Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Welcome to Nucleus, where fashion meets heart and soul! For over two delightful decades, we've been crafting stylish clothing right here in South Africa. Our passion for design and quality shines through in every piece we create. We believe everyone deserves to feel fabulous, which is why we offer a range of sizes, including beautiful plus-size options. From chic women's wear to cozy men's underwear and alluring lingerie, we've got you covered. Proudly South African, we spread our love for fashion through our own website, as well as trusted platforms like Takealot.com and Zando.co.za. Join us on a journey of style and comfort with Nucleus
1 Arnold Rd, Observatory, 7925, Cape Town, Republika Afryki Południowej
2,9
7 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great contact staff but organisation awful . queries passed to other departments. Dont hear back. No interest in escalating a problem in order to find a solution. Entire company is dumbed down, AJ Bell could teach them customer service. sweet promises of customer care on recorded messages are empty
Excellent service from Nicole! She was quick to respond and delivered everything in an impressively short turnaround time. I’m absolutely delighted with my order, thank you, Nicole!
Dear Nicole,
I am writing in response to your reply dated 27 January 2026. I responded at the time, but have not received any further communication.
To clarify, I first raised my concerns via email in March 2025 and did not receive a response. After an extended period without any communication following the completed purchase, I left a review on Trustpilot.
When I contacted you about the dresses, I was informed that the originals were no longer available and was offered a remake. I proceeded based on my prior positive experience, understanding this to be a standard paid order, not a favour.
While I selected the patterns, the fabric type was not specified. The dresses I received differ significantly from my previous purchases. The fabric is rougher and less stretchy, and the fit is inconsistent—one dress is tight around the arms while the other fits better. As a result, I have not worn them. I am able to make a direct comparison, as I still own several original dresses.
You stated that you offered a return and refund; however, I did not receive any such communication. You also mentioned attempting to contact me regarding a discount, but again, I received nothing. Given that Instagram was our primary communication channel during the order process, I would reasonably expect you to have used it to ensure I received your messages.
At this stage, I am seeking a clear resolution to this matter. Please confirm how you intend to proceed.
Kind regards,
Gosia
I ordered two dresses that were supposed to be slightly larger than the size Small I had previously ordered, but they turned out to be tight. The fabric is polyester, which I consider to be of low quality. As a result, I am unable to wear them because of the size and the discomfort caused by the fabric. I also paid a significant amount for shipping.
When I contacted Nucleus about these issues, I received no response.
Odpowiedź od Nucleus
Dear Gogga,
You ordered bespoke dresses that I no longer make as a favour to you. I went through fabric choices with you before. You chose the fabric, the fabric is exactly the same Polyester type of fabric that your ordered previously. My pattern is exactly the same pattern that I've used for years so I have no idea why it was too tight.
I did respond, I offered for you to send them back and I would've refunded you your purchase price. Unfortunately you're in Australia and yes postage is expensive but I cannot carry that liability.
The website states very clearly that Bespoke products (made for you) are non-returnable as I cannot resell them and that postage for returns are at the customers expense.
I offered you a 50% discount on your next order however the email I have for you bounced back as gmail said you or your host were unauthenticated. This email was send on 12 March 2025.
I am sorry we / I did not meet your expectations but I also feel that we did everything we possibly did on our side to try.
Best Regards,
Nicole
Nicole was so quick and kind in her response to me when I asked for urgent help to get two dresses delivered for a bridesmaids outfit. The dresses that arrived had a lovely fit, fall and feel to them. I felt elegant on the day!
Very good quality. Customer service is excellent they went so far as to make me a custom piece for something I saw on there website and it came PERFECT! I’m definitely buying something again next week. 🌟 also very quick delivery.
I love this brand. I have bought from them for over 10 years. The material and sewing is always of excellent quality. From casual pants to floating romantic dresses, it's always a pleasure to wear. They also get back to you quickly when you have a query.
Odpowiedź od Nucleus
Thanks for this great review!
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