Northern Garms Recenzje 

628
•
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutely love the sherpa fleeces. So well made and keep you very toasty in the colder months. My partner has a couple himself and I thought it was about time I got my own! I made my order and realis... Zobacz więcej

Oceniono na 4 z 5

Garms are super comfy, and although one item was mistakenly the wrong size, the gents at northern garms had responded to my inquiry email within the hour. Less then 24hrs later, proper size item w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I made a mistake on my address when placing my order and I sent an email quickly asking could anything be done. I got a fast response and got my address corrected. My partner also loves his new fleecy... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Been buying northern garms joggers for years, nice colours and designs and very comfortable. I prefer the lighter coloured joggers great for exercising and when your on the go been buying these in pl... Zobacz więcej

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Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

628 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,0

Wszystkie recenzje

(628)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 28

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Oceniono na 1 z 5

Strange pair of keks these

Strange pair of keks these. Poor quality and poor fit. Look like something MC Hammer would have worn, but wouldn't now. Proper Cacka. Makes Primark look top end.

21 lutego 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Hi Archie

Thank you for taking the time to leave us a review.

If the item you have purchased is not to your taste you can return these using the returns form within your shipment if you prefer.

Oceniono na 1 z 5

Terrible quality

Terrible quality. Garment tore at the drawstring on my first use of it. I then had to chase up the refund because they were slow to do this. They then only refunded me the item cost, not shipping, so I had to chase up the shipping refund. I then got replies from someone who couldn't speak English properly and couldn't get my name right. Still waiting on postage refund.

20 marca 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Hi Jed

Thank you so much for taking the time to leave us a review.

I have checked your case and I can see we provided a QR to return the product and issued a full refund including shipping costs.

The refund has been completed in 2 batches I agree but this is for a full refund for the product + shipping costs.

In regard to “English speaking” all of the team are English speaking and can confirm a refund has been processed.

Sorry once again your not happy with the solution provided

Oceniono na 1 z 5

Really poor quality garment

Really poor quality garment. Considering price point one would assume a level of robustness. One wear outdoors which includes a car journey resulted in the seatbelt marking the fleece.

Customer service was average as they acknowledged the damage but said it wasn’t a quality issue. As a resolution I was offered an exchange, but the item I had originally bought was sold out. I was then given a choice of what they had left in stock and as a result, I ended up with something I didn’t really want and in the wrong size as they had sold out of XL’s on most items. Would’ve preferred my money back…

They even said that they’d be adding a disclaimer to the website stating not to wear if you plan to use a seatbelt!

Took a punt on an instagram company and lost. Would avoid and stick to known brands that use quality material and are built to last.

6 lutego 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Thank you for your feedback Oliver and sorry you are not happy with the product or our customer services

We replaced your sherpa free of charge even though the item was not classed as faulty.

Sorry once again your not happy with the solution provided

If you are still unhappy with the solution provided please return the item for a refund.

Oceniono na 1 z 5

i paid for block hoody that look…

i paid for block hoody that look amazing after washing on its own on right temp i dried it hanging in airing room then putting the top on the name of the company peeeling off be carful bying from
them they charged to return thing are not even open i lost ten pound sending a small top bk and a ruined hoody cuz northern gram peeled off in 48 hour i know more people have had this problem but never report it but im warning people never trust then they look desperate to keep
money over there faulty clothing

17 stycznia 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Hi Haroon

Thank you so much for taking the time to leave us a review.

We havent had any issues or emails from yourself with the issue you have stated to try to assist you further.

If you please email customer services they will be happy to help you further with your issue.

info@northerngarms.co.uk

Oceniono na 5 z 5

Love the products

Love the products, the brand is great. I had an issue at one point but the customer service team were amazing and so responsive. Would definitely recommend this brand to others

14 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Superb Quality

I’ve been visiting and using products from NPG since they opened and the quality just keeps on getting better and better.

I recently upgraded my uniform and Jules has done a fantastic job, quick turnaround, high quality and I’ve had so many positive comments!

Visiting the shop I’m always greeted by a smile from Jules and Deb and made to feel welcome. They really listen to what I am after and always go above and beyond my expectations.

I recommend them to so many people.

Thank you for being amazing

Xx

11 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Awful customer services, poor quality and products that don’t last! …

It’s funny how others have experienced a similar situation. Expensive clothes, poor quality, doesn’t last after a few wears and awful customer services where they push the blame.

I brought my partner one of the fleece jumpers after a few wears the elastic snapped, so it now looks like a miss shaped mess. I was told it’s after the 30 days- however surely their products should last longer that a couple of months which is all it has been.

