If you are not near a physical Nautica store and order online, you have to mail back your item. Not unusual. They will not provide a label. You have to make sure you have a copy of your sales slip, re... Zobacz więcej
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Zobacz, co mówią recenzenci
The nautica store # 00086 at Concord Mills is horrible. I’ve been to the store on 3 different occasions to make a return and no seems to be able to do it! Poor customer service and hope the stores goe... Zobacz więcej
They suck. Do not buy online from this company. The fact that nothing fit i had to pay shipping to return . I hope they go out of business. I will never, ever buy any thing from this company. Horribl... Zobacz więcej
First time nautical online shopper although I have purchased their clothes for years at Macy’s. Online store new acct set up and checkout made the purchase one I probably wouldn’t repeat. Received wha... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Nautica, a global lifestyle brand, offers a wide selection of apparel for men, women and kids as well as a large selection of home products, select accessories like watches and small leather goods, fragrance and swimwear.
Dane kontaktowe
West 57th Street 40, 10019, New York, Stany Zjednoczone
- nautica.com
1,5
Bardzo słaba
72 recenzji
Brak historii zapraszania do wystawiania recenzji
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Inni użytkownicy przeglądali również
Weak
Really surprised at this company they've been around a long time but I've learned they got sold out apparently the new company is horrible in customer service you have to prepay for your own returns their return policy is horrible I won't be making any more purchases with this company it's just the principle
27 października 2020
Opinia niezależna
Technical difficulties as an excuse…
Technical difficulties as an excuse that never ends. Nautica was sold several years ago and the company that took it over must be subpar. All customer service is in another country. Easy to tell that they don't have a command of English in their writing. Will they ever receive my return and will I get my money back?
27 października 2020
Opinia niezależna
WORST CUSTOMER SERVICE EVER!!
WORST CUSTOMER SERVICE EVER!!! I bought a watch on July 18, 2020 and returned it on July 28, 2020. It is tracked and received and signed for by "M.Matt" at their warehouse. After calling customer service and getting nowhere, I tried the live chat - guess what, they are having "technical issues". So I am now on my 5th email trying to get my refund from 3 months ago! I gave them all of my information and they referred me to Timex to get new parts! WHAT? DO NOT BUY FROM THIS WEBSITE!
22 października 2020
Opinia niezależna
Worst customer service EVER
Worst customer service EVER! These people have NO INTENTION of assisting you and to even refer to the "customer service" team as "customer service" is, by definition, a contradiction. After having contacted them numerous times, (regarding the same issue only to get stupid, NOT helpful responses from them), I have determined that Nautica's "customer service" is outsourced, paid by the number of messages they respond to rather than by the number of customers they ACTUALLY provide ANY assistance to. Don't even bother contacting them. Trust me, it won't do any good.
15 września 2020
Opinia niezależna
Order not complete
Order not complete. False excuses about refunding, never received. Fraudulous company. Do not order online!
9 września 2020
Opinia niezależna
You failed Nautica.
2 stars for you to be fair. I can't say anything about the quality of your products because I never received my order. And the customer support agents tried to get rid of my calls by giving me unrelated and short answers or simply hanging up to my face. I called 3 times, not just once and waited enough to hear back.
I was promised by the supervisor to be looked at this case finally, but never heard from her at all.
The customer satisfaction is the way to judge a company.
9 lipca 2020
Opinia niezależna
excuses on top of excuses
ordered a watch for father day on June 1st 10 days later still say order processing. Customers service keep giving the same excuse over and over. they're having a father day sale on there site but can even fill a order for father days i placed on June 1st. I told them i order for fathers day so i kinda wanted on or before fathers day there response was sorry i understand. Dont order from this place they sale things the dont have in house. So they tell the customer its not their fault its the supplier i thought i was ordering from nautica.com not a their overseas supplier smh
11 czerwca 2020
Opinia niezależna
I never even imagine that such brand…
I never even imagine that such brand exists with so much varities of things for probably any level of task being done for whatever reason. Can we really find out something else ? They do have everything on good prices and people should be happy.
17 listopada 2019
Opinia niezależna
the management at Nautica are weirdos…
the management at Nautica are weirdos they don't except the designers choices they rather just go with a person that does not know the brand. They had a guy there by the name of Ron Hunter his ear was on on the streets, hung out with the younger crowds and wore the latest fashion. None of the execs listened. Im sure they are hurting. Go listen to someone that does not know fashion lol
15 sierpnia 2019
Opinia niezależna
Awesome product
Awesome product! I love the belt. There is one down side however after a few uses the leather has started ti scrape off. Normal wear and tear type stuff.
10 września 2018
Opinia niezależna
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