Omega Breaks Recenzje 

556
•
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Hotel was good and staff exceedingly helpful. Rooms small but adequate. Show was brilliant. Information very clear.

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Oceniono na 1 z 5

In brief: Hotel changed at last minute, unable to reach hotel before event due to road closure as Triathlon taking place. Therefore unable to freshen up. Spent 8hours on the coach due to unnecessary p... Zobacz więcej

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Oceniono na 5 z 5

The bus driver Denise was exceptional,nice steady driver,handled the coach very well,was very clear on instructions,nice personality

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Oceniono na 5 z 5

We had a lovely couple of nights staying at the Stamford Bridge Hotel, situated at the Chelsea Football ground. Well appointed rooms with Tv, coffee/tea making facilities. Breakfast was included, whi... Zobacz więcej

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Informacje dotyczące firmy

  1. Organizator turystyki
  2. również w kategorii:
  3. Przewozy autobusowe i autokarowe

Napisane przez firmę

Omega Breaks specialise in offering a range of exciting London coach breaks and niche astronomy tours, including our iconic Northern Lights flights. Our buying power and long-standing relationships with theatre and event companies mean we are able to secure great prices for tickets across a range of popular West End musicals, attractions, events, shows and concerts across London. Omega is committed to making travel easy, affordable and fun.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

556 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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4,3

Wszystkie recenzje

(556)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

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Oceniono na 4 z 5

Very nice

We booked to go and see Cirque de Soleil at the Royal Albert Hall and a 2 night stay at Stamford Bridge Hotel. The show was brilliant although the seats did block our view slightly. The hotel was really nice, good rooms, good food and very clean.
Would certainly book with this company again.

28 stycznia 2025
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Odpowiedź od Omega Breaks

I'm really pleased you had a positive experience with Omega Breaks, despite the slight block in view. Thanks so much for taking the time to share your feedback.

Oceniono na 4 z 5

Great Value For Money But Omega Wouldn't Honour Their Black Friday Deals

Great value for money, great hotel & location with excellent staff and we loved Hamilton.

That said, we felt ripped off by Omega as I booked this break via a Black Friday offer in conjunction with Travel Zoo & got an extra 10% off......or so I thought..... At the time of booking, the Black Friday deal code was accepted & all went through. About a week later I was hounded via email & phone calls by staff at Omega who informed me that the extra Black Friday deal was not applicable (even though they'd accepted so at the time of booking) & that I would have to pay the extra £40 I thought I'd been discounted at the time of purchase. They said that their deals via Travel Zoo were "already heavily discounted" & that I shouldn't have been offered a further discount. I pointed out that this, in fact, was their mistake, not mine, & the deal should therefore be honoured. They were having none of it & if I hadn't have paid the extra £40, my booking would've been cancelled by them. By then, we'd organised our transport to/from London, so felt backed into a corner.
I think that was appalling customer service from OMEGA BREAKS. They must work on very tight margins given how they chased me for days for £40.

UPDATE......A member of staff from Omega has contacted me, apologized & now refunded the £40.

4 lutego 2025
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Odpowiedź od Omega Breaks

Thank you for taking the tine to get in touch Caroline although very sorry to read of your experience. This is not representative of our normal service standards at all so I am genuinely sorry to read your review.

I have asked one of the team to give you a call when its convenient and they will look into this for you. They might drop you an email first to see when its convenient to call.

Kind regards
Monica

Oceniono na 5 z 5

Easy to book

Easy to book, great tickets and hotel at a reasonable price.

2 lutego 2025
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Odpowiedź od Omega Breaks

We’re delighted that you are happy with your Omega Breaks' experience. Thanks so much for taking the time to share your feedback.

Oceniono na 3 z 5

Okay ,But…

It sounded to me by the wording that the break was for 2days ,meaning a 2 day stay . it was only when i was tring to see what day the show was on that it was explained to me that it was just one night . Not such a great deal and i then had to book another night as i had already booked eurostar to go to Paris for 2 days hence. Directions to Stamford bridge hotel would have been useful . just a turn left out of tube station would do . we are old and tired and couldnt find anyone to help and ended up going some distance right with heavy cases . Hotel was fine although the sinks water took a long time to run and its in need of a refurb -chairs very worn . Staff at Stamford bridge were lovely and the food was great.

22 stycznia 2025
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Odpowiedź od Omega Breaks

Many thanks for your feedback, albeit a bit mixed. I will certainly pass your review on to our customer teams. Kind regards, Helen

Oceniono na 5 z 5

Amazing experience with Omega Breaks

We had an amazing experience with Omega Breaks. The hotel was beautiful and the show at the Royal Albert Hall was amazing. Will definitely look again if we decide to do another similar trip in the future.

