Stunning dresses, packaged beautifully. Took advantage of the try before you buy, what a fabulous idea! Unfortunately the dresses were not quite right for my daughter so sadly had to return them. Cu... Zobacz więcej
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Ordering was super easy and the website layout was nice. Shipping was incredibly fast and the dress I ordered was beautiful and as described. My only complaint is the lace is a darker cream than the d... Zobacz więcej
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The dress is very pretty, fits well, and feels comfortable on. I will need to get the sleeves and hem shortened, but that’s fine. I purchased this dress for a formal wedding and I think it will work o... Zobacz więcej
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Amazing service, dress arrived within 3 days, beautiful quality & exactly as described. Answered an email query straight away. Extremely please with this company
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Informacje dotyczące firmy
Napisane przez firmę
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Dane kontaktowe
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Zjednoczone Królestwo
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Doskonała
403 recenzji
Odpowiada na 100% z negatywnych recenzji
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Fantastic experience highly recommend
Used the try before you buy option for my daughter who was looking for a wedding outfit. Super quick delivery, excellent communication, really clear instructions and the item was stunning and well made, unfortunately it didn't fit as she wanted which was why try before you buy was ideal. Would definitely use again.
14 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for taking the time to leave such lovely feedback. We’re delighted to hear that the Try Before You Buy service worked well for your daughter and that the process—from delivery to communication—was smooth and clear.
We're sorry to hear the fit wasn’t quite right this time, but we’re so pleased the service gave you the flexibility to try without pressure.
We truly appreciate your kind words and look forward to welcoming you back again in the future.
I was kept informed about the delivery…
I was kept informed about the delivery and the dress arrived quickly. The dress is even better in person than the picture on line and l am looking forward to wearing it for my daughter's wedding.
29 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your kind words, Paula! We’re so pleased to hear the dress arrived quickly and that you were kept well informed throughout.
It’s even more wonderful to know that the dress exceeded your expectations in person — we’re honoured to be part of such a special occasion, and we hope you feel amazing wearing it for your daughter’s wedding.
Wishing you a truly beautiful day filled with joy and celebration 💕
Stunning - both clothes and staff.
Stunning clothes. Excellent quality. But the thing I like most is the absolutely fabulous customer service dept. They have gone above and beyond to help me and you can tell they are real people writing real emails. Proper responses and not generic answers. I’ve only just found this business but I know I will be purchasing regularly. Very very impressed.
31 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your incredibly thoughtful feedback – it truly means the world to us, Kimberly. 💖
We’re thrilled to hear you’re enjoying our pieces and that our customer care team made such a positive impression. We genuinely strive to offer a personal, human experience with every interaction, so it’s wonderful to know that came through.
We’re so pleased you’ve discovered Needle & Thread and can’t wait to welcome you back again soon. If there’s ever anything you need, we’re always here to help 🌸
Absolutely amazing!
Absolutely love my dress!
Beautifully made, great quality, and such a prompt service — from customer care to delivery.
Thanks Needle & Thread.
31 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your kind words, Caroline – we’re absolutely delighted to hear you love your dress! ✨
It’s wonderful to know that you were pleased with the quality, craftsmanship, and service throughout – from customer care to delivery.
We truly appreciate your support and look forward to welcoming you back to Needle & Thread again soon.
Beautiful quality with intricate…
Beautiful quality with intricate feminine designs to elevate your look to a luxury wardrobe.
The delivery is fast and the processing of the order very fast.
29 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your lovely feedback, Asher. We're delighted to hear you appreciated the quality and feminine detail of our designs – creating timeless, luxury pieces is something we take great pride in.
It’s also wonderful to know that the delivery and order process met your expectations. We’re so pleased you had a smooth experience from start to finish.
We look forward to welcoming you back again soon!💕
Amazing company
Amazing company - packaged beautifully and a gorgeous dress.
Fits true to size and as described
Try before you buy is fantastic
Thank you
24 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your wonderful feedback! We’re thrilled to hear you loved the dress and enjoyed the packaging and overall experience 💕
It’s great to know the fit was just right and that our Try Before You Buy service made your shopping experience even better.
We truly appreciate your support and can’t wait to welcome you back again soon! 🌸
Stunning dresses
Dresses were beautiful, fantastic quality! Unfortunately as I’m very petite they were very long on me and I had to return. Would definitely order again from this website.
