Nespresso

I have been a Nespresso EZ customer since July 2021. At first, I loved it. Then in Oct 2021, they did a computer update and it has been a nightmare. I am supposed to receive an EZ order delivery every 2 weeks ($44 each time, free delivery). Since October orders are late, they don't show but they sure take my $. I've spoken with Cust. SERV, and EZ order dept, managers, etc. They all say sorry and blame it on this or that but NO ONE can figure out why it continues to happen.

De nespresso vertuo is een slecht werkend toestel en eigenlijk deugt die alleen in de prullenbak. Ben er in de maand dat dit gedrocht bij ons thuis staat slechts 1 keer in geslaagd een kop te zetten, die dan nog voor de helft uit gruis bestond. Koffie zetten met dit ding is zoals Russische roulette. Heel af en toe brandt het juiste lichtje. Oplichting eerste klasse.

They have no answers they lie on their site and blame it on covid but don’t tell you that when purchasing they say they are understaffed but should explain before you purchase! I would have gone to a store if I knew they would take 3 years to ship my product

Tres mauvaise experience je ne recommande pas verto next qui coule 1 mois d' attente pour le remboursement avec un manque de 200$ de long moment au telephone pour retourner le tout pour dire que tel ou tel chose est pas correcte quand tu te fait pas fluscher Par le systeme .....capsule coute cher produit trop bruyant pas du si bon café apres tout...

Ik bestel al meer dan 2 jaar koffiecapsules van Nespresso via hun website en soms ook de koekjes of accessoires. Deze zijn telkens de volgende dag geleverd via DPD, met duidelijke track & trace (tot op het uur correct). De bezorger van DPD neemt mijn gebruikte aluminium capsules mooi terug mee via het gratis groene recyclagezakje dat je kan bijbestellen. Top service! Ik heb nog nooit iets moeten retouren dus daar kan ik me niet over uitspreken.

I have ordered a Nespresso machine with cups at Nespresso, and after days I have still not received my machine nor any confirmation about my order. I keep calling and they keep telling me to call back again! Terrible service and no one is trying to help at the customer service. All they keep telling is call back again. Really???!

The coffee and the Machine I've had for years and they've been good. Their customer service has gone from five stars to one star the only reason I gave it 2stars was because of the coffee itself. I have called twice, one because of a coupon that didn't make sense
The other reason was to find out which decaffeinated coffee had less caffeine. They didn't know

Hi , i would like to give her an excellent review ,Isabella took time with me on the phone and solve the problem very fast ( got my new machine 2 days later) thanks so much ,will buy again for a long time !

Have been a vertuo customer for a couple of years. A year in to my last machine, it stopped working... went through all the steps couldn't fix. Called support, same drill, didn't work. They had me send it in for repair. It took four weeks before they told me it would have to be replaced... which they did... but don't know why they waited all that time. On top of that found out that Alto is discontinued, which was a main coffee I had been buying, and no plan to replace. It must have dug into their revenue stream. Bottom line, not great service and not market sensitive to what customers are looking for. Highly diminished view of the brand.

I bought the machine for my son as a gift - after hunting one down locally. Its the Vertuo Next - that is for the "tech savvy" coffee lovers. He had an issue starting it up (one of the manuals was missing from the box) - and Tech Support walked him thru it. Although I bought it brand new from a big chain store, it was also missing several pods (which I blame the store for, not Nespresso) and the $10 off coupon. I spoke to a woman on the phone who gave me two great options to replace the pods - and noted my son's account in case he has further issues with the machine, just in case it was a return that the store put back on the shelf. The coffee is really good - and they've been so nice on the phone that I'll be buying a machine for myself directly from Nespresso (although probably not one of the "tech savvy ones."

I cannot comment on the taste or quality of the coffee because my Nespresso Vertuo was purchased 2nd hand with a broken water reservoir. Unfortunately we could not return it (we were told it was BNIB.). I reached out to Nespresso, set up a customer account, spent 2 hours on the phone, provided cc info to outlet chase a replacement reservoir for the machine A MONTH ago. No one is returning calls or emails. I have not received an update or a charge or a replacement part. I am already so frustrated with customer service (follow up weekly and don’t get ANY reply or response) that I no longer am interested in this company any more. For a company with such proprietary products this is an UNACCEPTABLE customer service. Avoid! (Note, I was looking at new vertuo machines in a store and was approached by a family who said the coffee is cold.) FAKE foam on your espresso from spinning rather than pressure. AVOID.

A l achat d une machine Nespresso vous recevez 25 $ de crédit de café ! Chez Best Buy, mais Nespresso a classé le Best Buy comme détaillant non éligible d après Christian au
Club Nespresso, quand j ai réclamé mon crédit de 25$ chez Nespresso !!!!!

This website NEVER works when I want to order. Won't accept credit cards sometimes, or just certain ones but it will switch depending on the day. Half the time promo codes don't get added correctly. Never had such a hard time to check out and spend money. I hate this website and the people responsible for it. Super bad job.

