NCF LIVING - Stoke Recenzje 586

Well where do I start…. I wouldn’t touch this company again if they were the last shop selling sofas…. I wouldn’t touch prefer to sit on the floor.
I had my sofa delivered over a week ago which should have been a lovely L shaped cream sofa similar to the one in store. This was paid for in full on the day and the staff said it would 7-10 delivery, which all was fine. However this is when the problems started, the sofa delivery team chipped the front door twice and marked all the walls leading into the living room and then also left a 10 inch deep scratch on my wooden floor (which won’t come out). When putting the sofa together they then realised that the incorrect arm had been delivered and therefore the sofa couldn’t be put together. This was then left in pieces in my living room and said I would need to phone customer services which I did.
They informed me the right part would need to be ordered and authorised before being delivered and they would send me a claims form for the damage (by the sounds of it, it’s something that happens a lot).
Having heard nothing for 48 hours I then contacted customer services again (which is a nightmare to through to by the way) who confirmed it’s still waiting to be signed off. Having still heard nothing I went into the local store to speak with the manager who said from the notes he can see it’s waiting to be signed off and made a note that I wish to have money back if not delivered within the next 48 hours.

We are now into a new week and still nothing I’ve again had to chase NCF who responded with the same information again this morning… waiting to be authorised, I’m sorry but this is now becoming a joke and therefore asked them to collect the sofa and I’ll have my money back which I received a reply I’m only entitled to 50% refund. The store manager did say I would receive a full refund.

I’m still waiting for the this to be resolved & find the whole company very much cowboy style. Even the other sofa parts are damaged and look second hand.
I’ll wait to see if this gets resolved asap but won’t hold my breath.

Avoid buying from these at all costs.

As you have responded to my comments quicker on Trustpilot please can somone in the business approve the outstanding order so we can then get this delivered and hopefully resolved. Thanks

Lovely experience shopping for our first sofa very relaxed not pushy extremely helpful the gentleman who dealt with us SHAUN was very knowledgeable & kind easy to talk to very accommodating helping us find what would work best for our living room couldn’t recommend him enough has changed our outlook on going to furniture shop THANK YOU for helping us make our house into our home ❤️

Azra at Stoke was very friendly and very helpful. Amazing experience

Azra at stoke was nice warm welcome and she was very helpful and friendly.
Thank you Azra

Azra at stoke was really helpful and down to earth found exactly what we wanted.

Ash at stoke was a great help and very polite

Azra at stoke was extremely informative and helpful with helping us in all aspects of our purchase, I would recommend asking for her,when I talk to friends and colleagues.

Excellent customer care from Beth who was constantly helpful in all that we needed. We finally made a great choice that we are happy with. They also have a variety of good products and we are definately going back to buy more and wouldn’t hesitate to recommend anyone there….

Shaun really made our experience great, his service was welcoming and top notch. Assisted us in everything. Fabulous service delivery. Thank you Shaun, thank you ncf.

If I could leave zero stars I would!!! Absolute shambles of a company. Ordered a dining table, promised a date for delivery and it came nearly a month later. I had to chase myself multiple times ! Paid an assembly fee and then on the day of delivery they could not fully assemble it though I had paid for the service. The left the furniture part assembled and forgot one chair initially! The furniture has been left in an unsafe state. Then nothing until I contacted and complained and now another person is attending to assemble week later! I have made a complaint after complaint and they ignore. Such poor customer service don’t but from them as you will experience nothing poor service.

Ash at stoke was great

Dean is very proactive, approachable and has got a perfect knowledge of company's products staff.

Azra at Stoke was very helpful and very informative

Incredible service from start to finish. Ash from the Stoke team could not have done anymore for us! Outstanding customer service

Brilliant costumer care. Really helpful from Beth at the stoke store !!

Azra at Stoke
Super speedy ,efficient and knowledgeable. Amazing service

Beth sales was extremely polite listening to what was needed and immediately got an insight to what we were after ,she directed us to ex display models which was reduced for new stock and she nailed a sale and a dining room table and chairs she helped with she was a lovely woman and an asset to the business she did all paperwork and her bosses were a pleasure, all goods were reasonably priced without sales being on will mention to others over affordability and customer satisfaction .

Azra at stoke was an excellent sales rep explained everything in detail very happy with the sevice