Nolte Kitchens UK - Westminster Recenzje 7

Wynik TrustScore: 4 na 5

3,8

Nolte Kitchens Westminster, 92-98 Marsham Street, SW1P 4EL London, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The Nolte Kitchen in Westminster showroom Branch were magnificent in all aspects. Mr. Luis Rodiguez as the first point of contact as the kitchen designer is truly a gem at Nolte Kitchen, with his pro... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Super happy with my new Nolte kitchen! The showroom is amazing – really big, with lots of options and materials to see in real life, which helped a lot when choosing. Luis, the manager, was fan... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

We had a great customer experience. Nolte team were on top of the details and responded promptly to every inquiry. End result is that we have a beautiful kitchen/

Reakcja na opinię

Oceniono na 2 z 5

The customer service throughout my kitchen project fell well below the standard I expected, especially given the level of investment. While the kitchen now looks good and the overall product... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z meblami kuchennymi
  2. Producent mebli

Napisane przez firmę

Nolte Kitchens Westminster – Luxury German Kitchens in the Heart of London Located in the heart of London, Nolte Kitchens Westminster showcases a curated selection of luxury German kitchens, blending contemporary innovation with timeless elegance. Featuring eight stunning kitchen displays—including striking metallic finishes, modern matte designs, and handcrafted textures — the showroom offers a diverse range of styles to suit any home. Expert designers are on hand to provide tailored advice, guiding you through premium finishes, smart storage solutions, and high-quality appliances. Conveniently situated near the Palace of Westminster, the showroom provides an inspiring space to explore the perfect balance of design and functionality for your dream kitchen.


Dane kontaktowe

  • Nolte Kitchens Westminster, 92-98 Marsham Street, SW1P 4EL, London, Zjednoczone Królestwo

  • 020 8629 0438

3,8

Dobra

Wynik TrustScore: 4 na 5

7 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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Oceniono na 2 z 5

Good product, poor customer service and accountability .

The customer service throughout my kitchen project fell well below the standard I expected, especially given the level of investment. While the kitchen now looks good and the overall product quality is fine, the process to get to this point was far more stressful than it should have been.

There were several issues along the way. Design details were overlooked, such as tap placement in relation to a window, and there was confusion around the unit finish. When I raised concerns about the colour and finish not matching what I had selected in the showroom, I was initially told that these were decisions I had made, which was not the case. Instead of acknowledging the possibility of an error or misunderstanding, the responsibility felt shifted back onto me. The Slide and Hide oven, which had been confirmed in writing, was also later removed without clear communication and required escalation to resolve.

There were also delays with the worktop and splashback installations. More importantly, when issues were raised, the handling of those concerns often felt defensive rather than solution-focused, which added unnecessary stress at a stage when clarity and reassurance were needed.

I do want to highlight that the fitting and installation staff, particularly Viktor, were kind, patient and clearly did their best to help on site. They were professional in their manner and more proactive in trying to resolve practical issues. The difficulties I experienced were more related to project oversight, communication and sales or management handling rather than the fitting team themselves.

Although the issues were eventually addressed, the resolution itself was not satisfactory. I was required to pay to correct the Slide and Hide oven mistake, which was their error. No accountability was taken on their part.

The kitchen now looks good and functions well, but the overall customer service experience has left a poor impression and falls well below the standard expected, especially for the level of investment.

4 lipca 2025
Opinia niezależna
Logo Nolte Kitchens UK - Westminster

Odpowiedź od Nolte Kitchens UK - Westminster

Dear Jasmine,

Thank you for taking the time to share your feedback. We sincerely regret that the process of completing your kitchen project caused you stress, and we truly appreciate your recognition of our installation team, especially Viktor, for their professionalism and efforts on site.

We would like to clarify some points regarding the issues raised. The colour difference you noted was due to a different front material being proposed to meet your budget. While the colour matched your selection, the finish and texture can vary slightly between materials. We offered the opportunity to visit our showroom to see a physical sample before proceeding, but this was declined. Our intention was always to ensure you were informed and comfortable with the choice.

Regarding other design and installation matters, every effort was made to resolve outstanding issues as quickly and efficiently as possible. All concerns, including the Slide and Hide oven, were addressed and the project was completed to the agreed specifications.

We take all feedback seriously and will continue to review our processes to improve communication and project oversight. While we are glad that your kitchen is now functional and looks good, we acknowledge that the customer experience along the way fell short of the standard we strive to deliver.

