Omega Breaks Recenzje 

556
•
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Hotel was good and staff exceedingly helpful. Rooms small but adequate. Show was brilliant. Information very clear.

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Oceniono na 1 z 5

In brief: Hotel changed at last minute, unable to reach hotel before event due to road closure as Triathlon taking place. Therefore unable to freshen up. Spent 8hours on the coach due to unnecessary p... Zobacz więcej

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Oceniono na 5 z 5

The bus driver Denise was exceptional,nice steady driver,handled the coach very well,was very clear on instructions,nice personality

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Oceniono na 5 z 5

We had a lovely couple of nights staying at the Stamford Bridge Hotel, situated at the Chelsea Football ground. Well appointed rooms with Tv, coffee/tea making facilities. Breakfast was included, whi... Zobacz więcej

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Informacje dotyczące firmy

  1. Organizator turystyki
  2. również w kategorii:
  3. Przewozy autobusowe i autokarowe

Napisane przez firmę

Omega Breaks specialise in offering a range of exciting London coach breaks and niche astronomy tours, including our iconic Northern Lights flights. Our buying power and long-standing relationships with theatre and event companies mean we are able to secure great prices for tickets across a range of popular West End musicals, attractions, events, shows and concerts across London. Omega is committed to making travel easy, affordable and fun.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

556 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(556)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

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Oceniono na 2 z 5

Not the best experience

Driver not the best not very informative
Hotel not ready to hand keys out to us so had to wait half hour for two lady’s of our bus to hand them out to bus loads no time to freshen up or change
Arrived everywhere late restaurant booked for before the show but to late to eat there by the time we got back in to London we only had half hour before the show
If the bus had left Lincoln or Newark earlier we wouldn’t have hit traffic
Same coming home didn’t leave hotel till 10.30 so only had 11.30 till 3.30 to look around the only good thing about the weekend was the show

10 sierpnia 2024
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Odpowiedź od Omega Breaks

Thank you for taking the time to get in touch although sorry to read that we failed to meet your expectations on this occasion.
Kind regards Monica

Oceniono na 5 z 5

The Service was outstanding

The Service was outstanding. Both Coach drivers were very efficient & kept passengers updated with pickups & times. Hotel was great. Will definitely be booking again.

7 sierpnia 2024
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Odpowiedź od Omega Breaks

Hi Sarah
Thats wonderful to hear, thank you so much for taking the time to leave a review and we look forward to seeing you soon.
Best wishes, Clare

Oceniono na 5 z 5

My little adventure.

The lady who took my booking for a first time London show,going on my own,was so helpful.she put me at my ease and booking was made easier. Thanks.xxx

3 sierpnia 2024
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Odpowiedź od Omega Breaks

Thank you for taking the time to leave your feedback. Kind regards, Monica

Oceniono na 5 z 5

Simple

Simple, no hassle booking.

16 lipca 2024
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Odpowiedź od Omega Breaks

Lovely to hear - thank you !

Oceniono na 2 z 5

London Theatre Trip…

Booked a trip to London for a theatre break as a 40th anniversary treat only to have the itinerary changed and when I contacted the company to try and cancel I was told that it wasnt classed as a significant change to warrant a cancellation, bearing in mind that originally we were to be taken to our hotel then picked up to go into London for our theatre to have this changed to be told that we will now be taken straight into London so to wear clothes that we want to wear to the theatre then will have to make our way to the our relevant theatre. No specified time has been given so we have no idea how long we will have to wander round London till our theatre time and as this will be November there is the possibility that it could be pouring with rain and cold. So we are expected to walk round in our theatre clothes/shoes for how ever long is necessary and it not to be a problem and what makes matters worse is that the trip is still being advertised with the original itinerary!! If this had been the original plan we would not have booked the trip so now we have no choice but to lose our money or go on a trip that we are not looking forward to and for a special treat I would definitely not be looking to make any future bookings with this company. I did also take legal advice and was advised that it was classed as a significant change so was entitled to a refund but if I wanted to pursue it would cost me more money to go through the necessary legal channels. The date of the review is current and our trip is due for November

Thank you for your reply Omega holidays however I have had numerous emails backwards and forwards to customer services but have been told I have to accept the changes or lose my money 15/7/2024

14 lipca 2024
Opinia niezależna
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Odpowiedź od Omega Breaks

Dear Suzanne,
Thank you for your review. If you would like us to have a look into this please send your booking reference to customerservices@justgoholidays.com.
Kind regards,
Iciar

Oceniono na 5 z 5

Lovely girl on phone

Lovely girl on phone, very helpful

29 czerwca 2024
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Odpowiedź od Omega Breaks

Hi Fiona, Thank you for your review, I'm so pleased that you had a great booking experience with us.
Regards, Louise.

