Odpowiedź od Odds96

8 paź 2025

Dear Varun,

Thanks for your feedback once again.

We’ve reviewed your case carefully. Your bet (ID: 22155038) for Durham W — Hampshire W (One-Day Cup, Women) was settled as return, since the match was interrupted due to floodlight failure and not completed within 48 hours. According to our cricket rules, all undecided bets in such cases are void:

If a match starts but does not finish (abandoned), and it is not completed within 48 hours, all undecided bets will be void. This includes cases like disqualification, interruption, refusal, or changes in results.

You’ve been playing with us for over 3 years and have placed more than 7,800 bets during this time — and every one of them was settled strictly according to the official rules. Calling a licensed platform a “cheating website” after such a long and fair record seems unfair.

We appreciate your loyalty and hope this clears up the misunderstanding.

Best regards,
Odds96 Feedback Team 🏏

Odpowiedź od Odds96

7 wrz 2025

Dear Karan,

We take accusations of fraud very seriously and want to clarify once again. Odds96 is a licensed platform, and we strictly follow international AML (Anti-Money Laundering) and KYC (Know Your Customer) standards. These checks are mandatory for every player requesting withdrawals and protect both the platform and the community.

As already explained to you previously, the investigation confirmed violations of our Terms of Service — specifically multiple accounts, which is strictly prohibited under Clause 1.6.1 (d). At the registration stage, every player agrees to these rules, knowing that multi-accounting can lead to permanent account closure.

It’s also important to note that you were fully aware of registering a second account — only two months earlier you requested a 2-year self-exclusion on your first account.

This is not fraud — this is us applying the same compliance rules that every licensed operator must enforce. Fraud is creating multiple accounts, and this is exactly why your account was closed.

You already posted the same statement before, we replied in detail, and then you deleted your review. Posting the same accusations again does not change the facts or the outcome.

Best regards,
Odds96 Feedback Team

Odpowiedź od Odds96

8 paź 2025

Dear MS Dhoni,

Thanks for your review.

We’ve checked our records, but unfortunately, you didn’t provide any account details for verification.

Please note that it’s technically impossible for a successful deposit to not be credited - every confirmed payment automatically appears in the player’s wallet. If the funds didn’t reach your account, it means the transaction was never completed or confirmed by your bank.

We’ll be happy to double-check this once you share your registered email or transaction ID with our support team.

Odds96 Feedback Team 💸

Odpowiedź od Odds96

8 paź 2025

Dear Player,

Thanks for your review.

Lagta hai aap galti se wrong platform par review likh diye — Odds96 loans nahi deta, hum ek online gaming platform hain.

Agar aapko account ya payment se related koi issue hai, please contact our support team.

Best Regards,
Odds96 Feedback Team 🎯💬💸

Odpowiedź od Odds96

8 paź 2025

Dear Rahul,

Thank you for your feedback.

We’ve reviewed your case in detail. Your account was permanently closed due to multiple serious violations of our Terms of Service, including multi-accounting and attempts to withdraw funds to a third-party bank account, which are both strictly prohibited.

According to Clause 1.6.1 (d) of our Terms of Service:

A client may have only one active account. If multiple accounts are registered or used by the same person, all accounts may be terminated immediately.

These rules are clearly stated during registration and apply equally to every player. We also explained this to you several times by email before the account was closed.

Odds96 is a licensed and regulated platform that follows strict compliance and Anti-Money Laundering standards. We never block players without reason.

Best regards,
Odds96 Feedback Team 🎲🛡️

Odpowiedź od Odds96

8 paź 2025

Dear Vijayaraj,

Thanks for your review.

Even though you didn’t share your account details, we managed to identify your case based on the withdrawal amounts.

Your ₹27,000 withdrawal requested on 29/08/25 at 21:59 was successfully processed from our side on 01/09/25 at 20:28, and your ₹4,100 withdrawal from 28/08/25 was declined by your bank on 05/09/25.

We always process withdrawals almost instantly once approved, but after that, the credit time fully depends on the player’s bank. As soon as we send the funds, the speed of crediting is managed only by the bank’s system.

We hope this clears things up. If you still have any doubts, feel free to reach out — our team will be glad to check it again for you.

Best regards,
Odds96 Feedback Team 💸⚡🎯

Odpowiedź od Odds96

8 paź 2025

Dear Sonam,

Thanks for your honest review.

We want to clarify that Odds96 is a fully licensed platform — all our casino games come directly from certified providers, and no game can be modified in any way. RTP (Return to Player) is always displayed near each game, so you can check it anytime.

Who knows — maybe the next spin or round could be the lucky one? That’s the real magic of gaming — you never know when it’s your winning moment.

Best regards,
Odds96 Feedback Team 🎰💫

Odpowiedź od Odds96

8 paź 2025

Dear Sanjay,

Thanks for sharing your feedback.

We tried to identify your account but couldn’t find any matching details, as no contact information was provided. Please note that this is practically impossible on our platform — every successful transaction is automatically credited to the player’s account.

We take this matter very seriously and recommend contacting our Support Team right away — they’ll review your case and help you resolve it as soon as possible.

Best regards,
Odds96 Feedback Team 🎰💬⚡

Odpowiedź od Odds96

8 paź 2025

Dear Prashant,

Thanks for pointing it out.

Our team investigated your case carefully. The bank reviewed the transaction three times and initially reported that the deposit wasn’t received. We requested one more verification — and the payment was finally located. The moment it was confirmed, the deposit was instantly credited to your account.

We sincerely apologize for this rare and unexpected delay. It was an isolated case, and we’ve already reported it to prevent similar issues in the future.

Best regards,
Odds96 Feedback Team 💸⚡🎯

Odpowiedź od Odds96

8 paź 2025

Dear Syed,

Thanks for your feedback.

We double-checked your case and can confirm that your ₹300 deposit was initiated on 23/08/25 at 17:52 and successfully credited to your account at 19:40 the same day — not after 48 hours. In fact, over 95% of all deposits on our platform are processed automatically within a few seconds.

We also reviewed the chat with our agent Zoya, and everything was handled correctly.

We appreciate your time with us and wish you smoother deposits and more lucky moments ahead.

Best regards,
Odds96 Feedback Team 🎰💸⚡

Odpowiedź od Odds96

8 paź 2025

Dear Rajesh,

Thank you for sharing your thoughts.

We carefully checked all player records and couldn’t find any account matching your details. Unfortunately, since no contact information was provided, we couldn’t verify your case directly.

Please note that withdrawals on Odds96 are approved very quickly — and for our VIP players, they are processed with priority. Any delay after approval depends solely on the player’s bank.

Also, our VIP Club offers generous weekly Reload Bonuses with low wagering requirements — a great way to boost your balance while you play.

We’ll be happy to help if you contact our support team so we can identify your account and assist further.

Best regards,
Odds96 Feedback Team 🎰💸⚡