NiceCans.co.uk 

Having ordered a HTC HD2 docking station, one arrived but a cheaper version of the one I actually ordered. Sent an email and phoned but no answer to either. Have seen today that the web site is no longer working, presumably the company is no longer trading.

I ordered the angry birds board game as a Christmas present for my nephew. It arrived in good time for Christmas and was good value, being cheaper than any other stockist, plus free delivery. However the packaging was just a plastic bag and the box took a bit of a battering by the delivery service. Still wrapped up nicely for my nephew though and it was a welcomed gift!

Surprise, surprise.
Following my earlier post, I received my earphones yesterday.
Exactly as ordered, just a pity they only responded after my review on this site and several threatening emails.

I received my nintendo wii remote and nunchuck and straight away could tell there was something wrong. They were both faded and looked to be fake. The arrow key wouldnt work on the remote and the nunchuck wouldnt connect to the remote. On the day I received my oreder I emailed them about this problem asking to receive the returns form etc so I can return the items to receive a full refund. I got one reply asking what was wrong with the items but still never received returns form. Now a week later having sent 5 emails and only having 1 reply I am getting worried that Im not going to receive my refund which I really need as being a student money is quite tight. If I do not receive an email within another 48 hours I will be certain to report the company to the trading standards agency.

I ordered an iphone/ipod alarm clock and ipad case from this company for my husbands Christmas present. After ordering I became concerned having read reviews online about them being a dodgy outfit, but I was reassured when the items duly arrived within the 2 week timeframe. The packaging for the alarm clock was a bit tatty, but I assumed that was why I had been able to buy it at a cheaper price, so I didn't mind. Once my husband opened the items at Christmas it was apparent there were some problems. Firstly, that the case advertised as a 'leather case' was in fact a plastic case, and so not what we wanted. Secondly, the alarm clock dock doesn't charge the iphone or either of the supposedly compatible ipods we have tried. I have now emailed the company 3 times and so far received no response, and having read other reviews I am not hopeful of obtaining an exchange or refund, despite the promise of a 1 year warranty from the site. I will be persuing the matter with my credit card company to try and obtain a refund, and will also be reporting to Trading Standards.

Paid £20.99 for this controller after it was claimed to be 100% official. It does not come in the same packaging as the shops, the packaging is cheap damaged and stained, the batteries are from some strange company and the controller rattles?

I mean seriously what a joke!!!!

I want a refund!!!

Well packaged and very speedy service

The goods were ordered as a Christmas present for our grandson. We finally received them on Friday, 7th January, after having to collect the packet from the post office in Central Belfast (not an easy place to get to). This was despite promises that it would be with us by the Thursday BEFORE Christmas (ie 22nd Dec). I had asked for delivery to our next door neighbour, as we are often not at home, but that did not happen.
Our grandson is delighted with his gift. It's just such a pity we did not receive it in time to giver it to him on Christmas day.
My three phonecalls to the company were dealt with promptly & politely, so there was no friction, just frustration that what was promised was not delivered.

Received a "Genuine I pad 2 Smart Cover" for Xmas from this website. When I attempted to fit it to the I pad I couldn't get it to work correctly. Took it in to the Apple store who proceeded to tell me that it was a fake product. I have emailed 3 times for them to effect a refund/return but no reply yet.

Ordered an item in November and I'm still waiting, have emailed them 3 times and yet to receive a reply.

I ordered an 'Angry Birds Knock on Wood' board game on 28 November and received an email confirming the order the same day. The website said the item was in stock. Delivery would be within 5 working days. It is now January 7th and no sign of my order. I have telephoned several times but the phone is not answered and I have emailed twice with no reply. I had to re-order this item from another company as it was for my grandson's Christmas present. I also paid more from the other company but they delivered within 2 days (Toys4minime - use them!). I was directed to Nicecans via Amazon so will be complaining to Amazon as well. When I checked out Nicecans via Google today I was so very disappointed but not surprised by the comments.

I ordered some headphones on 15/12/11, was informed they were despatched on 16/12/11 but am still waiting for them. I have tried calling several times but no answer, I have also e-mailed twice but no response.

The company's returns process is an absolute joke. They will not allow you to return an item without an authorisation code. But despite numerous email they have still not supplied a code. They don't answer emails the only correspondence is the automated email when you request the code but they don't actually give you one.

Same as many......
Ordered an "instock" item on 26th nov with the usual we will update you of progress etc etc
Nothing recieved by 8th dec so sent e-mail politley asking where it was, no reply till the 18th dec saying will be sent on the 22nd recorded post...
Guess what.. nothing
Recieved e-mail on 29th saying despatched......
And now on the 5th jan still nothing
Still hoping..............

