Nixplay Recenzje 985

I am happy with the image resolution, and functions of the frame, but their customer service is abysmal and non existent.
I was forced to buy a subscription years after using this frame flawlessly. I want to download my photos that are now stored in their cloud to my laptop. They emailed me how to do it step-by-step, which was self-explanatory, and told me I did not need the app. Well I tried downloading my photos on three different browsers's and told them and sent screenshots, that there was simply no option to download. I think this is something a little bit more technical, perhaps their customer service can't handle . I'm so sorry I have this frame because there are 600 photos on it that I can no longer access.
When they're replied they were not able to help me with this technical problem, so now they are ignoring my emails.
I tried chatting with them, and the chat shut itself down in the middle of the conversation.

Fast and efficient service

Bait and switch company that turned a high priced frame with unlimited storage into a higher priced subscription. All frames purchased for self and family were turned into boat anchors and e-waste. Avoid this company.

A relative had passed, and Joe was exceptionally helpful to get the Nixplay unpaired from one account and be able to reset it and use it for a new account.

Maris helped me a lot. She is very professional, nice and efficient. She fixed my problem in one day. Thank you very much. You are great!

Quick response! Very knowledgeable and solved my issue quickly. many thanks!

Par was excellent in understanding what and I needed and he was correct in understanding my problem and suggesting a fix. Very helpful person and the problem was solved as he instructed with out delay.

Fast, accurate and detailed answer was received from Joe when I locked myself out of my account. I was very impressed and the response exceeded my expectations! My mom just LOVES her gift!

The frame freezes & stops working. It completely quite on me but Martin-customer service rep helped me figure it out. It does play same photo's over & over even though I have over 250 pictures loaded & designated to play every one of them. That's frustrating! I have had problems with the frame since it was given to me from my husband as a Christmas present

I Got a second hand Nixplay device and i cannot pair it with my phone for me to able to use it at home, i ended up reaching up to them to help me out on how to use it,
Good thing Joe of Nixplay was able to help me out every step of the way! He is very helpful and did not left me hanging until i have a full access on my device.
Now, i am able to show my beloved pictures of family thru Nixplay frame at my Home! Thanks Nixplay for a great customer support sevice!

I purchased a Nixplay frame for my 96 year old mother as a Christmas gift to replace a frame that had burned out after several years. After a few weeks, the new frame began failing to turn on at the designated times, and when it did turn on, it would shut off again after a short period.
I contacted Nixplay via email and was given instructions for troubleshooting the issue. One of the representatives who assisted me was CY. When I explained that I was unable to implement the suggested steps immediately, he kept the ticket open and patiently waited for my follow up.
After several unsuccessful attempts to resolve the issue, CY authorized a replacement frame to be sent to me.
The new frame works perfectly, and my mother truly enjoys looking at photos of her grandchildren.
Thank you, CY, and Nixplay, for the excellent customer support.

The tech support named PAR was so very helpful and patient with me and his direction were so helpful and clear! He got my frame working for me now I can finally enjoy watching the pictures of my granddaughter! Thank you so much, PAR

I recently had a problem accessing my Nixplay App and a few issues with the frame too. I emailed Nixplay customer services and received great help and advice. The App and the Frame problems were resolved without delay. All running smoothly once more.
Special thanks to Par who was very patient and efficient.

Agent Kit was knowledgeable and patient. Issue was solved.

I had a problem getting photos from Legacy to active albums. Emailed Nixplay and they responded promptly asking for some additional information. Once I sent the information, I received an email from Joe at Nixplay with detailed instructions within 5 minutes. The instructions were easy to follow and solved my problem.
Thank you Joe!

The response was very timely and well documented in the email I received. I could follow it step by step. And both the iPhone app and laptop web site were described.

We lost track of the email and password for our account. Contacted support, a tech named Joe reset our password. My wife can now update the photo library. Thanks so much Joe, you have been a big help

My Nix Chat worked great!
I wasn't able to log in to my account.
We tried a couple of options, then Nix suggested using a different brouser (Microsoft Edge this time).
Worked GREAT!!

THANKS!