Thank you again for your feedback, and we hope you enjoy your new kitchen for many years to come.

Oceniono na 5 z 5

Super happy with my new Nolte kitchen

Super happy with my new Nolte kitchen! The showroom is amazing – really big, with lots of options and materials to see in real life, which helped a lot when choosing.

Luis, the manager, was fantastic throughout the whole process – very professional, always on time, and really attentive to the details. The installation team were careful and efficient, and even the tiniest issues were fixed straight away.

The final result looks stunning – I went for stainless steel combined with black burned-wood style facades, and everyone who visits my home is blown away by it.

Big thanks to Nolte Westminster and especially to Luis for such a smooth and enjoyable experience!

26 września 2025
Opinia niezależna
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Odpowiedź od Nolte Kitchens UK - Westminster

Thank you so much for your wonderful review! We’re delighted to hear that you love your new Nolte kitchen and that your experience in our Westminster showroom was so positive. It’s great to know that seeing the materials and options in person helped you make your choices with confidence.

We’ll be sure to pass your kind words on to Luis and our installation team — they’ll be thrilled to know their attention to detail and care made such a difference. Your stainless steel and black burned-wood combination sounds absolutely stunning!

Enjoy your new kitchen, and thank you again for choosing Nolte Westminster.

Oceniono na 5 z 5

Small but perfectly formed

Luis did an excellent job squeezing everything into my small kitchen space. Installation was very straightforward, build quality is excellent and the kitchen continues to work brilliantly. Highly recommended.

21 września 2024
Opinia niezależna
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Odpowiedź od Nolte Kitchens UK - Westminster

Thank you for your review Harry! We're delighted Luis maximised your small kitchen space perfectly, and thrilled the installation and build quality exceeded expectations.

Oceniono na 5 z 5

Kitchen is good quality and looks nice

Kitchen is of good quality and looks nice
Luis of westminster showroom has been very helpful.
Would recommend

12 września 2025
Opinia niezależna
Logo Nolte Kitchens UK - Westminster

Odpowiedź od Nolte Kitchens UK - Westminster

Avi, we are so happy to hear you're pleased with the quality of your new Nolte kitchen and Luis's helpful service. Thank you for recommending us.

Oceniono na 5 z 5

Great design, continuous support throughout the project installation project

Vivian, the designer of my new kitchen at Nolte Westminster was very firendly, knowledgeable and professional, provided me with great design options and quotes very quickly, and supported me throughout the selection, design and installation of the kitchen. Delivery and installation lasted far longer than expected, but she remained responsive, helpful and supportive throughout the project. Together with Luis, the team at the Westminster showroom is highly recommended.

5 maja 2025
Opinia niezależna
Oceniono na 5 z 5

The Nolte Kitchen in Westminster

The Nolte Kitchen in Westminster showroom Branch were magnificent in all aspects. Mr. Luis Rodiguez as the first point of contact as the kitchen designer is truly a gem at Nolte Kitchen, with his professionalism, in-depth knowledge and hands on approach to all our needs. He indeed made the whole process stress free with his kind advise and assistance and to be always available for any questions that we had. I have also have to praise their fitters "Dom" and "Victor" who were also experts at fitting the kitchen with minimal disruptions. We were very happy with our experience with Nolte Kitchen and especially with Mr. Luis Rodiguez. Highly recommended

27 czerwca 2025
Opinia niezależna
Logo Nolte Kitchens UK - Westminster

Odpowiedź od Nolte Kitchens UK - Westminster

Thank you for your kind words. We’re so pleased to hear you had a great experience at our Westminster showroom.

Luis will be thrilled to know that his knowledge and approach helped make the process smooth and enjoyable

Thank you again for choosing Nolte – and for the recommendation. We hope you enjoy your new kitchen for many years to come.

Warm regards,
The Nolte UK Team

Oceniono na 4 z 5

Great customer experience

We had a great customer experience. Nolte team were on top of the details and responded promptly to every inquiry. End result is that we have a beautiful kitchen/

1 września 2024
Opinia niezależna
Logo Nolte Kitchens UK - Westminster

Odpowiedź od Nolte Kitchens UK - Westminster

Thank you for your feedback — we’re delighted to hear you had such a positive experience.

It’s great to know the team kept everything running smoothly and responded promptly throughout. Most of all, we’re so pleased you’re enjoying your new kitchen.

Warm regards,
The Nolte UK Team

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