After my last review regarding a replacement desktop charger and the lack of the mains adapter, nicecans have responded and sent me a mains adapter and at last I have a fully functioning desktop charger for my HTC Sensation. It has taken a long time to get this resolved and have to say if nicecans had got their act together and sorted out customer issues quickly instead of leaving things in the air they would find the bad press about them from customers would quickly subside. I hope a lot of the other nicecans customers get their issues sorted.

ordered an item on 2nd dec, money taken on the 5th with confirmation of my online purchase. Despite leaving telephone messages and emails I still have had absolutely NO contact or reply to my communications. I also emailed to cancel the order as I still haven`t received it and asked for a refund which I am also still waiting for. I am now writing to my credit card company seeking redress along with the ISP who host their website to register my complaint. Since looking i have found there are a lot of unhappy folk on review sites who have also received poor service/no goods and trouble having issues resolved. Will certainly not be using these jokers again and continue to chase my refund. If you look you will find many bad reviews of their previous site called ithingy.co.uk which was the name that showed on my credit card.

Ordered a docking station as a xmas present - good start I had emails confirming status and it arrived speedily. However once opened it was discovered not to have a UK voltage (had a two pronged plug on the end) and came with an adaptor which said 'shavers only' on it! Anyway we plugged it in and no surprise it isn't working (we have another one of these so knew exactly how to operate it). E-mailed Nice Cans 9 days ago and have not heard a thing! Will have to go and buy the product again from a reputable company - a lesson learnt, do not always buy from the cheapest supplier as it will cost you much more in the long run!

I ordered an xbox 360 remote on 13th Dec. After hearing nothing I emailed to enquire as to how my order was progressing and recieved an 'awaiting dispatch' notification finally on 21st Dec. When I emailed straight back to enquire when I would be likely to recieved the item as it was for christmas, I recieved a 'dispatched' note.
I waited and waited, tried to call seveal times-no one answered-and emailed, christmas came and went. I since found this review site and was understandibly shocked and cross.
I emailed again 3rd Jan pointing out that I had heard nothing from them even out of plain courtesy & was concerned and I then tried to call them-to my surprise someone actually answered the phone! I was told the item had been sent recorded delivery and that if I held for 10 minutes he would get the number-I don't think so, it's already cost me more than enough to call and email to chase you up for a service I've paid for!
Later that day I recieved an email with a tracking number on it stating that it had been sent and they would chase royal mail. I entered the number on royal mail's site-not recognised ie not yet sent!
I reitereated this info via email, to which I was told it had been sent.
4th Jan (today) I emailed again to ask why this number was still not recognised on royal mail's site, to which I was told they would check again as it had been sent.
I go out, return home and have a missed delivery card with the number quoted, so they clearly hadn't sent it until I complained-good job I did-just hoping it's ok when I collect it.
I note with interest the only positive reviews on here were all posted the same day with 'people' of 5 points which smacks of total BS.
Will never give these individuals my money again, ever!

I note I have been asked by nicecans to remove this review within the hour, such a shame my order was not dealt with quite as quickly! I will not remove my review, as it is fact. The parcel number was sent after I complained and drew their attention to this site-and funny the number given wasn't recognised by royal mail-maybe as it wasn't sent when promised and rushed through...just a thought?

I ordered a remote controlled hellicopter on 28th Dec paid extra for fast delivery, and still haven't received it. I have emailed and tried to call on several occasions with NO RESPONSE! The customer service is dreadful and I would NOT recommend anyone to order from this site!
One very disappointed grandchild!

I wish I could give this company no stars, they are that bad.

My order for two pairs of headphones was placed on 13 Dec. The same day I received two update emails telling me my order was awaiting dispatch and subsequently dispatched. So far, so good.

19th Dec - I was getting concerned that nothing had arrived. Polite email sent asking if the package could be tracked in any way. No reply.

21st Dec - Still no reply. Another email sent asking for someone to contact me. I provided my telephone number in case that was easier for them. Tried the telephone number on website countless times but it constantly goes to voicemail.

22nd Dec - Still nothing from Customer Service. Have now included complaints@nicecans.co.uk on the emails. It has now been 9 calendar days, 8 postal days, and 7 working days since my order was dispatched. Tried the phone number again. Again it goes to voicemail or gives me 'please try later'. Posted message via the form on the website. How many different methods can I try to get their attention!? They have my email address, telephone number, postal address and no excuse not to contact me.

23rd Dec - Package arrives with postal date of yesterday (so much for dispatch on the 13th!). Package contains one pair of headphones! Looks like one child will be disappointed this Christmas. Email sent with little hope of any contact. Receive invite to submit review on trustpilot website.

28th Dec - Christmas been and gone. The one day they report on their website they are open during the holidays. Tried to phone and once again voicemail or 'please try later'

4th Jan - Still no sign of the other set of headphones. Still no contact from them. Another email sent to compaints and info addresses. I wonder if I will ever have this order completed.

If you enjoy poor customer service and wasting lots of your own time then I recommend nicecans.co.uk

By far the most incompetent company I have ever had the displeasure to deal with.