I really like neon Rose although I am probably not your normal demographic I'm an older woman. I love the longer dresses and the top's cardigans. Love some of the mini's but are to short for me. Love... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've brought quite a few items of clothing from Neon Rose Store now they always have really unique items with inclusive sizing! They've always been really high quality, as described with quick, effici... Zobacz więcej
Everything I’ve ever got from Neon Rose has made my heart happy, their clothes are my krytonite! 😍 delivery is so speedy, often next day via Royal Mail which is top tier! And they plant a tree 🌳 wh... Zobacz więcej
Reakcja na opinię
I love the style of their Dobby dresses but the zippers are the actual worst. I have had one replaced and own two in different colours and both of them I need someone to zip me up in them because... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
From it's root's in Summer to layering outerwear, Neon Rose's contemporary style translates into premium designed custom prints. striking silhouettes and separates. Designed by the in-house team, for clean lines and understated cool. Follow us @neonrosestore
Dane kontaktowe
Zjednoczone Królestwo
- neonrosestore.com
4,1
Dobra
173 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The experience is always made personal…
The experience is always made personal and very friendly. Good quality clothing and I love the fact that the sizes are for all shapes
9 sierpnia 2023
Odpowiedź od Neon Rose Store
Hi Nelam, we really value your feedback! Thank you for your kind words and for your custom!
Absolutely incredible
The cardgian I bought is absolutely beautiful and incredibly made. My order arrived so quickly and I received updates for my tracking for every step which I haven't gotten from many big brands in a while whilst ordering online. 100% recommend this brand, will definitely be buying again, my new favourite brand!!
3 listopada 2023
Opinia niezależna
Feel scammed! Items not received no customer service
Items not received! Customer service ignored by my emails and I’m still to await where my stuff is and if I will get a refund of replacement. I do not recommend I feel like I have been scammed out of my money! Stay away from this company.
7 listopada 2023
Opinia niezależna
Odpowiedź od Neon Rose Store
Good Morning,
I am so sorry you have not recieved your order and can reassure you that all customer service emails are checked daily. Please forward your query across to customer.care@neonrose.co.uk and we will resolve your issue for you this morning. My apologies for the inconvenience caused.
Odpowiedź od Neon Rose Store
Hi Bryony. I am so sorry you feel our products have been miss advertised. We will share your feedback with our design team. All of our items are shot in house by us so we can confirm we do not mis advertise any of our items. I do apologise you feel this way, I would love to help you resolve this. Please can you email customer.care@neonrose.co.uk
Thank you for your feedback.
Cheap and ill fitting
Cheap and ill fitting. Unable to provide me with a returns label.
3 sierpnia 2023
Odpowiedź od Neon Rose Store
Hi Rhi. We're so sorry you are disappointed with your order. We are happy for you to return your order back to us using our Royal Mail Returns Portal. https://www.royalmail.com/track-my-return#/details/6982
You can find all information on returns here:
https://www.neonrosestore.com/pages/returns
Warm regards,
Neon Rose
Really fast shipping
Really fast shipping, well packaged
Unfortunately the clothes are really terrible quality! The buttons from the jeans hadn't even been rebranded and were hanging off. Everything was really thin and odd fitting. Not worth the sale price let alone full price.
Ordered ots of designs but they were all awful
26 października 2023
Opinia niezależna
Odpowiedź od Neon Rose Store
Hi Jay. We're so sorry you feel your clothes we're of poor quality! I have passed your feedback on to our design team. We hope you will feel differently about our new collection! Please can you email customer.care@neonrose.co.uk and we will help you resolve your issue. Warm wishes Neon Rose
The most wonderful clothing company
The most wonderful clothing company!
Ethical, female led and the cutest clothing! Also the customer service is the best I have ever known!
22 września 2023
Opinia niezależna
Odpowiedź od Neon Rose Store
We appreciate you Fiona! Thank you!
I'm more than satisfied
I'm more than satisfied with my items they fit perfectly, and I will be ordering more, would recommend these clothes well made x
4 lipca 2023
Odpowiedź od Neon Rose Store
Hi Mandy
Thank you for your kind feedback! We appreciate you and your custom. Team Neon Rose x
Fast delivery and fun styles
30 września 2023
Opinia niezależna
Odpowiedź od Neon Rose Store
Hi Rebecca
Thank you for your kind feedback! We appreciate you and your custom. Team Neon Rose x
Sizes didn't match the order!
