The customer service was nice and the time to complete the task on my vehicle was perfect. Just took 1 star off because my car was dirty from inside. The bottom plastic panels inside the door on the b... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great customer service and understanding staff as I was running late for my appointment. They completed the work as quickly as they could and the inside of the car was clear of any glass.
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Despite the fact that my dashcam stopped working after my windscreen was replaced, I would still rate their service highly. The job was completed much quicker than I expected, and they did an excellen... Zobacz więcej
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Excellent, finished the replacement of my windscreen a couple of hours quicker than expected. Car was handed back in the same state I took it in.
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Informacje dotyczące firmy
- Naprawa samochodu
- również w kategorii:
- Szyby samochodowe
- Warsztat samochodowy
O National Windscreens - Watford
Napisane przez firmę
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Dane kontaktowe
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, Zjednoczone Królestwo
- 01923-375-113
4,3
Doskonała
807 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great company made it very easier and…
Great company made it very easier and super clean and tidy
30 marca 2026
Odpowiedź od National Windscreens - Watford
We appreciate your positive feedback! We are so happy to learn that our company made it easier for you and was super clean and tidy.
Professionally completed works
Professionally completed works. Staff knowledgeable and respectful.
Completed within stated timeframe
27 marca 2026
Odpowiedź od National Windscreens - Watford
We're happy to hear the works were professionally completed. It's great to know you found our staff knowledgeable and respectful and that the work was on time.
Asked for OEM screen and this was…
Asked for OEM screen and this was fitted professionally.
Unfortunately the fitted camera was not refitted correctly. The new sticky pad was insufficient and the camera fell off the screen so now I have to visit BMW.
31 marca 2026
Odpowiedź od National Windscreens - Watford
We appreciate your feedback. We're sorry the camera wasn't refitted correctly and caused an issue with your BMW. We'll review our fitting process to prevent this in the future.
Odpowiedź od National Windscreens - Watford
We appreciate you sharing that our service was quick, efficient, and friendly! We are so happy you had a great experience with us.
Kept me informed and explained why the…
Kept me informed and explained why the windscreen takes a long time to calibrate
25 marca 2026
Odpowiedź od National Windscreens - Watford
We're glad you were informed about the calibration. We appreciate you taking the time to share your positive experience with us!
I very much liked the fact that you…
I very much liked the fact that you were very obliging with the appointment and even rang before the day to say that if I arrived at 7.30am I would be attended to first. I was dissappointed in that the technician didn't clean the area around the camera behind the screen and I will forever see dust there. The worshop air must have been dusty. If I was really picky the windscreen was just off centre by a few millimetres, but this is not on a valuable classic so I am not going to be fussed about this .
27 marca 2026
Odpowiedź od National Windscreens - Watford
We appreciate you highlighting our appointment flexibility. We regret the dust behind the screen and the slight misalignment; this isn't the standard we aim for. We'll review our processes to improve our attention to detail. Thank you for your feedback.
Odpowiedź od National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient and professional service…
Very efficient and professional service from first contact to completion. Had plenty of reminders about booked appointment. Would definitely recommend.
25 marca 2026
Odpowiedź od National Windscreens - Watford
We appreciate your positive feedback. We're happy to learn that you found our service efficient and professional from start to finish and that you received helpful reminders.
Good customer communication and a…
Good customer communication and a professional approach
20 marca 2026
Odpowiedź od National Windscreens - Watford
We appreciate you sharing that we have good customer communication and a professional approach! We are so happy you were pleased with us.
Quick service and extremely…
Quick service and extremely professional!!
Guys from the site was very polite and they help me to keep the car there overnight there because I didn't have how to pick it in the same day!
Thank you!
19 marca 2026
Odpowiedź od National Windscreens - Watford
We appreciate your positive feedback and are happy to hear that you experienced quick, professional service. We're also glad we could help you keep your car overnight.
Very good to deal with
Very good to deal with. Booking on the phone was easy and the technician who carried out the work was very good.
24 marca 2026
Odpowiedź od National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that booking on the phone was easy and the technician who carried out the work was very good.
Helpful polite staff
18 marca 2026
Odpowiedź od National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Odpowiedź od National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Odpowiedź od National Windscreens - Watford
We appreciate your positive feedback. We are so happy to learn that our staff were polite, friendly, prompt, and helpful to you.
3 visits and yet more damage to car
3 visits, 2 windscreens and damaged trim, The Watford branch are a laughing stock and never taking a car there again!
6 marca 2026
Odpowiedź od National Windscreens - Watford
We regret your experience and the damage to your car. We appreciate your feedback and will review what happened at the Watford branch.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Odpowiedź od National Windscreens - Watford
We're happy your experience was hassle-free with easy drop-off and pick-up. Thank you for your positive feedback!
Odpowiedź od National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Odpowiedź od National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Staff are approachable and polite
Staff are approachable and polite, very Proffesional. Keep up the good work, Hapoy to be their costumer.
11 marca 2026
Odpowiedź od National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that our approachable and polite staff provided a professional experience. We're glad you're our customer.
Great speedy service.
11 marca 2026
Odpowiedź od National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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