Oceniono na 2 z 5

Meal at hotel was terrible not what was…

Meal at hotel was terrible not what was expected. Waiting times on the coach were very long and drop off points nit very good if you were not going to thr theatre

3 lipca 2024
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Odpowiedź od Omega Breaks

Thank you for taking the time to get in touch although I am sorry that we don't appear to have met your expectations on this occasion.
Kind regards
Monica

Oceniono na 1 z 5

This company is poor as my complaint…

This company is poor as my complaint was sent into the email address that I was firstly given and then I am informed they have not received and quote another email address.you just go around in circles with this company.

22 czerwca 2024
Opinia niezależna
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Odpowiedź od Omega Breaks

Really sorry to read this Brian.

I cannot locate your booking from your name so I cannot investigate your feedback based on the above comments. If you would like us to see where we are with your complaint, could you please send me your booking reference please?

Many thanks
Monica

Oceniono na 5 z 5

Fab show

Fab show - hotel a little way out but still nice

26 maja 2024
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Odpowiedź od Omega Breaks

Great review - thank you !

Oceniono na 4 z 5

Helpful booking experience

Helpful, efficient staff. Just had to wait a while in the phone queue. Then didn't take long to cover details of booking my trip. I received confirmation and a receipt by e-mail and my booking then appeared in my on-line account.

24 maja 2024
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Odpowiedź od Omega Breaks

Thank you for taking the time to leave your feedback - Kind regards, Monica

Oceniono na 4 z 5

Good customer service

Good customer service

21 kwietnia 2024
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Odpowiedź od Omega Breaks

Thank you for taking the time to write a review - we are very happy to hear that you had a great experience making your booking with us. We hope you can travel again with us soon.
Kind regards, Kimberley.

Oceniono na 5 z 5

Great experience

Brilliant trip, so easy and hassle-free.
Great price too!

9 maja 2024
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Odpowiedź od Omega Breaks

Thank you for taking the time to write a review - we are so happy you enjoyed your theatre break for Mamma Mia and hope to see you again soon.
Kind regards, Kimberley.

Oceniono na 5 z 5

Decent hotel in a good location

Decent hotel in a good location, and the Mamma Mia Party was just brilliant. So, very happy

21 kwietnia 2024
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Odpowiedź od Omega Breaks

Great review and great to hear you have had such a great time!
Monica

Oceniono na 4 z 5

Easy booking and quick confirmation

Easy booking and quick confirmation, hotel was great in fantastic location for 02. Had to phone customer services and got through in about 10 mins.
I could have done with an email just before the event with clear indication that it was a ticketless event to have saved my call, but that’s onky a suggestion

21 kwietnia 2024
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Odpowiedź od Omega Breaks

We take all suggestions on board - so thank you for letting us know!
Great to hear you had a super time!
Kind regards, Monica

Oceniono na 3 z 5

A mixed experience

The courier, Paul, was genial and unflappable, but the group was too large at 54 to be easy to handle. Aspects of the trip could have been better organised, considering it was planned for years. The Fort Worth rodeo was missed by several of us as we did not think it worth it to hang around Billy Bob's (or anywhere else) for 6 hours until it started. The drive and rodeo should have been a separate event direct from the hotel in the evening, with bus transportation.
We missed seeing Mission Control at Houston (which would have been a highlight for many of us) because tickets needed booking 1-2 months in advance. Omega had plenty of time to ensure that this was done.
The hotels were fine, and the breakfasts (generally) good.

20 kwietnia 2024
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Odpowiedź od Omega Breaks

Thank you for taking the time to get in touch.
Really appreciate your feedback although sorry to read that it was mixed and not all of it met your expectations. We will feed this back to the Product Team for review in readiness for the next event.
Thank you for letting us know.
Kind regards
Monica

Oceniono na 4 z 5

Well organised

Well organised, good friendly service. Excellent coach driver and resident astronomer.
If I fancied another eclipse trip, Omega would definitely be in the running.

20 kwietnia 2024
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Odpowiedź od Omega Breaks

Great to read! Thank you for taking the time to get in touch!
Hope to see you again soon!

Kind regards
Monica

Oceniono na 5 z 5

Terrific eclipse tour

Very interesting, well organised 12 day tour of Texas, taking in many sites and culminating in a glorious eclipse. Accompanied throughout by a professional astronomer who kept us all entertained and was on the weather's case throughout to make sure we had the best possible chance of a good show.

20 kwietnia 2024
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Odpowiedź od Omega Breaks

Great review - and great to read you have had such a terrific time! Hope you see you next time!
Kind regards
Monica

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