Banner for ODC Glass

ODC Glass Recenzje 

128
•
Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We visited the ODC factory in 2024 and over several visits discussed different options for proposed aluminium French doors and sky skylight. Darren and The Team were so helpful guiding us to reach... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We were really pleased with the initial install of glass and doors that we had at our property in 2021. The fitters also kept our builders in line when it came to finer detail around the fitting of ou... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Came across as very well run company from the start offering superior products, engineering and installation. T&Cs were always spelt out. Kept us informed throughout and were very helpful at every sta... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had some remediation work done on the windows and doors after we recently purchased the property. The fitters from ODC were very friendly and provided excellent customer service. Many thanks to Gary,... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Okna aluminiowe
  2. również w kategorii:
  3. Branża szklarska
  4. Dostawca drzwi
  5. Dostawca okien
  6. Instalator okien z podwójnym szkłem

O ODC Glass

Napisane przez firmę

Welcome to ODC Door & Glass Systems


Established in 2008, ODC Door & Glass Systems specialises in beautiful bespoke aluminium glazing for residential projects, from kitchen extensions to luxury new build homes.

We offer a vast range of glazing, from curtain walling and aluminium windows, to sliding and bifolding doors, balustrading, roof lights and glass structures.

With two large showrooms - one in West London and one in Poole - we welcome visits and enquiries from architects, property developers, and the general public. In June 2025, we also open a new showhouse in Poole which displays a huge range of our aluminium glazing within the context of a SIPs house., and even a garden room!

The jewel in our crown is undoubtedly our huge manufacturing facility in Poole. The ability to oversee every step of the production process ourselves gives us a significant advantage in our quality control protocols.

Our experienced team is ready to talk to you about your glazing requirements. As our projects range from modest home renovations to ambitious new builds, we are confident that we can find the right solution for your specification and budget .

CONTACT US

Comprehensive Warranty Offered

10 Year Product Warranty

.

Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

128 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(128)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 65

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Exceptional Quality and Reliability – A Trusted Partner

At Ecologic SIPs, we take pride in delivering bespoke, premium, sustainable building solutions for our clients, and part of that service includes recommending reliable, high-quality follow-on trades. ODC has played a huge part in helping us make that happen. Their doors and glazing systems integrate wonderfully with our SIPs structures, adding a beautiful finishing touch and dependable performance to each project.

The quality of ODC’s products is outstanding, enhancing the thermal performance and air tightness of our builds in a way that complements our standards. Their attention to detail and commitment to getting things right make the entire process easy and enjoyable.

We’re always confident recommending ODC to our clients because we know their doors and glazing are a perfect match for a quality build.

13 listopada 2024
Logo ODC Glass

Odpowiedź od ODC Glass

Dear Ecologic SIPs Team,
Thank you for your kind words and for trusting ODC as part of your high-performance building solutions. We’re proud to support your projects with products that align so well with your standards. It’s a pleasure working alongside a team that shares our commitment to quality and detail. We really value the partnership and look forward to many more successful collaborations.
Best Wishes ODC

Oceniono na 5 z 5

Fantastic product and service!

We had a fantastic experience from start to finish with ODC. They really listened to the brief and kept us informed every step of the way. The fit was done to an excellent standard and the fitters were very friendly and professional. They left the site pristine. We had one request post installation and they responded within 24 hours and the issue was resolved the next day. Can’t recommend ODC enough! Already thinking about our next glazing project…

21 sierpnia 2024
Opinia niezależna
Logo ODC Glass

Odpowiedź od ODC Glass

Thank you for your wonderful review! We're so pleased to hear that the whole process—from initial brief to installation—met your expectations. It's great to know our team kept you informed, delivered a high-quality fit, and left everything pristine.
We really appreciate your recommendation and look forward to helping with your next glazing project!
Best regards,
ODC

Oceniono na 5 z 5

British Luxury Glazing at its Best

ODC is a great British company offereing excellent advice, great ordering process that is detailed and thorough. The delivery times are accurate and the product is very well priced for the quality. The fitting and installation was seamless. Also important is how they deal with any issues that may occur in a fast and customer friendly way. Being made in the UK is wonderful to support British manufacturing. I’m very impressed by them and happily recommend them for all your high end glazing needs for projects big and small.

1 listopada 2024
Opinia niezależna
Logo ODC Glass

Odpowiedź od ODC Glass

Thank you for your fantastic review and recommendation. We're thrilled to hear that you were impressed with every stage of the process—from our advice and ordering system to the seamless installation and customer support.
Best Regards
ODC

Oceniono na 5 z 5

ODC Recommended

As a first time customer you don't get a decent idea whether the product is up to expectations until delivery / install. So when the fitters arrived and were so efficient and the attention to detail excellent spot on I got the idea that all was good.
In a nut shell:
1 Product - excellent
2 Cost - acceptable
3 Lead time - no problem
4 Fitters - excellent*.
* All rubbish and packing bagged up and taken away - very good. Windows left polished and stickers removed - very good.

23 października 2024
Opinia niezależna
Logo ODC Glass

Odpowiedź od ODC Glass

Dear Charlie,
Thank you for your kind review. We're so pleased to hear the product, lead time, and installation all met your expectations. It's great that our fitters made such a positive impression—we’ll be sure to pass on your feedback.
Best regards,
ODC

Oceniono na 4 z 5

Delighted with our new windows. A really professional job.