I have read other reviews and I am having a similar problem. Ordered a replacement machine and some coffee samples. Waited 7 days for ground shipment- it was actually 9 days before I got the package. Opened the package and all that was in it was random coffee samples. Not even the ones I asked for and no machine!!!! Nespresso once was world-class and I would get ground shipped in 3 to 5 days. Now it takes forever and the order arrives wrong. Very unhappy Nespresso!!!

This company has done nothing except give me the run around on my order. I feel like I’m playing the lottery, they took my money but will I get anything in return?
I ordered a machine and coffee to pickup at my local UPS store. My package arrives and it is JUST the free coffee samples. Nothing I actually paid for was in the package. I called and they sent me a replacement order. It’s been a week and absolutely no update on my order or when it will ship. Every time I contact customer service they give me a canned response “we’re so sorry” blah blah. They don’t actually care. I just want my order. Terrible experience.

Awful system. Seems fishy you cannot change your shipping address right after you place an order. Very tricky to get a response from the customer service team & had to speak to many representatives. Was informed that the shipping address may be changed but there’s a chance it won’t. Overall not happy and not sure if I will ever order from them again.

I would prefer to leave no stars...but one is my only option. I have never experienced this level of such poor customer service EVER.
I ordered a Nespresso Frothing Machine as a Christmas gift on 12/15/21. The tracking of my order through CDL Delivery (of whom I've never heard), had an acceptance of the order on 12/19/21. However, the updates never changed. I called Nespresso's customer service to ask the status of my order as it was a Christmas gift...I was told there was a huge shipping back log. Which is ironic because my recipient had ordered me the whole Nespresso system the day prior to my order, unbeknownst to either of us. I received my Nespresso gift way before Christmas.
I continued to track the delivery with the same tracking number with CDL. There were no updates.
Embarrassed that my Christmas gift was so late and had no idea if or when it would arrive, I again called Customer Service on 12/28/21 at 12:27pm and had a hard connection with the associate to cancel the order. He told me it was cancelled and when I asked for a cancellation # he couldn't give me one; however, I would receive a cancel confirmation email with 10-15 minutes, which I never received.
On 1/6/22 @ 4:29pm, I spoke with Ashley in customer service, she was the only helpful Customer Service person. She replaced the order and told me the item would be sent in 3-5 business days and gave me a confirmation number.
Finally, my recipient received my gift. However, unbeknownst to me, she already had the item. When she tried to return it...she went through another painful process with Nespresso's customer service.
She was told she couldn't return it and get a credit, she would receive a return label which she never did, the credit would go to me, which, I've never received. etc.etc.etc. I am so super disappointed with this customer service.
No follow through, false promises, and making a gift giver and recipient work way too hard that is still not resolved. Until this issue is properly resolved between both parties, I will have no other choice than to file a credit card fraud complaint.
Again, I am so disappointed in this company's customer service.

Nespresso koffieclub bestelling (bestelnr. 48493221). Bestelling na een dag ongeopend retour per post gezonden, vergezeld van een papieren Nespresso herroepingsformulier. Ook digitale kopie van herroepingsformulier plus digitale kopie van retourbewijs gemaild. Paar dagen later een bevestiging van ontvangst gekregen.
Toch blijft Nespresso, inmiddels voor de vijfde maal en twee maanden verder, telkens dezelfde rekening sturen. Meerdere contacten met klantenservice helpen niet. Nu dreigen met incasso. Daarom deze klacht. Via deze website eis ik van Nespresso sluitend antwoord, uitleg, welgemeend excuus en bovendien een vergoeding voor ergernis, verloren tijd en belkosten. Lees hieronder het originele retour/ontvangst bericht van Nespresso. Ondanks deze blijft de rekening dus komen.
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Dit is de originele retourbevestiging/ontvangstbevestiging van Nepresso:

Beste Xxx Xxxxxxxxxx,

Hartelijk dank voor uw bericht aan Nespresso. Wij hebben uw herroeping in goede orde ontvangen en zullen deze in behandeling nemen. Wij betreuren het dat u ervoor gekozen hebt af te willen zien van uw bestelling en zien u graag terug bij Nesspresso voor een nieuwe bestelling. Het betaalde bedrag kunt u binnen 14 dagen tegemoet zien op uw bankrekening.
Hopende u hiermee voldoende geïnformeerd te hebben, wens ik u een fijne avond toe.

Met vriendelijke groet,

Xxxxx
Nespresso

Customer service is non-existent. I received a defective machine and made several calls to get it replaced. The reception on their phones is appalling - almost impossible to make out what the representative is saying. I was told that a packing slip would be emailed by a separate department the following day and I could then return the defective one and buy another if I wished. No packing slip was ever forthcoming, so I called again. Another garbled phone line, another wait on hold for 20 minutes, only to be told that the department responsible for issuing the packing slip had not answered! I can’t believe a company can be so sloppy and disrespectful of customers. I’m going to take the crap machine back to one of their stores and avoid ever dealing with Nespresso again

Arnaque, a l'achat d'une machine ont vous promets 25 € de capsules gratuites et puis facture. Échange de mails et puis sociétés de recouvrement (flanderijn). Quand vous achetez une nespresso vous connaissez le coût de la capsules. Ou comptabilité de nul