Their good will gesture is a £10 gift voucher to spend towards something on their website.. why would I want to buy something else that doesn’t last & if this is the response I was given and when the guilty is so Poor?!

And I was told to take it to somewhere near myself to get the product fixed. - even more money spent on something which you would expect to last.

But don’t worry this was their unhelpful response

“This is why we stated a solution and a good will gesture.

I am sorry you feel this way but as the elastic has snapped after arrival and the timeframe stated we would not class this item as faulty and this is down to the wear of the product.

We are always here to help but we do have these timeframes for a reasonable amount of time. “

Absolutely shocking, don’t waste your money or time on this company. What a complete let down!

4 marca 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Thank you so much for your 1 star review and taking the time to give us an in details of your issue.

After reviewing your information and email thread I can respond to this issue with our feedback.

Any issues / faulty items need to be reported within 30 days of arrival this is in line with rules and regulations set in the UK.

As your item arrived almost 3 months ago we have to put this down to not a fault but that of wear or pulling on the elastic that has caused the issue.

We have advised a solution and a £10 credit for the issue to keep good will but this was declined.

I am sorry we have come to this outcome but if you do need anything else or wish to take up on the £10 credit please get back to us.

Oceniono na 5 z 5

High quality stylish goods as…

High quality stylish goods at reasonable prices. Excellent customer service who respond quickly. Overall fantastic value!

Buy with confidence.

3 marca 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Hi Ben

Thank you so much for feedback and taking the time.

We appreciate it, Enjoy your new items

Oceniono na 5 z 5

Great gear this and a great brand

Great gear this and a great brand. I have bought quite a bit in a short timescale and i will continue to do so. Carry on the good work!

21 lutego 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Hi Daniel

Appreciate the feedback

We do offer premium delivery which is 1-2 working days so if your ever in a hurry this is the option for you.

Enjoy your new items

Oceniono na 5 z 5

I accidentally checked out the wrong…

I accidentally checked out the wrong size, Gavin at Customer service team sorted it out for me super quickly with no fuss, awesome service 👍

22 lutego 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Hi Amy

Always happy to help, If you ever need anything we are always here.

I hope you loved your new item

Oceniono na 5 z 5

Excellent quality

Excellent quality! Super quick delivery, perfect!

5 lutego 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

HI AJH

Thank you so much for your feedback

We offer a premium delivery option to make sure this gets to you super quick.

Im glad you love your item, Hope to see you again soon.

Oceniono na 5 z 5

First class company

First class company

31 stycznia 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Thank you so much for taking the time to leave us a review Frank

Appreciate it, Enjoy your new item

Oceniono na 5 z 5

Top notch quality clothing excellent…

Top notch quality clothing excellent value and great customer service 10/10 first class all round

31 stycznia 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Thank you so much for your feedback

We strive to give the best possible service to our customers.

Enjoy your new items

Oceniono na 5 z 5

Very quick delivery

Very quick delivery, quality is what they say best, very comfortable and soo cozy

13 lutego 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Hi Haashim

Thank you so much for your feedback

I am so glad you love your item, We offer the premium delivery option so you can get your item even quicker

Oceniono na 5 z 5

Very friendly and helpful customer…

Very friendly and helpful customer service when i was sent an incorrect pair, couldn't be any better!

17 lutego 2025
Opinia niezależna
Logo Northern Garms

Odpowiedź od Northern Garms

Hi Monty

We are always here to help where we can, Even when things do go wrong.

But appreciate your 5 star review.

Oceniono na 5 z 5

Excellent high end quality.

I don’t get any of the bad reviews, the clothing is spot on, the material quality very high end, the sizing is exact, I usually wear a Nike xxl and ordered NG xxl and the fit was perfection, exactly how I wanted it, they sit nice without a baggy feel. My first order was the Sherpa hoody and 2 sweatshirts, I could stock my whole wardrobe with NG clothing, get your first order in and you’ll be back ordering again and again.

23 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Brilliant Brand/Favourite Find in Years…

Thanks so much for great service and for the fab hoodie received yesterday. It was bought for my husband who now thinks he’s super trendy (probably older than your usual demographic but he is cool for his age!). I stumbled across you following an internet search and I’m so pleased I did. As proud Northerners, wearing your clothes with the brilliant branding is the best.

I've placed 3 orders this week and I know they are just the first of many.

Superb service, fantastic products and value.

THANK YOU

4 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

perfect fit cargos

I literally wear shorts everywhere and these are the first trousers I've bought in years, they fit absolutely fantastic, really slimming in the leg, great length nice material, I will def be buying some other pairs 😊 love them, would definitely recommend

1 lutego 2025
Opinia niezależna

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