No1 Lounges Recenzje 

I initially had an issue with my No1 lounge booking. I wrote to customer service to clarify the issue. Had an immediate response from Maisie who identified the issue with my booking, and provided me with specific advice on how to resolve the issue. Maisie was very patient with me and all over my issue. What impressed me most of all was Maisie's excellent communication and super prompt replies. Customer service (CS) is a vital role for all companies, Maisie is exceptional. I base this assessment of similar CS interactions I have had with other companies.

I am extremely disappointed with my experience at No1 Lounges and the way my complaint has been handled.
We booked lounge access through DragonPass (a membership we pay for) and arrived late due to unavoidable traffic. Despite explaining the situation and even offering to leave at our original booked time, we were met with a complete lack of empathy and understanding from the duty manager, Kay.

We were travelling as a family with our autistic son, who was clearly wearing his special assistance badges. We book lounges specifically to make travel less stressful, yet we were treated in a way that left me in tears at the start of our holiday.

We were then forced to pay £121 to enter — for something we had already paid for through our membership — and were also charged as three adults, despite our son being only 10 years old.

I raised a formal complaint and waited two weeks for a response, only to be offered 25% off a future visit. This is completely inappropriate given we already pay for lounge access through our membership, and it does nothing to address the money we lost or the way we were treated.

This experience shows a clear lack of customer care, empathy, and accountability. I feel completely let down.

I will not be using No1 Lounges again and would strongly advise others to think twice — especially if travelling with children or additional needs.

Service was very friendly and professional from the minute we walked into the lounge. Throughout our visit, the service was fantastic. Food delicious and facilities great

Birmingham Clubrooms

Booked in No 1 Lounge (Clubrooms at Terminal 3, London Heathrow) for today - Saturday 14 March 2026. We waited in a long queue for a good 5 minutes while’s attendants argued amongst themselves. When we finally got to the front of the queue we were met (not greeted with a smile) by a most miserable Asian pregnant lady who informed us that we were early and if we wanted to enter the lounge we had to pay £30 extra per person. We decided to pay it and with out a thank you when my partner paid, she told us to follow her and she “dumped” us on an awlful table in full front of the sun with uncleared tables all around us. I am afraid we were not impressed - no details of how to order, facilities or even WiFi facilities. I went to the bar and asked to speak to the duty manager. However, a lovely helpful guy whose name began with B, was very apologetic with our treatment so far. He arranged to move us to a more suitable table and said please let him make “a better experience” to us. The food we had from the afternoon was delicious and waitress service good. Whilst alcoholic drinks were available, we just stuck to soft drinks and coffee which was limitless. I am sorry to say our initial impression and surliness at the reception marred our experience. As for the extra £60 on top of the £90 odd we paid to reserve was a rip-off for what we actually had and experienced! But are thanks to attendant “B” for rescuing some of the service.

Jaime very helpful with my group booking. Very quick and efficient response.

I made a stupid mistake when I booked with No1Lounges which I didn't notice for some time. With little hope of getting it fixed I sent an email and was delighted when Jaimie, a Guest Relations Agent, resolved the problem. Great customer service from Jamie and a very relieved and happy customer.

I booked 2 x lounge passes via Revolut but needed to make a reservation. I contacted No1 lounge by email Jaimie replied quickly to explain the process. This was I Very straightforward to do online.
Many thanks Jaimie.

Gatwick North Clubrooms. Always a great experience and a wonderful way to start a holiday. We did it as a treat on our first holiday and book every time our flight permits. Special mention to Sandra and Dawn for their helpful and cheerful service ❤️

I had a query about using the No 1 Lounge at Birmingham Airport. My email was responded to extremely quickly, professionally and in a very friendly tone by Maisie - thanks Maisie!

I’ve never had a bad experience of No.1 lounges, and considering we travel as a large group, the experience has been exceptional. A massive thank you to Jaimie in guest relations for their recent help on our group booking- perfect service at all times!

Avoid avoid avoid My Lounge at Heathrow Terminal 3 is my advice. You will be wasting your money and regretting it. Disgusting cold food, doesn’t get replenished, minimal choice, nothing for children. Poor bar with unfriendly staff, not enough toilets so you have to use airport (which are significantly better) Someone’s rucksack stolen whilst we were there !!
Made a complaint and they refused to refund me. Not even a gesture of goodwill. Apparently checked ‘CCTV’ and everything was fine. Not sure how CCTV can look into pots of food or check temperatures.
Massive waste of money, disgusting experience. If you don’t want to be wishing you hadn’t bothered then take this review seriously and avoid like the plague. Don’t say I didn’t warn you. My Lounge you should be disgusted with the way you treat customers.

