Great service from Old Fashioned Bathrooms, returning customers, this time they fitted out our guest bathroom, designing, supplying and fitting. Neil and Rhys did an excellent job and we are very plea... Zobacz więcej
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Exceptional service from Old Fashioned Bathrooms. I would use them again without question. Paul answered all my questions quickly, with care and attention; Jade replied to my emails promptly and effic... Zobacz więcej
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Many thanks to Emily and the team for all the help and advice. After visiting OFB and getting some good ideas, we ordered a cistern and (complicated) flush pipe, but were assured that if the pipe didn... Zobacz więcej
From start to finish, Old Fashioned bathrooms have been great. They answered all my questions before I bought my new bath, the order process was really straightforward, the delivery was on time, and t... Zobacz więcej
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Napisane przez firmę
A luxury online retailer, bathroom installer and Suffolk showroom exclusively providing unique and tailored items to create an old fashioned bathroom. Providing premium old-fashioned bathrooms by specialising in Edwardian, Victorian and Georgian styles of bathroom interiors.
Dane kontaktowe
Old Fashioned Bathrooms, Stonham Road, Mickfield, IP14 5LS, Stowmarket, Zjednoczone Królestwo
- 01449711782
- sales@oldfashionedbathrooms.co.uk
- oldfashionedbathrooms.co.uk
4,7
Doskonała
130 recenzji
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Fantastic customer service.
25 kwietnia 2023
Odpowiedź od Old Fashioned Bathrooms
Thank you for your kind review!
If you have any questions regarding your new purchase our sales team are happy to help - sales@oldfashionedbathrooms.co.uk
Still do not have delivery
Still do not have delivery. Your carriers Ap was not working. They were not answering their phone during weekend and depot opening times are not on their website. Hope I can collect parcel which is 12 mikes away before they return it. Suggest you get a better carrier
2 kwietnia 2023
Odpowiedź od Old Fashioned Bathrooms
Hello Paul,
Thank you for your review. We understand your frustration at the courier and having not yet received your product.
Your order was dispatched on 3rd April and delivery was attempted on 4th April at 10:58am but no one was in. Upon order dispatch we sent an email with a tracking link where you can rebook your delivery. We will get a member of our sales team to resend this to you so you can rearrange delivery.
Regarding your attempted contact with the courier, APC, they were most likely shut due to the Easter bank holiday weekend.
Our sales team are more than happy to help you should you have any questions.
Excellent service.
Everything was delivered on time and as expected. A very easy company to work with, not all online bathroom companies are.
24 marca 2023
Odpowiedź od Old Fashioned Bathrooms
Thank you for your lovely review, Sue. We're happy to see you've had a positive experience shopping with us!
Odpowiedź od Old Fashioned Bathrooms
Thank you for your kind review, we're glad to know you had a positive experience shopping with us.
Odpowiedź od Old Fashioned Bathrooms
Hi David, thank you for your kind review! We're glad to see you're happy with your purchase.
If you have any follow-up questions regarding your purchased products please do not hesitate to contact us. Email: sales@oldfashionedbathrooms.co.uk
Quality bath panel and toilet…
We ordered a bath panel and toilet seat. They were both delivered in the timescale promised and in perfect condition. We are very satisfied with the quality of product.
23 lutego 2023
Odpowiedź od Old Fashioned Bathrooms
Hello Rose,
Thank you for your kind review! Should you have any questions regarding your new bath panel and toilet seat please feel free to email us at sales@oldfashionedbathrooms.co.uk
Odpowiedź od Old Fashioned Bathrooms
Thank you for your kind review, we're glad you're happy with our customer service and delivery. If you have any questions regarding your purchase please do not hesitate to contact us.
Quick service
Quick service , lovely products , great prices would definitely recommend
21 lutego 2023
Odpowiedź od Old Fashioned Bathrooms
Hello Juliette,
Thank you for your kind review! Should you have any questions regarding your new bathroom products please do not hesitate to contact us.
Replacement toilet seat
Service provided to select correct product was good, very helpful lady in sales.
Product was delivered on time, good quality product.
13 stycznia 2023
Great communication and timely delivery…
Great communication and timely delivery of sink part.
9 stycznia 2023
Odpowiedź od Old Fashioned Bathrooms
Thank you for your kind review, Olivia! Should you have any questions regarding your bathroom in the future please do not hesitate to contact us.
