I've been a member for a number of years.... Showers need to be sorted as they aren't the best. Food is overly expensive - they have a captive audience! The salad bar used to be great but i... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Evening guest signed in via a member. Paid £110 for 4 hours access with buffet, drinks, robe and towel hire. Paid £2 to hire a robe which was washed out with holes in from multiple uses from other gue... Zobacz więcej
Reakcja na opinię
Dinner was 1hr late after starters. The starter was also late. The food needs to be improved & choice is limited. Staff attitude & tone on serving after 9.30 pm was shameful, basically stating kitchen... Zobacz więcej
Reakcja na opinię
Had a lovely time at Nirvana - special treat for my daughter’s 17th birthday - she had a lovely massage and we had a lovely time but sadly she lost her necklace her nan had given her. She was dist... Zobacz więcej
Informacje dotyczące firmy
O Nirvana Spa
Napisane przez firmę
Nirvana Spa
For friends and families. Moments and memories.
Located in leafy Berkshire, our pure water spa offers stunning spaces, majestic architecture, and unique facilities for you to escape the stresses of daily life and relax completely.
From our warm, bright Roman Pool to our uplifting Colosseum Suite and beautiful spa garden, Nirvana Spa is irresistibly inviting and the best place for a leisurely catch up with someone special. For a moment of calm and to soothe your senses, float away under a starlit sky in our Celestial Pool or relax in our candlelit Tepidarium.
We are passionate about our spa and invite you to explore for yourselves.
Visit our website » Online brochure » Book a spa visit » Become a member » Contact us »
Dane kontaktowe
Mole Road Sindlesham, RG41 5DJ, Wokingham, Zjednoczone Królestwo
- 0118 989 7500
- nirvanaspa.co.uk
3,1
Średnia
205 recenzji
Odpowiada na 14% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Amazing spa
Amazing spa. So tranquil. Yes I had to wait a good while on hold to book but it doesn't take away from how lovely the spa and staff are. Would love the spa 3 membership but it's been stopped due to over subscription apparently. Will still come back though.
27 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for your feedback, we are delighted that you enjoy relaxing visits to Nirvana Spa. We believe our new online portal and call back telephony system will ensure a better booking experience. We hope to offer places on our Spa 3 membership as they become available and we would advise checking the website regularly. We look forward to welcoming you to the spa again soon.
I have to say that this is the ultimate…
I have to say that this is the ultimate in spa experience, an absolute must to try.
Food is exceptional and plentiful.
All staff are helpful and friendly without being familiar.
Can’t wait to return. I need a loyalty card or a free day lol 😂
27 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to leave lovely feedback which I will pass onto the team. We are delighted that you enjoyed your spa visit and in particular your dining experience. We hope to welcome you back to the spa again soon.
A lovely relaxing day
A lovely relaxing day, staff polite and helpful. Facilities great.
27 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for your lovely feedback, we are delighted your enjoyed your spa visit and hope to welcome you back to the spa again soon.
Such a beautiful spa with incredible staff!
Such a beautiful spa, everyone we encountered were helpful, Operations Manager Adam even went the extra distance to find out the reason for our visit and Wished a Happy Birthday. Facilities were well kept and in great condition. Food and lunch service was better than a previous experience and very enjoyable. A fantastic celebration and we cannot wait to return!
27 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to share your lovely feedback, we are delighted you enjoyed your birthday at the spa. I have passed your kind comments onto Adam. We look forward to welcoming you again soon.
Long queues
The spa was lovely as always, but I have been twice recently and the queues at reception have been very long on the two times I have been in the past month. The first time we had to wait almost 20 minutes.
27 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for your review, we are pleased that you enjoy your spa visits. We apologise that you experienced queues at reception, we are aware that this may happen for short periods of time and we are proactively recruiting into our Front of House team. If you would like to discuss your feedback in more details, please contact our Operations Director danny.crossland@nirvanaspa.co.uk. We hope to welcome you back to the spa again soon.
Amazing!!the best spa in UK
26 lutego 2023
Odpowiedź od Nirvana Spa
Thank you, we are delighted you love Nirvana Spa, we hope to welcome you again soon.
Lovely Sunday Evening to celebrate a…
Lovely Sunday Evening to celebrate a birthday.
Wonderful place and will definitely visit again- I think all of our friends and I will now be celebrating our birthdays with a visit!
26 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for your lovely feedback, we are delighted you enjoyed your birthday spa visit and we look forward to welcoming you for more celebrations.
Very relaxing experience.
Very relaxing experience.
The staff were all very helpful at reception, during my dinner in the restaurant and in the Flotation room.
The 2 course meal I had was very good too.