4 września 2023
Opinia niezależna
Odpowiedź od Neon Rose Store
Hi Alysia! We're so sorry you didn't receive the correct sizes. Our customer service team are always happy to help resolve any order issues. Please be sure to pop them an email customer.care@neonrose.co.uk x
Such a caring company
The clothes are really pretty and excellent quality but it’s the way this company cares about the planet that’s really awesome so therefore I will continue to support you
4 września 2023
Opinia niezależna
Odpowiedź od Neon Rose Store
Hi Laurene
Thank you for your kind feedback! We appreciate you and your custom. Team Neon Rose x
Returns nightmare
Unfortunately the issue of returning the item has been a nightmare. I ordered from Neon Rose in early June and attempted to return the item a few weeks later. I tried 3 different shops to return this and they all said there was a problem with the returns label. I emailed NR straight away and to this day there’s still no solution. Unfortunately they have not provided me with a working free returns label in 9 weeks and continually keep saying the issue should be resolved the following week - this has been over 2 months now. It’s tiring and the fact they won’t refund me if I return it off my own back is madness - they will lose customers 100%. A gesture of goodwill for this ridiculous inconvenience would go a long way. Alas, I’m yet to receive a solution. Not holding my breath that’s for sure.
7 czerwca 2023
Odpowiedź od Neon Rose Store
Hi Hollie. Thank you for getting in touch - we completely understand our current returns situation is not ideal and thank you for your patience currently. We are currently working on resolving our returns portal so that all customers can use our service at their utmost convenience. We completely understand the implementing of the portal has took longer than we set out and apologise for the inconvenience caused. You can check out the returns page on our site for all returns information. We have stated here that our returns policy has been extended for all affected returns or if you would like to return before hand you can send back with a courier of your choice. I hope this helps and thank you again for getting touch.
Best
Neon Rose
Great clothes but not impressed there's…
Great clothes but not impressed there's a problem with the returns company so you have to.pay for your own shipping . This should have been clearly.stayed before purchasing.
27 sierpnia 2023
Opinia niezależna
Odpowiedź od Neon Rose Store
Hi Gemma
We are so sorry you're disappointed with your order. You can check out the returns page on our site for all returns information. We have stated here that our returns policy has been extended for all affected returns or if you would like to return before hand you can send back with a courier of your choice. I hope this helps and thank you again for getting touch.
If you have any further questions please do not hesitate to contact our customer service team. We are always happy to help.
Best
Neon Rose
Tacky clothes and terrible customer service
Clothes are horrendous, look nothing like the photos and awful quality. I have returned the order due to this and have still not received my refund of £90. I have emailed them on several occasions but they don't respond!
31 sierpnia 2023
Opinia niezależna
Odpowiedź od Neon Rose Store
Hi Ashleigh. We are so sorry you haven't received your refund. All returns are updated daily by our customer service team. Can you please contact our customer service's with your order number and proof of postage? We will chase our return for you.
Best
Neon Rose
Odpowiedź od Neon Rose Store
Thank you Sharon! So happy you love our product and service! X
These clothes are beautiful
These clothes are beautiful! The quality is great, the design is unique and the delivery was fast. I was attracted to Neon Rose for their sustainability focus, then discovered the clothes looked amazing. So happy with my purchases-thank you!
28 lipca 2023
Opinia niezależna
Order arrived promptly
Order arrived promptly. Gorgeous clothing range. Only problem was you are having issues with returns as it’s on going so I had to return some items an had to pay for the returns. So untill issue resolved won’t order again. Paying for delivery is not a problem but paying as well for returns isn’t what t want to do.
1 lipca 2023
Opinia niezależna
Slow and disappointing customer service
I had an issue with the colour running on a dress and the customer service was extremely slow and their solution was disappointing. My reply was ignored. Not thrilled!
6 lipca 2023
Opinia niezależna
One of my favourite brands!
Such cute summery clothes, great quality and really fast delivery too!
10 czerwca 2023
Opinia niezależna
Doświadczenie Trustpilot
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