NHS Business Services Authority Recenzje 210

Would rate zero stars if possible.
Lack of customer service. Very automated responses. Poor understanding and support of specific situations.
Dismissive nature of responses received from them.
They would not escalate my complaints.
Continued pressure and what I would deem as harassment of communication through emails and letters.
Every interactions with NHSBSA has been very distressing,
Their complaints procedure is not fair or reasonable.
Very surprised this business is allowed to operate in this way.

Was fined despite my GP practice offering to write a letter confirming they were at fault. Appeal dismissed and got the sense no review had taken place. Not nice to deal with over the phone. I also found it wasn’t easy to check when a PPC was due for renewal. Thankfully I can now avoid that inconvenience by paying by direct debit and that’s the only reason I’m giving 2 stars and not 1.

When I went back to the NHS for a temporary contract - they auto-enrolled me, then didn't provide me with any information as to how I could get out. When I phoned them in January 2022, I was misled (Lied to) and told that despite already having a frozen pension (Frozen for over 16 years) any contributions, I paid during the temporary contract would be repaid when I left. They then refused to repay the money, claiming that my other pension and that pension were suddenly the same scheme.
My complaint to the Pension Ombudsman took three years and they awarded the win to the NHS because of the NHS wording in their polices and because they were told by a C Welham that I would benefit greatly by having the pension policy.
As I'm over 55 I have been trying to get both pensions paid since 21st January 2026.

They have started paying the original pension (1995 scheme) but I am still trying to get issues with the 2015 scheme resolved. They caused un-neccessary delays and then finally sent a letter dated the 27th March 2026, in which the figures - do not match the information supplied by C Welham to both Myself and the Ombudsman in an email in August 2026.

They have exceeded the 30 days and additional 20 days deadline. The 27th March letter states I have to make a decision within 28 days and I cannot get them to explain - the £1.3k difference.

I have copied in everyone including Mr Brodie and the ombudsman, but they are still not providing this information to me. Last Friday - I was promised by Vicki that I would be updated every 2-3 days, I sent her an email yesterday and she failed to answer. I have sent several emails today and still they have failed to reply.

The NHS BSA is not fit for purpose and we are wasting our time for a NHS body that treats their pension members like we are a waste of their time.

3 calls later and cut off each time !

How appalling is their phone system ? Assume employees working from home ?

No call back and I suppose they want you to give up !

Another badly run GVT dept

Designed to be frustrating. Incompetence rampant.
I assist people with forms.
When I order a HC1, it arrives two weeks or later. When the people I assist are not early enough, I have to pickup a form locally.
I am currently at my 4th Doctors surgery after trying two pharmacies.
No forms to be had.
This is the privatisation that is ahead of us. Vote accordingly.

Poor communication, lots contradictory advice. Errors were common. Very poor training. Delays and many other issus

cruel, vindictive organisation, that we in the UK pay the wages of. They are the polar opposite of the NHS.

Ive have a partial exemption for dental care. Two years ago my dentist undercharged me. Even though the course of treatment was still ongoing, and they admitted by email it was their mistake, the Nazis BSA fined me £150. Me not the dentist.
Today, they have come back with another £100 fine! I moved to a different dentist, she said she could do nothing, therefore no charge. Today they wan to fine me...again. Evil part of the NHS. They will not listen to logic reason, I did not pay enough, when the dentist said, NO CHARGE

This company it's totally evil.They do pray in ill people to get commission and do not follow the law when it comes to patient rights.All the advisers are unprofessional , rude, misleading statements to blame the patient just to collect their commission.
They should not operate on behalf of NHS as they really do not care what damage they do cause to the patient and will cost NHS more money to treat them.

I am a pension specialist and this is the worst ongoing service I have ever experienced. They randomly stopped paying benefits a year ago and are now doing almost anything to avoid resolving error.

Evil. Pure evil. Praying on sick people who go to the chemist to get their prescriptions. No warnings, just a fine and a threatening letter. Should be illegal.

SOmeones making a lot of money....lets hope you miss the notification via email and charge you for another year when you dont need it......

This is an appalling organisation. As a holder of an NHS pension it takes minimum 40 working days to get basic information such as the value of the pension. 40 days!! In the real world other pension providers have this available at the touch of a button and will tell you on the phone. This is not the fault of the agents on the phone, they are always helpful, but they can only work with what they are given (or not given in most cases). Ministers should get a grip of it and heads should roll. I'd normally say that it should be dragged kicking and screaming into the 21st
century but for now the best we can hope is that someone hauls it into the late 20th century.

Ugochi was excellent. Answered all my queries.