26 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to leave feedback we are delighted you enjoyed your visit and in particular your floatation treatment and meal. I will pass your feedback to the team. We hope to welcome you to the spa again soon.
My fourth and probably final visit for…
My fourth and probably final visit for a while.
The water of the pools very very cold this time. Food quality not as good. I actually had a tummy ache after, the pesto they had in the hot food counter was so garlicky it burnt my mouth off (hence the tummy ache) Not to mention the increasing price of a slice of cake! Then a service charge to pay on your way out which you are not made aware of when making a booking. What used to be a luxury treat is no longer becoming luxury.
26 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to share your feedback, I am sorry that you were disappointed by your recent visit to Nirvana Spa. I have checked pool temperatures on the day of your visit, I can see that the Colosseum pool was within our accepted parameters but at the lower end and I have passed your feedback to our maintenance team. I am sorry that your meal was not to your taste. If you would like to discuss your feedback in more detail please contact Danny.crossland@nirvanaspa.co.uk
Odpowiedź od Nirvana Spa
Thank you for taking the time to leave feedback, we are delighted that you enjoyed all the spa facilities. We hope to welcome you again soon.
We had a fabulous time at the Nirvana…
We had a fabulous time at the Nirvana Spa! My only Critique is that every time I have been there are huge queues to check in and to check out! And not enough staff to show you around on your first visit!!
We all also commented on the receptionist asking us all individually if we wanted to leave a tip when we checked out as a group
But as I said we had a fabulous girly time.
26 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to leave feedback - we are delighted that you enjoyed your girls day. We apologise that you experienced queues at reception, we are aware that this may happen for short periods of time and we are proactively recruiting into our Front of House team. We hope to welcome you back to the spa again soon.
We had a lovely day
We had a lovely day. The facilities were lovely and the lunch was fab.
Only negatives were that there needed to be more ladies loos and I do feel the day is overpriced.
26 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to share your feedback, we are pleased you enjoyed your day and in particular the lunch. We have noted your comments regarding the ladies toilets and this will be fed back to our Operations Director. We hope to welcome you back to the spa again soon.
Beautiful surroundings
Always a lovely experience with relaxing treatments. Try to visit at least 3 times a year.
5 września 2022
Opinia niezależna
Odpowiedź od Nirvana Spa
Thank you for taking the time to share your lovely feedback, we look forward to welcoming you to the spa again soon.
Not worth the money! Avoid!
We went for a day spa at the weekend. I have been a few times before and had been blown away about how great this place was….not this time though!
The temperatures of all of the pools have been significantly turned down (I assume due to energy costs) and the Roman pool was actually freezing cold! Yet the cost for a full day spa on a Sunday still stands at £214 a person! The lunch that is included in the day spa package had also clearly been the victim of a cost saving exercise! Both the starter and main appeared on tiny side plates, the portions were absolutely tiny, whereas just 3 months before they had been very generous. Again, the rate is still the same! The snacks on the other hand had had a price hike, £4.25 for a tiny slither of cake!!! I nearly died! The staff weren’t particularly helpful, just seemed to be on a mission to get through the day, everyone looked very unhappy about having to cater for the customers. There were not enough sun loungers as many customers decided it was fair game to put a towel on there to reserve them whilst they went for lunch…this is not the cheap resort in Tenerife?! Overall I was extremely disappointed by the whole experience and will not be returning to the spa
29 stycznia 2023
Opinia niezależna
Odpowiedź od Nirvana Spa
Hi Frances thank you for taking the time to share your feedback. We are sorry that you didn't enjoy your spa visit. We take all feedback seriously and your comments have been passed to the department managers. I would like to reassure you that there has been no decision to reduce pool temperatures or portion sizes.
In our spa restaurant we strive to offer dishes to suit all tastes and appetites from pizzas to burgers and our popular salad bar.
If you would like to provide the date of your visit, we can verify the pool temperatures to check for any issues. If you would like to discuss your feedback further please do not hesitate to contact our Operations Director Danny via email: danny.crossland@nirvanaspa.co.uk
Tried to book an extra treatment I have…
Tried to book an extra treatment I have spend hours and days trying to call them, after a week of trying,decided to cancelled it due to poor customer service now its been a week that I'm waiting for my money back! What a nightmare
3 lutego 2023
Opinia niezależna
Odpowiedź od Nirvana Spa
Hi Katarzyna, thank you for taking the time to leave us feedback. We're are sorry that it took longer to process your refund than it should have done, please rest assured that it has now been processed and you will receive this within the next couple of days. We have reviewed our process and updated staff training to address this. If you would like to discuss further please email our Operations Director danny.crossland@nirvanaspa.co.uk
Cancelled
I have also just cancelled my membership. I cite all the reasons below with regard to staff shortages and communications. Despite the facilities and treatments being excellent, they are usually in short supply. I am uncomfortable with a so called high end company that feels the need to add a service charge to everything. They clearly do not pay their staff enough.