Quality Vanity Sink
Nice selection of goods - easy to order and quick delivery. Only issue was that I had to chase order acknowledgement twice - which is a key part to f the process to confirm that the order had gone thru
10 stycznia 2023
Odpowiedź od Old Fashioned Bathrooms
Thank you for your kind review, Grahame! We're glad you're happy with the quality of your vanity basin.
Regarding the order confirmation - we've found an error in our system that has caused some confirmation emails to enter the junk folder or not at all. We've notified our web team to fix it for ease of use in the future.
Excellent customer service
I have ordered a number of bathroom items from Old Fashioned Bathrooms and have always been extremely happy with the service they offer. I had an urgent order which they expedited for me.
30 listopada 2022
Odpowiedź od Old Fashioned Bathrooms
Hi James,
Thank you for your kind review! Also, if you have any questions regarding your bathroom products in the future, please do not hesitate to contact us.
Excellent service
I was very pleased to find a beautiful solid wood toilet seat given that most are plastic coated MDF. And the fittings are stainless steel too. It also has soft close and push button removal. The packaging was brilliant to ensure that it arrived undamaged and the delivery was quick.
27 lipca 2022
Odpowiedź od Old Fashioned Bathrooms
Hi Gerry,
Thank you for your kind review, we're glad you love your new toilet seat. Nothing beats a super sturdy solid wood seat!
Feel free to email a picture of your fitted toilet seat to @oldfashionedbathroomsofficial or email our sales team at: sales@oldfashionedbathrooms.co.uk to be featured on our social media pages.
If you have any questions that arise regarding your toilet seat then please get in contact via phone or email.
- Old Fashioned Bathrooms
Exceptional customer service!
We placed an order in October 2021 to take advantage of a flash sale on Burlington products. From start to finish the customer service I've received has been nothing short of exceptional. Our sales person, Emily guided us through the process. I indicated which items I was looking to purchase, and she popped together an itemised document with all of the matching items in the suite so we could pick and choose exactly what we wanted. She patiently answered all our queries on which style of toilet to go for as we ordered before finding a plumber and were a little lost!
They then held our bathroom for us at their warehouse till May 2022 (it took us this long to find a plumber!) During this period, Emily checked in with us to see how the search was going and if we needed anything else.
The bathroom itself arrived carefully packaged, with an invoice on top of the package with a few hand written scribbles. Importantly, this showed that someone had carefully gone through our entire order and ticked off everything as they double checked. Not one item was missing or wrong, considering we ordered a lot!
We had our bathtub painted by Old Fashioned Bathrooms too, and we are absolutely thrilled with the result.
1 czerwca 2022
Opinia niezależna
Odpowiedź od Old Fashioned Bathrooms
Hi Annem,
Thank you for such a lovely review! Emily and the team are delighted to hear that you are happy with your products and our service.
If you would like your finished bathroom showcased on our instagram then feel free to message us via instagram @oldfashionedbathroomsofficial or email our sales team at: sales@oldfashionedbathrooms.co.uk
If you have any follow-up questions regarding your bathroom then please do not hesitate to get in contact with us via phone or email, Monday-Friday, 9-5pm.
Great Service
I would just like to say thank you. I purchased a Waldorf toilet from you yesterday. From ringing to check availability with a very pleasant and efficient Emily, to the personal and professional service from Paul.
We are very happy and will pass on our recommendations of yourselves were we can.
I hope to be able to use your company again when the need arises.
Thanks again and kind regards.
27 maja 2022
Opinia niezależna
Odpowiedź od Old Fashioned Bathrooms
We're glad to see you're happy with your toilet. Thank you for taking the time to write a review about us.
We'd love to see the finished product in your bathroom! If you'd like to have it showcased on our social media pages feel free to email images to:
sales@oldfashionedbathrooms.co.uk
Also, if you have any follow-up questions regarding your new toilet, please do not hesitate to contact us.
This is the second time I have…
This is the second time I have purchased toilet systems from this company. Their commitment to customer service and details is outstanding. No problems encountered, I even returned item due to not matching colour. The return and delivery went smoothly and all questions , help, provided. (Even emails checking up to see how things were going). Frankly, I would not choose to go anywhere else. So thank you to all concerned with my orders . Excellent company.