30 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your kind words Paula – we're delighted to hear you loved the dresses and appreciated the quality!
We’re sorry to hear the fit wasn’t quite right this time due to length, especially as we understand how tricky it can be to find the perfect fit when you're petite. We truly hope you’ll find a style that works beautifully for you in the future.
We look forward to welcoming you back again soon, and if you ever need help with sizing or styling advice, our team is always here to assist 💖
Die Kleider sind absolut hochwertig und…
Die Kleider sind absolut hochwertig und der Kundenservice ist einfach top! Die Lieferung erfolgen auch immer problemlos und superschnell.
28 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your kind words, Vanessa! We're thrilled to hear you love the quality of our dresses and had a great experience with our customer service. Fast and seamless delivery is something we take pride in, so we're glad it made a difference. We truly appreciate your support and look forward to serving you again soon! 💖
Great customer service
Great customer service, items well packed, returns service was easy to follow. Having the try before you buy service was a brilliant touch. Dressed are such high quality. Will defo shop here again and use the try before you buy service. Returns process was also easy to follow
17 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your kind words Lisa! We're thrilled to hear you had such a positive experience with our Try Before You Buy service and found the returns process smooth and straightforward.
We’re also so pleased you were happy with the quality of the dresses and our customer service — it truly means a lot to us 💕
We can’t wait to welcome you back for your next special occasion, and we’re so glad the Try Before You Buy service helped make your shopping experience even easier.
Fantastic service and quality
This is the most beautiful company for occasional wear. I have been wearing their dresses for every occasion for the past few years. I have used the try before you buy for the first time. What a fantastic service. It saves so much time in ordering and returning and the person service makes all the difference it elevates the experience and brings it all to your door.
19 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your beautiful feedback— it truly means the world to us. We’re absolutely delighted to hear that Needle & Thread has been your go-to for special occasions over the years, and that you’ve had a positive experience with our Try Before You Buy service.
It’s wonderful to know that the convenience and personal touch made a difference — that’s exactly what we aim for.
We’re so grateful for your continued support and can’t wait to dress you for many more memorable moments to come ✨
The packaging is so bad it was in a…
The packaging is so bad it was in a brown box and it is so ugly and there is no dress case on it!!!!
1 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you for your feedback Fatimah, and we're truly sorry to hear that you were disappointed with the packaging. We completely understand that presentation is an important part of the experience, especially when receiving a special piece.
While we do use plain brown boxes to ensure safe and secure delivery, we appreciate that the unboxing experience didn’t meet your expectations. Your comments have been shared with our team as we’re always looking for ways to improve.
Please note that we do not include dress bags with our orders. As part of our commitment to reducing unnecessary packaging and improving sustainability, we aim to minimise excess materials while still ensuring your item arrives safely and in excellent condition.
Thank you again for taking the time to share your thoughts — your feedback is valuable as we continue to evolve our customer experience with both quality and responsibility in mind.
Bought 2 dresses for my wife
Bought 2 dresses for my wife, sizes came too small, returned the dresses back by DPD same day received, send it back and was received, still waiting for refund after call twice and email.
16 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you for your feedback, and I’m very sorry to hear about the inconvenience you've experienced.
I can confirm that once returns are received back at our warehouse, refunds can take up to 10 business days to be processed. We completely understand how important it is to receive your refund in a timely manner and appreciate your patience while this is finalised.
If you need anything further in the meantime, please don’t hesitate to reach out to our customer care team if you have not already done so. They will double-check the status of your return and ensure this is moving along as it should.
Very kind and helpful customer service
Very kind and helpful customer service.
My dress was not delivered due to dpd issues. I contacted customer service who were wonderful . They located my dress and it’s on its way back to me 🙏❤️
16 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your kind words Carla — we're so pleased to hear that you had a positive experience with our customer care team.
We’re really sorry again for the delivery issues with DPD, but we’re delighted we could help get your dress located and back on its way to you. We truly appreciate your patience and understanding throughout.
Wishing you all the best and we hope you absolutely love your dress once it arrives! 💕
Beautiful dress I wore it for my…
Beautiful dress I wore it for my wedding and so nicely packed, I would definitely shop here again😊
5 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your wonderful review Jennifer 💕 We’re truly honoured that you chose our dress for your wedding day. It means so much to us that you loved the dress and the packaging.