25 stycznia 2023
Opinia niezależna
Odpowiedź od Nirvana Spa
Thank you for your feedback, Gordon. We’re sorry to hear that you have decided to cancel your membership.
We are aware there were some issues when we first launched our new online booking system so apologise for any inconvenience this caused you. The new portal is now a great way to check availability, book visits, add treatments, or make a dining reservation without calling the spa. We are continuing to develop the functionality with new features, including member account information. coming soon. If you would like to discuss your membership further, please contact Operations Director, Danny, by emailing danny.crossland@nirvanaspa.co.uk.
Just cancelled my membership for all…
Just cancelled my membership for all the same reasons set out in the other bad reviews here. They clearly don’t care about losing members otherwise they would fix the problems they are fully aware of. Waiting 47 mins queuing on the phone, terrible online booking system that doesn’t work so you have no choice but to call instead, no easy way to contact them by email and long queues for towel and robe. They need more staff and to fix the online system. Looking for alternative now as I really want full spa membership.
20 stycznia 2023
Opinia niezależna
Odpowiedź od Nirvana Spa
Thank you for getting in touch Rachel, We am sorry to hear that you have decided to cancel your membership. We recognise that there have been occasions when it has taken longer than we would like to speak with a member of the team and we apologise that this has inconvenienced you. We are implementing a new telephony system to help manage calls and allow customers to queue virtually. We are also continuing to develop our new online portal which is now a great way to check availability, book visits, add treatments, or make a dining reservation without calling the spa. If you would like to discuss your membership further, please contact Operations Director, Danny, by emailing danny.crossland@nirvanaspa.co.uk.
Mixed reviews I'm afraid
Mixed reviews I'm afraid. The spa itself is lovely and well kept, however the telephone line, the reception and the overall admin, leaves much to be desired.
I have visited the spa several times and recently become a member. There is one phone number to call, regardless of being a paying member or not and you can be left waiting on average around 45mins. There is a members email and a generic email but neither get you a response within 48hrs.
On top of this, I'm in my 3rd month of membership and was contacted via email to be told my direct debit has been rejected by the bank as the direct debit mandate form I completed has not been processed and sent to the bank. I handed this completed form to the spa reception on my last visit and they processed the form right there in front of me, so god knows what has happened to that. Now they are asking me to complete another one and post it to them, plus I have to make a payment for the last 2-3 months worth of accumulated direct debits.
Not happy so far.
6 stycznia 2023
Opinia niezależna
Odpowiedź od Nirvana Spa
Hi Karen, thank you for taking the time to leave us feedback. We’re delighted to know that you enjoy your spa facilities but are sorry to hear that you have been struggling to get in touch. We are implementing a new telephony system to help manage calls and allow customers to queue virtually. We are also continuing to develop our new online portal which is now a great way to check availability, book visits, add treatments, or make a dining reservation without calling the spa. Future developments will include account management for our members. In the meantime, if you need support with your account, please ask a member of the team on your next visit. We look forward to welcoming you to the spa again very soon.
This is my favourite place to visit
This is my favourite place to visit, it’s also my husbands favourite too! We love spending time here, it is always pristine and the staff are always very friendly. The food is great too, particularly the Cajun chicken pizza, it’s my favourite! If you are look for a spa day as a couple or a day with the girls, this is the place to go!
5 sierpnia 2022
Opinia niezależna
Odpowiedź od Nirvana Spa
Hi Amber, thank you so much for your lovely review and kind recommendation. We’re delighted to hear that you have enjoyed multiple visits to the spa and, in particular, our Spa Restaurant. I will pass on your kind words to our staff, and we hope to see you again soon for another visit.
I was unable to change a booking date…
I was unable to change a booking date without paying a 10% charge (£30)
To then cancel the appointment cost the same fee.
The booking was 6 weeks away, and only made yesterday.
Customer service was unapologetic and rude.
11 listopada 2022
Opinia niezależna
Odpowiedź od Nirvana Spa
Hi Helen, thank you for taking the time to leave us feedback. I’m sorry to hear about your experience, we strive to offer a high level of customer service and are disappointed to hear this isn’t how you felt when talking to our team. We would like to offer you the opportunity to talk through your experience with our Operations Director, Danny. If you’d like to arrange this, please email danny.crossland@nirvanaspa.co.uk.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.