Olivers BabyCare Recenzje 

1346
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Really pleased with the customer service we received. We recently ordered our Venicci travel system and wanted to say a big thank you to Emma, who has been absolutely brilliant in helping us with... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have ordered a few things from here over the years and they always dispatch within a couple of hours it's so quick. I recently brought the Cybex Orfeo stroller 2026 in black and was here the followi... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I had multiple issues with discount codes not working, I finally managed to get one that worked through the websites ‘ask me for the best price today’ function. Placed the order, had a dispatch email... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have to say… ABSOLUTELY FIVE STAR customer service I initially requested a price match, which was sent though within about 15 mins, I placed the order and I think 19 mins later I was told it... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami dla niemowląt

Informacje przekazane przez różne źródła zewnętrzne

Olivers Babycare is home to the biggest brands that will allow you find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,4

Wszystkie recenzje

(1346)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 73

Napisz recenzję
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Oceniono na 3 z 5

I’m not sure what I was expecting for…

I’m not sure what I was expecting for the price but the box had already been opened when it arrived but everything was in the box. The instructions and video were slightly different.
My reason for only 3 stars is when trying to fold it down it doesn’t move smoothly and the wood has already started to crack as the frame is too tight. I’ve loosened it but as it’s for my little one I don’t want it to be unsafe and loose. This is a real shame as this is why I picked this one as I wanted to be able to fold down but I don’t know how long it’s going to last without completely cracking.

2 grudnia 2024
Opinia niezależna
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Odpowiedź od Olivers BabyCare

Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you’ve encountered with the product. It’s disappointing to learn that the folding mechanism isn’t operating as expected. Safety is always a top priority, and we completely understand your concerns.

If you haven’t already, please don’t hesitate to reach out to our customer support team. They’ll be happy to assist you in finding a solution or exploring alternatives to ensure you’re satisfied with your purchase.

Oceniono na 5 z 5

Perfect for first baby

Bought for my son and his partner. Just what my son's partner wanted for their first baby due in 2025. Which? recommended the pram/buggy/car seat. Excellent quality and can be used up to 22kg/ 4years old. Folds up so good for living in a flat, although perhaps bigger than expected from photo. I ordered for them on Sunday and it was delivered on Tuesday. Excellent value and price. My son's partner will be completing the guarantee.

26 listopada 2024
Opinia niezależna
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Odpowiedź od Olivers BabyCare

Thank you Anne for your 5 star review! We really do appreciate you taking the time to leave that with us, hope to see you back again soon!

Oceniono na 4 z 5

Service was great but unfortunately the…

Service was great but unfortunately the goods didn't meet my expectations!

30 października 2024
Opinia niezależna
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Odpowiedź od Olivers BabyCare

Thank you for your review Priscilla, we are sorry to hear that the product was not for you in the end but hope to see you again soon!

Oceniono na 3 z 5

Delivery charge

I had bought a 3 in 1 travel system of which the product itself was amazing, however, I needed these items shipped to Northern Ireland. This I understood there would be an additional charge but was never shown to the webpage until I got to the checkout. This charge was £50 so I accepted this as it was supposed to be next day delivery. I never got a tracking number so I contacted the customer service number and found out I had to pay an additional £30 due to delivery but I was never contacted via email or phone to explain about this.

31 października 2024
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Odpowiedź od Olivers BabyCare

We sincerely apologise for any confusion regarding the delivery charges. As shipping costs can vary depending on the delivery location and the size of the items, we're unable to guarantee an exact cost until the checkout stage. This ensures we can provide the most accurate pricing for your specific order.

We understand how frustrating it must have been to learn about the additional charge after placing your order, and we're truly sorry for any inconvenience this caused. Your experience is important to us, and we'll review how we communicate these charges to see if we can make this process clearer for our customers in the future.

If there’s anything else we can do to assist or improve your experience, please don’t hesitate to reach out.

Oceniono na 5 z 5

I can't comment on the product

I can't comment on the product, a breathing monitor as it is a gift for my grandchild who has not yet been born. The service has been excellent received within 2 days. It's very well packaged.product looks good. I chose this because it's medically certified and not all monitors are.

1 listopada 2024
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Odpowiedź od Olivers BabyCare

Thank you for your 5 star review Diane, we really do appreciate it! We hope you love your breathing monitor and hope to see you again soon!

Oceniono na 5 z 5

Friendly, welcoming store with great selection

Staff were very friendly and helpful, allowed us to test and try out all the buggies. They provided demonstrations and answered all of our questions which helped us make the right decision on what we needed.

2 listopada 2024
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Odpowiedź od Olivers BabyCare

Thank you Alistair for your kind feedback! It really means a lot to us and we are so glad that you had a great experience in our store, hope to see you again soon!

Oceniono na 5 z 5

5 star service

As I work need the order to come on certain day and rang the company who ensured it would be delivered on the day. Good comms throughout and excellent product at competitive prices

31 października 2024
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Odpowiedź od Olivers BabyCare

Thank you Gill! We are so pleased to hear that we could work to get your product to you when convenient! Hope to see you back again soon!

Oceniono na 5 z 5

An excellent product

An excellent product. When putting it together one of the screws was warped - I reported this and received two replacements the next day!

17 października 2024
Opinia niezależna
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Odpowiedź od Olivers BabyCare

Thank you Mark for your 5 star feedback! Sorry to hear that there was an initial problem with your product but glad we could resolve it quickly for you!

Oceniono na 1 z 5

Not received what I…

Not received what I ordered,still.waiting for the accessories to arrive

22 października 2024
Opinia niezależna
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Odpowiedź od Olivers BabyCare

Hi Louisa, sorry to hear about this delay on your accessories, if you could please email us at info@oliversbabycare.co.uk we will look into this as a matter of urgency for you.