We've used lounges before with no issues. This time around we decided to pay the extra and booked The Clubroom at Gatwick South. When we arrived it was clear they were short-staffed. We were shown to seats and told someone would be over to take our order. We were sat for 25 minutes and so was another lady who had mobility issues. I finally lost patience when a few other people arrived, shown to their seats and were immediately served drinks with a tour of what the lounge had to offer!! All whilst overhearing they'd been upgraded from the standard lounge because it was getting full. So, people who had paid less than us were getting preferential treatment!!! I got up to alert them that both myself, partner and the other lady had been waiting over 25 minutes. No apologies, no guided tour for us of the lounge, just an extremely rushed drink.

The food was okay but not to the standard we expected for the extra money we paid. There was no crushed ice available and cubed doesn't really work with cocktails like Mojitos, so some of the drinks weren't available. The brownies and cookies weren't replenished and to top it off, I got food poisoning from the brie panini I had. I immediately saw a GP friend when I got to Spain who confirmed it. I wouldn't have got this from anything else as it was the only thing I'd eaten up to that point. As soon as I got off the plane, the effects of the food poisoning started. It totally ruined the first day of my extremely short trip due to my temperature going through the roof and the sickness.

It's unlikely that we'll book again - wasn't worth the money at all!!

UPDATE: No.1 Lounges ADVISE ME to contact them about the above and 2 weeks later - nothing!!! Disgusting customer service!!!

We booked into No1 lounge at Gatwick South for the first time, before our honeymoon flight. Oliver, Katherine & David made our visit the perfect pre-departure celebration. They were warm, kind and professional. And the champagne was a perfect touch gratefully received!! And the lemon drizzle cake was one of the best I’ve ever had. Thank you!

Here is your revised review including the location:

---

I had a voucher through Revolut for the No1 Lounge at Heathrow Terminal 3. Unfortunately, my flight was delayed by one hour, and the lounge applies the three-hour entry rule based on the new departure time. As a result, we were asked to leave and return an hour later.

When we came back, we were told we had to scan a QR code and join a queue to wait for available space. The process was poorly explained, and the staff were unhelpful and came across as rude. We also saw other guests being told to wait downstairs without much clarification.

Overall, the experience felt disorganized and unnecessarily frustrating, especially given that we had valid vouchers and a delayed flight. I expected a much smoother and more professional service.

We recently had the unfortunate experience of No1 lounges at Birmingham Airport. My advice is steer completely clear and don’t waste your money supporting a poor, disorganised and absolutely no value for money outfit. Poor food and service which spoil your start not enhance it. Any complaints after the event are ignored and full of excuses. AVOID! AVOID! AVOID!

I had a deeply unprofessional experience at this No1 lounge Gatwick South on the morning of January 30th. Despite having three staff members behind the desk, the lack of efficiency and basic customer service was appalling.

The issues began when a check-in for the guests ahead of me took an unusually long time. While delays happen, the young, black woman failed to acknowledge the growing line or provide any updates. When I politely asked if I could scan my Priority Pass while she worked on the other guests' manual entry, I was ignored. When I eventually asked if another staff member could assist to keep the line moving, the employee became condescending.

Key issues during my visit:
Poor Communication: Rather than providing instructions on which scanner to use, the staff member waited for me to use the wrong one just to correct me snidely.

Unprofessional Conduct: When I addressed the rudeness, the employee refused to complete my check-in. When I asked for her name, she intentionally covered her name tag.

Lack of Leadership: I spoke with the manager, Denis, who had been chatting with staff instead of helping manage the queue. He was dismissive, stated my concerns "weren't important," and refused to provide the employee's name, claiming she wasn't required to give it (despite wearing a name tag). This is why I had to describe her rather than use her name.

Misinformation: Denis told me the corporate contact information was on the tables inside; this was false. He only provided a generic inquiry email upon my exit.

As an Amex Platinum member who travels frequently, I have never encountered this level of passive-aggression and dysfunction in a lounge. It is clear why this location has a 3.7-star rating; the leadership seems to enable a culture of being unhelpful and rude to guests. Avoid this lounge if you value your time and peace of mind before a flight.

I enjoyed a good stay in the Heathrow Terminal 5 Club Aspire Lounge, unfortunately I left my coat there but luckily their staff member Jamie was very helpful in assisting me getting it back.

Jaimie was great assisting with my booking enquiry.
Prompt responses to my emails meant the booking was all sorted within a day or so.

Thanks to an employee off No1 lounges iBook the lounge at terminal 3 Heathrow before going to New York after booking and paying the fee it got a bit confusing when I was told I needed a pass all so to enter but I contacted No 1 lounges through there website a lovely woman but the name off Maisie took control and help straight away and reassured me that I was book in and did not need a pass to enter so I me and my partner would love to thank Maisie for her help and sending me the right confirmation to enter and hopefully we will have a nice time before our flight thanks to Maisie at No 1 lounges

Good Customer Service

I had to contact No1 customer services after being an idiot and mistyping my email address, so didn't receive any confirmation. It was easy to contact via the website and one of the representatives, Jaimie was quick to respond, confirming my booking, correcting the email address and resending my confirmation. Very impressed with their response times and for resolving my query quickly.