Really pleased with the customer service we received. We recently ordered our Venicci travel system and wanted to say a big thank you to Emma, who has been absolutely brilliant in helping us with... Zobacz więcej
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Really pleased with the customer service we received. We recently ordered our Venicci travel system and wanted to say a big thank you to Emma, who has been absolutely brilliant in helping us with... Zobacz więcej
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I have ordered a few things from here over the years and they always dispatch within a couple of hours it's so quick. I recently brought the Cybex Orfeo stroller 2026 in black and was here the followi... Zobacz więcej
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I had multiple issues with discount codes not working, I finally managed to get one that worked through the websites ‘ask me for the best price today’ function. Placed the order, had a dispatch email... Zobacz więcej
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I have to say… ABSOLUTELY FIVE STAR customer service I initially requested a price match, which was sent though within about 15 mins, I placed the order and I think 19 mins later I was told it... Zobacz więcej
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Olivers Babycare is home to the biggest brands that will allow you find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.
Unit 24b, King St. Ind. Estate, PE6 9NF, Langtoft, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I’m not sure what I was expecting for the price but the box had already been opened when it arrived but everything was in the box. The instructions and video were slightly different.
My reason for only 3 stars is when trying to fold it down it doesn’t move smoothly and the wood has already started to crack as the frame is too tight. I’ve loosened it but as it’s for my little one I don’t want it to be unsafe and loose. This is a real shame as this is why I picked this one as I wanted to be able to fold down but I don’t know how long it’s going to last without completely cracking.

Odpowiedź od Olivers BabyCare
Bought for my son and his partner. Just what my son's partner wanted for their first baby due in 2025. Which? recommended the pram/buggy/car seat. Excellent quality and can be used up to 22kg/ 4years old. Folds up so good for living in a flat, although perhaps bigger than expected from photo. I ordered for them on Sunday and it was delivered on Tuesday. Excellent value and price. My son's partner will be completing the guarantee.

Odpowiedź od Olivers BabyCare
Service was great but unfortunately the goods didn't meet my expectations!

Odpowiedź od Olivers BabyCare
I had bought a 3 in 1 travel system of which the product itself was amazing, however, I needed these items shipped to Northern Ireland. This I understood there would be an additional charge but was never shown to the webpage until I got to the checkout. This charge was £50 so I accepted this as it was supposed to be next day delivery. I never got a tracking number so I contacted the customer service number and found out I had to pay an additional £30 due to delivery but I was never contacted via email or phone to explain about this.

Odpowiedź od Olivers BabyCare
I can't comment on the product, a breathing monitor as it is a gift for my grandchild who has not yet been born. The service has been excellent received within 2 days. It's very well packaged.product looks good. I chose this because it's medically certified and not all monitors are.

Odpowiedź od Olivers BabyCare
Excellent stair gate no issues with fitting and fast delivery

Odpowiedź od Olivers BabyCare
Staff were very friendly and helpful, allowed us to test and try out all the buggies. They provided demonstrations and answered all of our questions which helped us make the right decision on what we needed.

Odpowiedź od Olivers BabyCare
As I work need the order to come on certain day and rang the company who ensured it would be delivered on the day. Good comms throughout and excellent product at competitive prices

Odpowiedź od Olivers BabyCare
An excellent product. When putting it together one of the screws was warped - I reported this and received two replacements the next day!

Odpowiedź od Olivers BabyCare
Not received what I ordered,still.waiting for the accessories to arrive

Odpowiedź od Olivers BabyCare
This was brought for my daughter and grandson it not only looks beautiful me and my daughter decided to put it together it was straight forward and instructions where easy to follow and the cot is very sturdy we had looked at others but decided on this on as we felt price was reasonable in all very happy with this purchase

Odpowiedź od Olivers BabyCare
Purchased a baby stair gate. Once fixed the door opens regardless. I mentioned poor quality and after seeing more reviews I am not surprised. Had to send it with my cost and refunded me also without the postage so basically wasted £10. Staff not very helpful. I would recommend shopping elsewhere. You should be aware that by doing this you have missed out not me as I purchased another, one that works from Very.

Odpowiedź od Olivers BabyCare
Customer emails this company about a nursery chair, that they want to buy on 28/9
- The company do not respond to the original email on 30th September - when the offer is still on.
- The company are sent a follow up message to ask about the offer and delivery after a certain date.
- The company finally reply to the customer in October. Which happens to be when the offer has amazingly been withdrawn and finished!
- The same customer who is also wanting to purchase an Egg3 and Nursery furniture + all of the other baby essentials.
- The company replied to original email, that the extra 5% is not available, which is quite reasonable and I understand.
- The company states that it now cannot honour the lower price of £364, as it is now October!
- The customer is now unable to purchase the item, due to the delay in responding by the said company.
- The company then increase the price back to RRP - which is 31% increase.
- The customer (who wants to buy something) asks if the company will honour the £364, as we had been in communication
- The company said “No”
What is the result….
The customer is not able to spend £364 on a chair.
The customer does not spend anything else with the company.
The company create a “detractor” of their business.
The company adds to it’s already shaky customer feedback on various sites.
All for the sake of someone in the company acting with a little bit of common sense and being a little reasonable. Hey ho…..
We went to Obaby direct and Sara the owner helped us spend several thousand pounds!

Odpowiedź od Olivers BabyCare
Ordered baby hair for my granddaughter. It arrived next day no extra cost. Very efficient and good price.

Odpowiedź od Olivers BabyCare
The service received has been appalling and I’ve never received my order even after phone calls back and forth. I won’t be purchasing from Oliver’s babycare again and would advise others not to as I’ve been chasing this order for several weeks now and have been left in limbo. Luckily another retailer have contacted Obaby straight away and my order is in its way.

Odpowiedź od Olivers BabyCare
Made contact as we had already purchased 2 of the wrong size items. Having made contact by phone we were reassured that the second set of extensions we were looking to buy were, indeed, the correct ones. They are and they are perfect. Thank you.

Odpowiedź od Olivers BabyCare
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