I’m disappointed with their service not once but twice
I’m disappointed with the level of customer service I’ve received.
After my initial meeting, I was told that I would be contacted with further information, but I didn’t receive any update at all. I then had to follow up myself, and it has now been over a week without a clear resolution.
When I eventually received a response, I was told the delay may be because a member of staff is on sick leave and that I should hear back “before the end of the week,” but no exact date or alternative person handling the request was provided.
I completely understand that staff can be unavailable, but customers shouldn’t be left waiting because one person is absent, especially when they were already told they would be contacted after the meeting. I followed up asking whether someone else could assist and whether I could be given a specific timeframe. I then sent another message afterward, which was seen, but I still received no response.
The lack of communication, clear timescales, follow-up, and ownership has been frustrating and, in my experience, unprofessional. I would have expected a much clearer and more proactive approach to customer service.