Oceniono na 5 z 5

This was brought for my daughter and…

This was brought for my daughter and grandson it not only looks beautiful me and my daughter decided to put it together it was straight forward and instructions where easy to follow and the cot is very sturdy we had looked at others but decided on this on as we felt price was reasonable in all very happy with this purchase

1 października 2024
Opinia niezależna
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Odpowiedź od Olivers BabyCare

Thank you Leigh, we really appreciate you leaving such lovely feedback and we are pleased to hear that you love your cot. Hope to see you again soon!

Oceniono na 1 z 5

Purchased a baby stair gate

Purchased a baby stair gate. Once fixed the door opens regardless. I mentioned poor quality and after seeing more reviews I am not surprised. Had to send it with my cost and refunded me also without the postage so basically wasted £10. Staff not very helpful. I would recommend shopping elsewhere. You should be aware that by doing this you have missed out not me as I purchased another, one that works from Very.

15 października 2024
Opinia niezależna
Logo Olivers BabyCare

Odpowiedź od Olivers BabyCare

Thank you for your feedback. We’re sorry to hear you’re disappointed with your recent purchase. It appears the gate your purchased was not the correct size for your doorway, which is why we accepted the return but, in accordance with our policy, couldn’t cover the return postage.

If you’d like to discuss this further, please don’t hesitate to reach out to us at info@oliversbabycare.co.uk. We value your satisfaction and would appreciate the opportunity to address any remaining concerns.

Oceniono na 1 z 5

If only common sense was a little more common...

Customer emails this company about a nursery chair, that they want to buy on 28/9

- The company do not respond to the original email on 30th September - when the offer is still on.

- The company are sent a follow up message to ask about the offer and delivery after a certain date.

- The company finally reply to the customer in October. Which happens to be when the offer has amazingly been withdrawn and finished!

- The same customer who is also wanting to purchase an Egg3 and Nursery furniture + all of the other baby essentials.

- The company replied to original email, that the extra 5% is not available, which is quite reasonable and I understand.

- The company states that it now cannot honour the lower price of £364, as it is now October!

- The customer is now unable to purchase the item, due to the delay in responding by the said company.

- The company then increase the price back to RRP - which is 31% increase.

- The customer (who wants to buy something) asks if the company will honour the £364, as we had been in communication

- The company said “No”

What is the result….

The customer is not able to spend £364 on a chair.
The customer does not spend anything else with the company.
The company create a “detractor” of their business.
The company adds to it’s already shaky customer feedback on various sites.

All for the sake of someone in the company acting with a little bit of common sense and being a little reasonable. Hey ho…..

We went to Obaby direct and Sara the owner helped us spend several thousand pounds!

2 października 2024
Opinia niezależna
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Odpowiedź od Olivers BabyCare

Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear about your experience, as we aim to respond to all customer enquiries as quickly as possible. However, during times of increased demand, there can occasionally be delays, and unfortunately, in this case, the promotional offer had ended by the time we were able to respond.

We understand that this was disappointing, especially given your interest in purchasing multiple items from us. We value each of our customers and regret that we were unable to provide you with the experience we strive for in every interaction. Your feedback will be taken into consideration to improve our responsiveness and better serve our customers in the future.

Thank you again for your understanding and for allowing us the opportunity to address your concerns.

Oceniono na 4 z 5

Very quick

It was really quick to get the product!

1 października 2024
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Odpowiedź od Olivers BabyCare

Glad to hear you got your order quickly Rocio, we always strive for the fastest delivery possible. Hope to see you again soon!

Oceniono na 5 z 5

Baby chair order

Ordered baby hair for my granddaughter. It arrived next day no extra cost. Very efficient and good price.

1 października 2024
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Odpowiedź od Olivers BabyCare

Thank you for taking the time to leave your 5 star review Sandra, we all really appreciate it and hope to see you back again soon!

Oceniono na 4 z 5

Nice and quick

29 września 2024
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Odpowiedź od Olivers BabyCare

Thank you Karen, we are glad to hear that you received your order quickly! Hope to see you back again soon! Olivers BabyCare

Oceniono na 5 z 5

easy ordering

easy ordering, delivered promptly.

29 września 2024
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Odpowiedź od Olivers BabyCare

Thank you Ed for the great feedback, we really appreciate it and hope to see you back again soon!

Oceniono na 1 z 5

An awful experience

The service received has been appalling and I’ve never received my order even after phone calls back and forth. I won’t be purchasing from Oliver’s babycare again and would advise others not to as I’ve been chasing this order for several weeks now and have been left in limbo. Luckily another retailer have contacted Obaby straight away and my order is in its way.

26 września 2024
Opinia niezależna
Logo Olivers BabyCare

Odpowiedź od Olivers BabyCare

We’re truly sorry to hear about the frustrating experience you’ve had with your recent order. This is certainly not the level of service we strive to provide at Olivers BabyCare, and we apologise for any inconvenience caused by the delays and lack of communication.

While we understand your disappointment, we would love the opportunity to make this right. If you could kindly reach out to us at info@oliversbabycare.co.uk, we will do our best to investigate the issue and work towards a resolution for you.

Your feedback is valuable to us, and we are committed to improving our service moving forward.

Oceniono na 5 z 5

Made contact as we had already…

Made contact as we had already purchased 2 of the wrong size items. Having made contact by phone we were reassured that the second set of extensions we were looking to buy were, indeed, the correct ones. They are and they are perfect. Thank you.

18 września 2024
Opinia niezależna
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Odpowiedź od Olivers BabyCare

Thanks for the 5 star feedback Graham, we really appreciate it and are glad to hear that we could help get you the right extensions you need for your gate in the end. Hope to see you back again soon!

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