I have been using this company for at least the last four years. They are online. Service is excellent, although the website is a little bit slow. However, I always get exactly what I want. The si... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I have been using this company for at least the last four years. They are online. Service is excellent, although the website is a little bit slow. However, I always get exactly what I want. The si... Zobacz więcej
Reakcja na opinię
The product is excellent , it's discreet with no clouds of smoke filling the air, without this I would be still smoking. Just had an order of 30 packs saving me £45.00 from what it would have cost... Zobacz więcej
Reakcja na opinię
I purchase my refills on a weekly basis, order today and delivered next day,, very reliable indeed. I'm very happy with my Vape tobacco refills, I've been smoking/vaping for 15 years. What i like most... Zobacz więcej
Reakcja na opinię
I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... Zobacz więcej
Reakcja na opinię
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A packet of 3 pod refills was £7
The new packets of 2 are £6
An above inflation price rise and still getting duds
I have been using menthol refills for a while. And I’m sad to say the quality has dropped significantly. One pod used to last a day now a couple of hours. The customer service cannot be faulted. They always replace. But the replacements are just as bad. I have just received a email to say they are increasing the price again. Much better options out there

Odpowiedź od OK Vape
It is very disappointing that the loyalty scheme was removed and indeed this lead me to sourcing other products for a long time due to price. I think that loyal customers should still have access to this scheme
Easy to order. Just a shame discounts for loyal/repeat customers were canned.
Great customer service and great choices of products
I stopped using OK Vape E-cigs back in May because of constant issues with the refills. I decided to try again and see if they have been listening to their customers. Sadly the refills still don't last very long at all and you still frequently get duds in a packet. The price has gone up too! So time to move on - such a shame as it was a great product.

Odpowiedź od OK Vape
I've been using the menthol cig-a-like refills for a few years. Recently the quality has gone downhill, the refills don't last as long and barely taste of menthol anymore. Also they are leaving a nasty taste in my mouth.
Can't fault the delivery service or customer services. Time to change brand I think. Can
no longer recommend.

Odpowiedź od OK Vape
Have been using this company for many years, and generally found the product to be ok, just the usual dud empty screw on cartridge now and again, at one time they used to award you points that you could redeem for money off on your next purchase, this was stopped and the price of the product increased, so have a look around at other companies they supply, i found one that will send me post free the same order of 10 packs of refills for £9 less than buying from the supplier. I stayed loyal to OK for many years and feel they have been ripping me off, so have a look around on auction sites etc there are better deals to be had out there.

Odpowiedź od OK Vape
Just ordered my monthly Cigalike refill. Gone up in price from £3 to £4:50. Wow, time to stop now!

Odpowiedź od OK Vape
Having originally given a well-deserved one-star review to this (below), OK Vape's reply has spurred me to change the rating and respond. They sent me a pack of new cartridges and a battery for free - kudos for that. And wonder of wonders, those and another order of batteries I made are back to the original quality, or thereabouts. They can insist for all they are worth that nothing ever changed: I know differently and secretly I think they do too. I have left it at three stars for now to see a little more how this unfolds but if it stays this way then its a good offering. At least they listen.
ORIGINAL REVIEW
Looks like I am not alone in lamenting the sharp drop in quality of OK's products. Batteries lasting ever shorter times, refils nowhere near their quality even a year ago. I guess it's a cut-throat business but it's also very dependant on product quality and these guys have failed the test, Back to tanks for me.

Odpowiedź od OK Vape
I have been using extra strong tobacco flavour for years now, probably around 6 years and have found in the last few BULK buys (i buy 10 - 15 packs a time) the majority of them are menthol!! I have to chuck them away as I don’t like the taste. This used to happen around 1 in 10 pods but now I am getting whole packets of menthol flavour! What on earth is going on at OkVape? The sudden decrease in quality is disgusting seeing as they are more expensive now! Sort it out or loose many more customers!!

Odpowiedź od OK Vape
Ordered the starter pack over week ago. It arrived today!!!!! Over £2.50 mailing charge. Ordered some clothes via China which arrived quicker.

Odpowiedź od OK Vape
Have been using these products for a number of years but last few online orders and shop purchases have been disappointing. 2/3 refills out of a 5 pack are either half filled or completed duds! Ordered 5 disposable e cigs lately, so far 2 have been useless! I feel I'm being robbed and now looking for alternative. Shame as it used to be a decent product. They are also cheaper from a shop than on line.

Odpowiedź od OK Vape
I tried finding websites where the product can be purchased. Instead there were options to select the country to deliver either to Jersey or Isle of Man. This product is hard to find anywhere. It's really nice item and can open up a lot of doors.

Odpowiedź od OK Vape
Got very expensive & gone right downhill.
I have used their ecig product for a number of years and always been happy with its price and quality. Until recent months!!
Complained about the continually price increase and the rate of the increase. Told they are still the cheapest.
Not true. You can by the exact same product (OKVapes own product) much cheaper from a third party supplier such as electronic tobacconist. 10x refills direct from okvape will cost you £6.60 per pack. Even if you bulk buy further the cheapest you can get them is £5.30. Electronic Tobacconist is the exact same product for £4.80 (£4.32 for your first order) and free delivery.
On top of now ripping off customers okvape have also scrapped their loyalty scheme. It was rubbish to start with but a tiny discount is better than none.
Over the last few months the quality of their product has diminished too. Refills last a fraction of what they used to. Some are pretty much empty. They will say they have rigorous quality checks in place. But as a long term user I can assure you they are no longer the same quality
It’s a real shame as the product was decent. Stop ripping off your customers and you may be able salvage what was otherwise a good business

Odpowiedź od OK Vape
Recent orders of medium menthol ecigs have contained so many duds it’s practically doubled the cost. Have changed batteries and even plugs so it’s definitely refills.
Will need to find alternative which is a pain.

Odpowiedź od OK Vape
Unreliable stock. Been using for a few years and always been great but recently out of stock too frequently so will have to find an alternative product.
We recently purchased a starter kit. Which is without a doubt a great item. However. 3 pod refills for £9 each is very very expensive for how long they last. My car is cheaper to run than these things. I find the price is the only fault, £9 each box for 3 i find well over priced.. if these were much cheaper i would 100% stay with these, but i cant justify paying £9 per for 3 pods for not lasting a day, more expensive than actually smoking. Its a shame really.

Odpowiedź od OK Vape
Had a few good months purchasing products of e-pods and their tobaccos refills (don't like other flavours), but Icannot purchase anymore as theyre constantly out of stock and customer service say they're not sure when it will be re-stocked.

Odpowiedź od OK Vape
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.