6 maja 2022
Opinia niezależna
Odpowiedź od Old Fashioned Bathrooms
We're so glad to hear you had a great experience with us. We're always happy to help with any questions regardless of when a product was purchased so please do not hesitate should you need any help or advice.
Thank you for taking the time to write a review for us!
Old-fashioned great service!
We were replacing a toilet to match the rest of an existing set and fit in a small space. The tech team at Old-Fashioned bathrooms were really helpful with answering questions, finding dimensions and explaining the options.
The toilet set was available on another internet site a bit cheaper but OFB price-matched it for us too! Delivery was quick and the driver was lovely.
Really delighted with the know-how, support and the great service from OFB. Many thanks!
17 kwietnia 2022
Opinia niezależna
Odpowiedź od Old Fashioned Bathrooms
We're glad to see you're happy with your toilet. We try our best to be competitive on pricing and we'll always price match if found cheaper somewhere else!
We'd love to see your toilet matched with your existing set! If you'd like to have it showcased on our social media pages feel free to email images to:
sales@oldfashionedbathrooms.co.uk
Also, if you have any follow-up questions regarding your new toilet, do not hesitate to contact us.
Refused refund
Refused to refund an expensive returned loo seat, even though it was as new and had never been installed. I had removed cellophane to judge the colour better but this was not cited in their returns policy as a reason for refusal. Offered to pay cost of repackaging but still refused.
10 marca 2022
Opinia niezależna
Odpowiedź od Old Fashioned Bathrooms
Hi Tatiana,
We are sorry that we cannot refund you for the toilet seat you have returned as the seat you returned was not in a resaleable condition.
The clear cellophane had been removed and there were splash marks on the lid and underside of the ring
As some customers don’t read the T&Cs we put the below statement in the product description – just so customers can’t miss it.
“Please check this seat fits your toilet pan prior to removing it from the cellophane as we cannot accept returns on toilet seats that have been removed.”
In the Returns Procedure provided it states – “All non-faulty items should be returned in re-saleable condition within 14 days (please refer to the
returns policy). Failure to follow these instructions may result in credit being refused.”
As previously communicated, we are more than happy to return this to you.
Bathroom problems
We bought a full floral patterned bathroom and opted for Nickel plate rather than chrome.
Given the cost, we expected better and problems experienced were:
1) The soldered joints on the shower riser pipe were defective and it leaked, badly. Replaced by OFB immediately and the cost of the plumber paid.
2) the toilet set soft-close hinges became defective after around 3 months. Replaced by OFB.
3) ALL of the tap handles were loose - they had mot been tightened at the factory
4) The tap valve spindles are loose making the loose handle issue even worse
An email response by OFB received to 3) & 4).
5) Latest problem is the nickel plating on the taps which are showing what look like watermarks but cannot be polished out. I haven't informed OFB yet - they are V. difficult to photo but will send video in due course.
All in all, we are dissapointed and would not buy from OFB again.
Re polishing nickel plate:
I run vintage cars which have nickel plating so know a bit about it. We use only a damp cloth fror polishing so the plating is at fault & NOT our traetrment of it,
OFB have offered to look into it but rather than having to source yet another plumber who would need to pull the bathroom to bits to change various taps etc, we just want some peace and intend to put it down to experience, draw a veil over the whole sorry mess and learn to live with it.
11 października 2021
Opinia niezależna
Odpowiedź od Old Fashioned Bathrooms
Thank you for your review Vincent.
We are sorry to hear you were not fully satisfied with the products you received from Old Fashioned Bathrooms and this is certainly something for us to look in to and pass the comments across to the manufacturers.
With regards to the customer service you have received, we are pleased to see that any issue that has arisen Old Fashioned Bathrooms has resolved straight away as well as offering compensation for plumbers fees.
Please do send across the video/photo of your nickel plating and we would be more than happy to look into this.
This could be caused by the use of the wrong cleaning method, please see the below for our helpful blog post on our website about the different brassware finishes and the best way to care for them:
https://www.oldfashionedbathrooms.co.uk/a-guide-to-our-different-brassware-finishes/
EDIT: Please send across the video/photo of your nickel plating alongside your order number to customerservices@oldfashionedbathrooms.co.uk, we will look into this and be more than happy to get a replacement sent out to you.
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