27 stycznia 2025
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Odpowiedź od Omega Breaks

How lovely, many thanks for letting us know ! Kind regards, Helen

Oceniono na 4 z 5

Good value deal

The accommodation was very good as too was the show. Just a shame the view from our seats were a little restricted

2 lutego 2025
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Odpowiedź od Omega Breaks

Sorry to hear that Anthony - but good to hear you had a good time. Kind regards Monica

Oceniono na 5 z 5

From purchase to performance everything…

From purchase to performance everything was well organised, the venue was exceptional the overnight hotel stay was excellent. Communication was thorough throughout. Everything just fell into place to make a wonderful experience. Fantastic!

19 stycznia 2025
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Odpowiedź od Omega Breaks

Lovely feedback ! thank you. Kind regards Monica

Oceniono na 5 z 5

Hotel was great

Hotel was great, cirque de soleil was spectacular.

29 stycznia 2025
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Odpowiedź od Omega Breaks

That's great to hear thank you for the review.

Oceniono na 1 z 5

Very poor tickets for show

Booked hotel and tickets for Cirque du soleill.Hotel was great but the tickets were terrible with restricted view.

We have complained but the company aren’t being helpful at all and dismissed our complaint.

When you book tickets and told they are worth £100 but when they turn up and only £40 has been paid.
ITS NOT SURPRISING THEY ARE DISAPPOINTING BUT YOU HAVE PUT YOUR TRUST IN OMEGA AND THEY HAVE LET YOU DOWN BIG TIME.
WE WENT TO LONDON JUST FOR THE SHOW AND THEREFORE IT WAS ALL A WASTE OF TIME WHEN YOUR VIEW WAS OBSCURED AND YOU HAD A VERY POOR VIEW OF THE STAGE.
YOU HAD TRAPEZE ARTIST JUMPING BUT YOU NOT SEE WHERE THEY WERE JUMPING TO.

EXTREMELY DISAPPOINTED AND LET DOWN BY OMEGA

27 stycznia 2025
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Odpowiedź od Omega Breaks

I am so sorry you have had such a poor experience with us. Please accept my apologies. I have asked our Customer Services team to re-look into this and come back to you as soon as possible. Kind regards, Helen

Oceniono na 4 z 5

Easy booking

Easy booking, great customer service.
Hotel good and excursion lovely

28 stycznia 2025
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Odpowiedź od Omega Breaks

Excellent, thank you for your review.

Oceniono na 5 z 5

We went on a theatre ticket to London

We went on a theatre ticket to London. The hotel was lovely. It was called the Stamford Bridge Hotel. The tickets for Hamilton were indeed top price tickets and excellent seats. I cannot fault this company it is brilliant.

27 stycznia 2025
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Odpowiedź od Omega Breaks

Great review -thank you!

Oceniono na 5 z 5

Great seats at Albert Hall for Cirque…

Great seats at Albert Hall for Cirque du Soleil, nice hotel with proximity to venue.
It’s unusual to have breakfast included in a deal like this, much appreciated so we could have a relaxed morning.

23 stycznia 2025
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Odpowiedź od Omega Breaks

Excellent thank you for leaving such a positive review !

Oceniono na 1 z 5

Disappointed

Did not get the premium tickets I had booked. Customer service still not responded.
Hotel at Chelsea football ground on match day!

14 stycznia 2025
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Odpowiedź od Omega Breaks

I'm very sorry to hear you are disappointed. I have asked our Customer Services' team to get in touch. Kind regards, Helen

Oceniono na 2 z 5

Miss sold…

Event was billed as a “deal” looking at the face value of ticket and hotel stay this totalled less than I paid.

23 stycznia 2025
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Odpowiedź od Omega Breaks

I am sorry that you feel disappointed with the price of your trip with us. I do hope you enjoyed your experience.

Oceniono na 5 z 5

Good value for money

18 stycznia 2025
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Odpowiedź od Omega Breaks

Hi Jackie - thank you for leaving your review and happy to see you rate us as good value for money. Hope to see you on another trip soon.
Best wishes, Clare

Oceniono na 5 z 5

Great trip

Picked up on time. Informed throughout what was happening.
Worry free break

28 grudnia 2024
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Odpowiedź od Omega Breaks

That's just the kind of feedback we like to read, and is exactly what we aim for you. Thank you.

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