The PCN system is not fit for purpose , its just a way to extorts money from a simple mistake with your PPC,
,No such thing as a EXCPECTIONAL REASON load of BS
1st fine fair enough take it on the chin ,
tried to explain that I've had 2 prescriptions in the time frame after i received the first letter,
1. Tried to pay the second prescription ( NHSBSA no we cant do that )
2 tried to pay it at the pharmacy their paper work had gone due to the time frame of receiving the first letter
3. Tried to back date my PPC ,can only go back 30 days ,wouldn't have covered my second prescription
4 Challenged my second letter no luck not interested just spouting the same old rubbish Fine no2 incoming
5 And this is a warning I haven't received my 2nd PCN through the post yet , i know its on the system I've checked , a ploy to increase the fine by £49.50

Get your PPC on D/D or a standing order and check it goes out on renewals

These people are a bunch of robbing Bxxtards i wouldn't put anything past them

Called NHS dental in Nov, asked if I was on benefits, told her yes I'm on esa, all they said was take proof, so off to the dentist, xray, 2teeth removed left all good no questions asked about my benefits.
Forward too January 2026 received a letter saying nhsba had checked and I wasn't exempt from dental charges and would have a penalty too pay plus the cost of dental.....
No where on my journey was I informed of 2 types of esa and yet this is now my fault...... Absolute cowboys thoroughly disgusted if I'd known I would have scraped together the money for treatment and saved myself a fine, I think the hotline and dental staff should be more informed too tackle this and stop genuine people from paying the price.

Up till now they cannot tell me what I am fined for I ticked the right box, they seem to be a bunch of young people who needs guidance on how to carry out their work, instead of sending fines and taking people to debt collectors who should not be going to debt collectors or who should not be stressed out more Do not try to see if you are qualified on their own website they have left out some of the Criterias, they are probably getting a commission for pretending someone is not qualified for something it looks like.
These youths think they are doing a good job forcing payment out of people, taking your names to debt collector, when you meet the Criteria
These youths probably do not believe in God or even Karma by the looks of their works for the NHS
I bet they have driven people to suicide by their bullying tactics how can they call themselves Health! Service! they seem to be helping to distress others, do they get a commission by pretending they did a check?
Shameful experience gives me anxiety these people could do better, these youths employed simply needs guidance, empathy and commonsense

NHSBSA prescription services sent me a letter in last week of October 2025 saying I have claimed medical exemption in August 2025. I am medically exempted on medical condition and no one in the past 5 to 6 years have asked for a physical certificate/card. Apparently it is not in their system now and they want me to pay. The letter said it is an enquiry letter. Hence called them to find out the issue as I have never been asked for this certificate in the last 5 years neither GP or pharmacy and the lady by name Sharon spoke like a robot and gas lighted for making her listen to my question. She did not have any answers, she did not have a manager and no one was above her (according to her) I immediately went to the GP filled the form and waited 21 days no certificate has arrived and GP surgery say that they have sent it and they cannot do anything further. I had to make the payment for that prescription £9.99 and last date was 21st November and I paid on 21st November- but NHSBSA has sent a letter demanding penalty - I can see here people calling NHSBSA as scammers - who regulates them, this is bullying and harassment, how do we complain about them?

Like many others, one star is TOO many. I had a dental appointment back in August, I was told to tick whichever exemption applied to me, I ticked UC, as I have before… Only to receive a letter to say I don’t qualify. I called & asked if I was able to pay the fee as I had no idea you had to meet a certain criteria. I was told to ‘wait until the 22nd’ JUST so they could send me £100 fine on top of the appointment fee. I was told relentlessly by the woman on the phone - it’s YOUR responsibility to ensure you’re eligible. Which I understand but had never being told about this before, I was happy to pay for the appointment & I was simply told ‘you can’t.’ After waiting until payday to try & pay for the fine - because I was a day or so out of the timeframe, I was charged an extra £50. So rather than them taking the appointment charge as I had initially asked & said I would be happy to do, I’ve had to pay £177.40. If you claim Universal Credit then PLEASE ensure you check you meet the criteria, absolutely & utterly disgusted - especially knowing I am in receipt of UC. I will also be taking this to my local MP, the system is utterly USELESS & in my opinion, a money grabbing CON.

One star is too many. I have had a PPC for 25 years they use to manage the service well and issue a plastic card, they woukd also let you know if there was an issue with your payment. I renewed and recieved a letter to confirm. A fews months later recieved a fine due not having a valid PPC. I looked and could see had lapsed but they did not inform me. I called up set up a new PPC and back dated to cover and paid the FPN. A few weeks later another FPN for a two wek period inbetween the last FPN period and my new PPC. Never raised on the phone. WHO ever is running this business service now wants firing without references it is in a shambles....

Currently dealing with NHSBSA. They have just responded to me emailing them my PPC to them to say 1. They can't find it and 2. They don't have the address they wrote to me at. It's all very "Britain 2025".