Booking system is atrocious. Response time is atrocious. Gave up in the end, as it shouldn't be so hard to receive a response to a simple query.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It helped me narrow the field so I would only approach people who were likely to be the practitioner I was looking for.
I found very few referrals in 10 years. More clients came through word of mouth from clients. The cost for website every year never covered the clientele referral, so through the cost of living crisis... Zobacz więcej
I am a counsellor, and it is difficult to update details on this site and another thing is that no one really knows about this site so that clients can contact me. I will not be renewing when the cont... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
With 15,000+ Natural Health Professionals across 120 specialisations, Natural Therapy Pages is the #1 natural health and wellness site in Australia
Dane kontaktowe
Level 10, 255 Pitt Street, 2000, Sydney, Australia
- +61410776385
- tim@ntpages.com.au
- naturaltherapypages.com.au
2,4
Słaba
200 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Natural Therapy Pages
Dear SC,
Thank you for taking the time to share your experience on our platform. We genuinely appreciate your feedback and apologize for any frustration you may have encountered.
At Natural Therapy Pages, we strive to create a space where users can connect with natural health practitioners seamlessly. We understand that responsiveness is crucial in this process, and we're sorry to hear that your enquiries did not receive the attention you expected.
It's important to note that while practitioners on our platform are independent professionals, and we don't have control over their responses, we understand the significance of timely communication. We are continuously working to enhance the user experience, and your insights are invaluable to us.
To improve our services, we would appreciate it if you could share more details about the specific practitioners you contacted or any suggestions you may have for us. This information will help us better address your concerns and work towards making the platform more effective for users like yourself.
Please feel free to reach out to our customer support team at support@ntpages.com.au if you have any additional questions or if there's anything we can assist you with directly.
Thank you once again for bringing this to our attention. We are committed to learning from your experience and striving to provide a better service.
Best regards,
Natural Therapy Pages
I was able to obtain an appointment…
I was able to obtain an appointment with a qualified remedial therapist in my area, rather than having to go all the way to the city.
24 listopada 2023
It took too long to fix a mail problem
26 października 2023
The areas of focus are a great addition…
The areas of focus are a great addition to assist in selection of a therapist.
25 września 2023
Odpowiedź od Natural Therapy Pages
Hi Maree, Many thanks for the 5-star rating. If there’s anything we can do to improve our platform, please let us know. Thank you!
Martin is a lovely down to Earth soul…
Martin is a lovely down to Earth soul who does so much for people. He is a genuine lovely guy who helps immensely
19 września 2023
Odpowiedź od Natural Therapy Pages
Hi Ali, We are happy to help you find the practitioner that is most appropriate for your needs. Thank you so much for taking the time to leave us a 5-star review. Have a great day!
Went there to stop smoking but it only…
Went there to stop smoking but it only lasted a couple of days but I will go back there
24 września 2023
Odpowiedź od Natural Therapy Pages
Hi, Thanks for your feedback. Our hope is that you achieve positive progress after your session with your chosen Practitioner. We are pleased to be able to help you start the path to better health.
Absolutely appalling
Absolutely appalling - having been a customer for a decade and not wanting to renew my membership due to excessively high fees and reduction in what that gets you in terms of reach, I found that they without my knowledge or verbal or written consent automatically renewed my listing and had kept my credit card details on their system.
Having always renewed each previous year by phone after they sent an invoice I discovered to my horror when I checked my credit card statement that I had been slugged for $699 and they are refusing to refund.
They argue that they do not have to refund as I had passed the '2' day cooling off period they sent in an email a couple of weeks ago. Totally shonky business practice and one I will be following up as I think ACCC is looking at companies who specifically target customers via automatic renewals without option for a refund for those that had no idea.
27 września 2023
Opinia niezależna
Odpowiedź od Natural Therapy Pages
Hi Jane, Thank you for taking the time to write a review. We are sorry to hear that you're unhappy with the service. We understand that you are disappointed but we provided you with at least 10 business days’ notice of the renewal prior to it occurring. You may check our Terms and Conditions at https://www.naturaltherapypages.com.au/terms for your reference. Please send us a message to support@ntpages.com.au with your details (eg. email, name) or call 02 9169 4052 for us to further check your account. Thank you!
Natural therapy has always been close…
Natural therapy has always been close to my heart. This why I chose to under take course with Endeavour Colleges of Natural therapy.
24 sierpnia 2023
Odpowiedź od Natural Therapy Pages
Hi Karen, We really appreciate you for taking the time to leave us a 5-star review. We wish you all the best in your chosen course. Have a great day!
I was signed up to this organisation as…
I was signed up to this organisation as a Therapist over 4 years ago, on the promise that if I did not receive 6 clients within the first year I would have my subscription refunded in full. It's been over four years and not one client or refund. Despite numerous requests to have my subscription cancelled this organisation has taken yearly subscriptions of over £120 each year and not refunded any of the money or cancelled my subscription. Not once have I ever had a reply for them. I would not recommend this company at all. I wouldn't even rate them one star, but had to because otherwise I couldn't write this review! Absolutely disgusted.
13 sierpnia 2023
Opinia niezależna
Odpowiedź od Natural Therapy Pages
Hi Sherrie, Thank you for bringing this to our attention. We really appreciate your feedback. I'm sorry to hear that you're unhappy with the site. Please send us a message to support@ntpages.com.au with your details (eg. email, name) or call at 02 9169 4052 for us to further check your account and discuss the cancellation process.
No one got back to me
24 czerwca 2023
Odpowiedź od Natural Therapy Pages
Hi, Thank you for sharing your review. We're constantly trying to improve our platform, so your feedback is valuable to us. Thank you.
Paid for an hour, received only 45 minutes
After my first visit I was emailed a $15 discount and when I went to claim it I was told it was expired, thou my second booking was cancelled by the masseuse due to their sickness. So I made another booking for the next week and the discount was not valid.
I then paid for an hour massage and 45 minutes into the massage I was told by the masseuse I was owed a 15 minute credit which I could claim on my next visit
The masseuse was doing a reasonably good until then
No prior warning that I was getting a shorter massage
I felt ripped off and not going back again
26 czerwca 2023
Odpowiedź od Natural Therapy Pages
Hi Paul, Thank you for your feedback. We are sorry to hear you had such a frustrating experience and the service of the practitioner did not satisfy your expectations. Please feel free to reach out at support@ntpages.com.au with any further comments, concerns, or suggestions you wish to share. Have a great day ahead! Thank you.
Excellent knowledge and aided a quicker…
Excellent knowledge and aided a quicker recovery.
I should have gone there sooner.
24 czerwca 2023
Odpowiedź od Natural Therapy Pages
We really appreciate you taking the time to share your experience with us. It’s so nice to hear that we are part of your recovery. Many thanks for the 5-star rating.
Odpowiedź od Natural Therapy Pages
Hi David, thank you for taking the time to write a review. We’re sorry your experience didn’t match your expectations. We're constantly trying to improve our platform, so your feedback is valuable to us. Have a great weekend!
Clear understanding and path to remedy
In just one week I have been able to change my diet and make a new start toward better health.
the understanding and speed of finding a solution to my concerns in just amazing.
25 kwietnia 2023
Odpowiedź od Natural Therapy Pages
Hi Rosalyn, We really appreciate you taking the time to share your experience with us. It’s so nice to hear that we are able to help you start the path to better health. Many thanks for the 5-star rating.
no replies to enquires
I sent three messages to a therapist and never received a reply.
I think you should review the therapists that are not willing to accept new clients, or fail to reply to messages and remove them from your list.
22 marca 2023
Odpowiedź od Natural Therapy Pages
Hi Sherah, Thanks for your feedback. We're constantly trying to improve our services. We'll look closely at what you've said and see how we can improve things. Have a great day!
Friendly and private service
25 marca 2023
Odpowiedź od Natural Therapy Pages
Hi Jenny, Thank you so much for taking the time to leave us a 5-star review.
Maureen Winner is such a wise woman!
Maureen Winner gave me awesome and insightful interview question responses!!
21 marca 2023
Odpowiedź od Natural Therapy Pages
We really appreciate you taking the time to share your experience with us and thanks for rating us.
nobody contacted me at all
26 marca 2023
Odpowiedź od Natural Therapy Pages
Thank you Merilyn for letting us know about this. Your feedback helps us get better. We would like the opportunity to investigate your feedback further. Please send us a message to support@ntpages.com.au with your details (eg. email, name) or call at 02 9169 4052 for us to further check.
I find the staff unhelpful and many…
I find the staff unhelpful and many years ago when I first started. NTP were great .now I think the hype is overrated xxx
22 marca 2023
Odpowiedź od Natural Therapy Pages
Thank you Alex for taking the time to write a review. We’re sorry your experience didn’t match your expectations. Please feel free to reach us out at support@ntpages.com.au with any further comments, concerns, or suggestions you wish to share. Have a great day ahead!
Nobody called back
21 marca 2023
Odpowiedź od Natural Therapy Pages
Hi Vince, Thanks for sharing your feedback. We apologise for any inconvenience this has caused. Please send us a message to support@ntpages.com.au with your details (eg. email, name) for us to further check.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.