We’d be delighted to welcome you back anytime — thank you again for your kind words! 😊
I am so sad from this test
Subject: Urgent Complaint Regarding Ignored Return and Refund Request – Order ME34835
Dear [needleandthread]
I am writing to formally raise a complaint regarding my returned order (Order Number: ME34835, Ref: 7127396, Tracking Number: 2523618020).
The returned item was delivered and received by your team on June 23, 2025, as confirmed by DHL. However, despite multiple attempts to follow up, I have received no response and no update regarding my refund.
This lack of communication is unacceptable. I request that you immediately open an internal investigation into this matter, and provide a clear update on the status of my refund.
Please respond promptly
14 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you for your feedback, and please accept our sincere apologies for the delay in processing your refund and for the lack of communication you’ve experienced.
We completely understand your frustration and take your feedback very seriously. We are currently looking into this matter as a priority as noted in our email communications.
An internal investigation has been opened to identify the cause of the delay, and we are working to resolve this as quickly as possible.
We are very sorry for the inconvenience caused and truly appreciate your patience while we get this sorted. If there’s anything else we can do to assist in the meantime, please don’t hesitate to let us know.
I love my new dress
I love my new dress. It's a perfect fit and I love that it has an internal corset so you don't need a bra. The quality is excellent
14 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your wonderful feedback, Jane 🌸 We’re thrilled to hear that you love your new dress and that the internal corset fits perfectly — it’s such a great feature!
We truly appreciate your kind words about the quality, and we hope you enjoy wearing your dress on many special occasions.
Thank you again for choosing Needle & Thread!
The dresses are absolutely exquisite
The dresses are absolutely exquisite! Beautifully made. The ordering process was very easy, delivery was prompt and I love the ‘Try before you buy’ option. I only wish I’d found you earlier but will certainly buy from Needle & Thread again and highly recommend.
8 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your wonderful feedback, Sarah. We’re delighted to hear that you loved the dresses and found the ordering process easy and convenient. The ‘Try Before You Buy’ option is something we’re really proud of, so it’s fantastic to know it made your experience even better.
We’re honoured by your recommendation and can’t wait to welcome you back again soon! ❤️
Amazing service
The gowns are absolutely stunning and the try home service amazing.so easy to return. I ordered 2 to try one I like one too small. I have returned but I am going to order 2 more to try before making my final choice as I definitely will be saying yes to one of these stunning dresses just need to decide which one x
10 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your lovely review, Kerry! We’re thrilled to hear you love the gowns and that the Try Home service made things easy and convenient for you.
It sounds like you’re on the perfect path to finding “the one,” and we’re excited to help you along the way. If you need any assistance while you decide, please don’t hesitate to reach out.
Wishing you all the best in your dress journey — we can’t wait to hear which stunning gown you say yes to! 💕
Disappointed
I still haven’t received my dress having paid for next day delivery. No response from email communication and no answer on their phone lines!!
11 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you for your feedback Sandra, and please accept our sincere apologies for the delay in receiving your order and for the frustration caused by the lack of communication.
We’re very sorry you haven’t received your dress, especially after selecting next-day delivery. We understand how disappointing this must be.
As noted in our customer care auto-reply, our team has been offline for a few days, which has unfortunately caused delays in response times. We're now working through all outstanding queries as quickly as possible.
If you haven’t already done so, we kindly ask you to forward your order details to our customer care team directly, so we can look into this as a priority and resolve the matter for you.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Dresses are amazing and very fast…
Dresses are amazing and very fast delivery but trying to get a refund is another story! They can take money very quickly off you but
Trying to get money back is a joke , they got their parcel back on the 3rd of July
And I am still waiting for a refund even though I purchased another dress from
Them
3 lipca 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you for your feedback Kelly, and we’re really pleased to hear that you loved the dresses and were happy with the delivery speed.
We’re truly sorry to hear about your frustration regarding the refund process. We completely understand how disappointing delays like this can be, especially when you've made another purchase with us in the meantime.
As noted in our returns policy, refunds are processed within 10 business days from the date the returned parcel arrives back at our warehouse. To note if this arrived back on the 3rd of July, your refund is currently being processed and should be completed very shortly, if not already.
We truly appreciate your patience, and we’re sorry again for any inconvenience caused. If your refund hasn’t come through within this timeframe, please don’t hesitate to reach out to our team directly so we can look into it right away.
Thank you again for your continued support—we really do value you as a customer 🌸
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