I’m surprised at the 1* reviews as my experience was really good from their Poole office. Would have been 5* but lost one for the long lead time and 2 surveys needed beforehand.
The fitting team of 6 were really efficient in removing the large single gazed units from a 4th floor 1960’s building and replacing with large sliding patio doors to the balcony and floor to ceiling unit in the dining area to mimic the original design of the window.
They both look great, giving an almost 30’ wall of glass looking seaward. A really professional job.

14 czerwca 2023
Opinia niezależna
Logo ODC Glass

Odpowiedź od ODC Glass

Dear Maureen,
Thank you for your thoughtful feedback and for choosing ODC. We're really pleased you're happy with the finished result. We appreciate your patience with the lead time and surveys, and we’re glad our team delivered a professional installation. Enjoy those incredible sea views!
Best Wishes ODC

Oceniono na 1 z 5

Low quality installation and terrible customer service…

I hardly write bad reviews as I believe that there is always a good way to compromise and adjust defects through good customer service and prompt company supports. we have been dealing with ODC since 2021 and I waited a long time before deciding to write, but the level of frustration and disorganization has been so high that I'd rather spare anyone else a very long and bad experience.
We decided to go with ODC windows for our house refurbishment as they offered a very competitive price. However, the quality of the products is also quite basic. They seem extremely efficient in getting paid in advance.
Worst of all has been our experience with the installation service ODC provided on our project.
The first team of installers included an underage apprentice who was left in charge of unloading the glass without supervision.
Basic Health and Safety measures were not in place when the breakage of the 5 large panes of glass out of 7 at the beginning of the day could have seriously hurt someone.
The team then installed just 2 of the 7 window frames before deciding to leave the site for the day around 1pm.
We found unacceptable that they did not even attempt to finish the job or compensate for the damaging start, despite all the time available, but also did not bother to clean up after themselves, leaving all the fragments of the broken glass spread across the floor for us to tidy up.
The installation date took months of preparation to set up, both from ODC side and from our contractor's team committed to preparing everything for ODC arrival.
On the second day (this rather incompetent) ODC installation team progressed the job, without completing, leaving the windows unsealed from rainwater and December weather.
Two of the windows were wrongly installed and some bits were missing, so we complained again and the same team came back to try to rectify the issue unsuccessfully.
Many emails, telephone calls and complaints and two further visits later (total of 7 so far), two more competent teams (bless them) managed to take out and re-install in a better way.
We still have outstanding issues of bad installation due to the first incompetent team, that we have been trying to rectify in the last 12 months without success.
The response is extremely slow via emails and telephone calls and in the past two years we have spoken every time to a different person in charge of customers support.
Some people, like their operation director (bless him) and their surveyors, seem to be very competent and proactive, but the company in general seems to be a bit all over the place with people coming and going and not efficient management of the projects.
Following our frustrating experience and the issues we have been trying to resolve for the past year, I would not recommend this company for windows and doors

9 stycznia 2023
Opinia niezależna
Logo ODC Glass

Odpowiedź od ODC Glass

Dear Francesco

We have only joined Trustpilot in the last couple of months so I apologise that we have only just been able to respond to your review.

We acknowledge and regret that one of your window positions was made incorrectly. Once again we apologise for this error - we never disputed our mistake and arrangements were made to rectify it. We believe that this issue was resolved, but we are sorry if our installation team at that time was less than satisfactory. We take this feedback seriously.

From reading through the correspondence on file, it is clear that the main cause for your dissatisfaction with our service stemmed from your confusion about dimensions for another set of doors on our drawings which were signed off and approved by you prior to manufacture. Unfortunately, you read the opening size to mean the dimension excluding the frames, which is obviously quite different to how drawings of this kind work.

We offered to remake these doors at a discounted price, an offer which you refused. We then tried unsuccessfully to get in touch with you on many occasions for over two months - all our emails and calls were unanswered. It seems that the only correspondence we have had with you since then is this review.

We are sorry you have been left feeling so disappointed with your experience of working with us.

Best wishes, ODC


Oceniono na 1 z 5

ODC Glass is incompetent at best...

ODC Glass is incompetent at best and their glass is extremely poor quality. I have spent a YEAR going back and forth with the company trying to sort significant issues as every window in my whole apartment was significantly scratched when I moved in (despite the windows all being brand new), amongst other issues. It took months for ODC to replace the windows and even then the majority of the replacement windows contained defects within the glass itself, which is down to the poor quality of ODC's windows. I have had eight visits (and counting) from people from ODC and each time they were without the right tools, materials or correct sized glass to fully address the issues and there are still a number of outstanding problems they are yet to sort. My case had been referred to one of the company Directors and even then they have been continually incompetent and incapable of sorting these issues. I don't usually like to write a bad review, but I am extremely frustrated with having to change my work plans on a continual basis to have them visit to then be told they couldn't sort the issues that they said they could. If you are considering going with this company, simply save yourself the stress and time - don't do it.

4 lutego 2023
Opinia niezależna
Logo ODC Glass

Odpowiedź od ODC Glass

Dear customer
We are very sorry to read this review and take your feedback seriously.
We have requested further information via Trustpilot to help us identify your project which you have declined to provide.
In order for us to respond to this review, it would be really helpful if you could get in touch with me at lucy.hedges@odcglass.co.uk to give me more detail about your specific project.
Best wishes
Lucy

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej