Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... Zobacz więcej
Reakcja na opinię
Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... Zobacz więcej
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I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to bec... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Naprawa samochodu
- również w kategorii:
- Szyby samochodowe
- Warsztat samochodowy
O National Windscreens - York
Napisane przez firmę
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Dane kontaktowe
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, Zjednoczone Królestwo
- 01904-295-015
4,4
Doskonała
626 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I would have given 5 stars except for…
I would have given 5 stars except for the communication about dropping the key off. Apart from that, great service, very happy
23 kwietnia 2026
Odpowiedź od National Windscreens - York
We're glad you were happy with our service! We appreciate your feedback and will address the key drop-off communication to improve our customer experience.
The windscreen was incorrectly fitted
The windscreen was incorrectly fitted, leaving a 10 mm gap in the rubber seal. It now needs completely replacing.
17 kwietnia 2026
Odpowiedź od National Windscreens - York
We regret to learn about the incorrectly fitted windscreen and the resulting gap. We appreciate your feedback and will review our fitting process.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Odpowiedź od National Windscreens - York
We appreciate you sharing that you received great communication and fast service! We are so happy you were pleased with us.
Very easy to connect by phone Very…
Very easy to connect by phone Very professional staff to sort out your windows problems informed of my claim process the window fitter came to my house after he had finished is work thanks for your service all good no problems
15 kwietnia 2026
Odpowiedź od National Windscreens - York
We appreciate you sharing your experience. We're happy to hear that connecting by phone was easy and our staff were professional in addressing your window issues. It's great to know you were informed of your claim process and are pleased with the service.
Great end to end service and really…
Great end to end service and really pleased with the fitting and finish of the car at Elvington depot
14 kwietnia 2026
Odpowiedź od National Windscreens - York
We're happy to hear that you were pleased with the service from start to finish, as well as the fitting and finish at the Elvington depot. Thanks for your feedback.
Odpowiedź od National Windscreens - York
We appreciate you sharing that our service was great, fast, and efficient! We are so happy you had a great experience with us.
Professional and courteous with all…
Professional and courteous with all matters including clear instructions on availability when the job was done.
3 kwietnia 2026
Odpowiedź od National Windscreens - York
We appreciate your positive feedback! We're so happy to learn that you found our team professional and courteous, and that they provided clear instructions.
Odpowiedź od National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast efficient neat tidy
27 marca 2026
Odpowiedź od National Windscreens - York
We appreciate you sharing that we were fast, efficient, neat, and tidy! We are so happy you were pleased with our service.
New windscreen in 40 years of driving !
New windscreen in 40 years of driving !
Didn’t know what to expect.
Good communication.
All good.
26 lutego 2026
Odpowiedź od National Windscreens - York
We're happy to hear that you had a good experience. It's great to know our communication was helpful and everything went well for your new windscreen after so long.
Turned up when the said they would and…
Turned up when the said they would and did a professional job
26 marca 2026
Odpowiedź od National Windscreens - York
We appreciate your positive feedback! We're so happy to hear that we were punctual and completed a professional job to your satisfaction.
The technician was brilliant
The technician was brilliant, and the lady on reception. The booking service team werent good, my reg was put down wrong and the widscreen as a replacement instead of a repair. Had to ring up 3 times before everything was done correctly.
11 marca 2026
Odpowiedź od National Windscreens - York
We appreciate your feedback and are happy the technician and receptionist were brilliant. We're sorry to hear about the issues with the booking service team and have noted your comments.
Arrived on time and soon got the job…
Arrived on time and soon got the job done and left everything tidy.
10 marca 2026
Odpowiedź od National Windscreens - York
We appreciate your positive feedback! We are so happy to learn that the person arrived punctually, completed the job quickly, and left the area clean.
Odpowiedź od National Windscreens - York
We're happy to hear that your drop off and pick up went smoothly. Thank you for your positive feedback; we appreciate it.
Odpowiedź od National Windscreens - York
We appreciate you sharing that we arrived on time and completed a perfect repair! We are so happy you were pleased with our work.
Good communication
Good communication, clear instructions dnd didn’t have to wait got long on the day for the repair
4 marca 2026
Odpowiedź od National Windscreens - York
We appreciate your positive feedback! We're so happy to learn that you experienced good communication, clear instructions, and a prompt repair service.
Very good service received well…
Very good service received well pleased with the job done well done lads
28 lutego 2026
Odpowiedź od National Windscreens - York
We appreciate your positive feedback! We're so happy to learn that you received very good service and are well pleased with the job done.
Odpowiedź od National Windscreens - York
We appreciate you sharing that our staff was friendly and that our drop off was easy! We are so happy you were pleased with us.
QUICK amd professional
Weather meant I had to take it to the garage but they were quick and great job
19 lutego 2026
Odpowiedź od National Windscreens - York
We're happy to hear that we provided quick service and a great job despite the weather challenges. Thank you for your positive feedback!
Replaced with a non Volvo windscreen of…
Replaced with a non Volvo windscreen of inferior quality. I can now see the electric wires in the heated windscreen on a sunny day as they aren't aligned in uniform.
Didn't fit the wipers we paid for but did refund promptly when raised
20 lutego 2026
Odpowiedź od National Windscreens - York
We appreciate your feedback and regret that the windscreen replacement and wiper fit did not meet expectations. We're sorry the wire alignment is visible. We'll review this to improve our service.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.