some of the one-star reviews but it turned out to be a good bye
1 listopada 2022
Can anyone help me another way of…
Can anyone help me another way of contacting them? They finally agreed to get a refund I’ve sent the parcel back to them can see it’s been signed for. Now they’re ignoring all my emails and can’t get my Money back
4 listopada 2022
Opinia niezależna
Tried to cancel a order after reading…
Tried to cancel a order after reading the other awful reviews and customer service suddenly stop responding
3 listopada 2022
Very easy transaction and competitive…
Very easy transaction and competitive prices.
Website was clear and concise and easy to navigate
2 listopada 2022
Arrived in the correct time slot.
Arrived in the correct time slot.
Helpful, brought my item into the hall for me.
Polite.
2 listopada 2022
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