Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... Zobacz więcej
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Lokalizacja
Zmień lokalizację3 Rutherford Way, Thetford, IP24 1HA Thetford, Norfolk, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Always great service. Thetford branch Welcoming on arrival and text message when job is done
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The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
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Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... Zobacz więcej
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Informacje dotyczące firmy
- Naprawa samochodu
- również w kategorii:
- Szyby samochodowe
- Warsztat samochodowy
O National Windscreens - Thetford
Napisane przez firmę
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Dane kontaktowe
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, Zjednoczone Królestwo
- 01842-250-017
4,6
Doskonała
375 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Part missing from windscreen and was…
Part missing from windscreen and was told it had been ordered and would be contacted to have it fitted. Never received a call so chased after a week and spoke to local distribution centre who said they would order. They ordered wrong part didn’t find out until came to change. Now awaiting new part and been told purchasing department have to order it but no idea how long this will take therefore still waiting!
24 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
28 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficient and fast service
Very efficient and fast service. The guys were friendly and not intimidating like many garage situations. Excellent service
24 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service from start to finish
Excellent service from start to finish. The guys were very friendly, quick and professional and we were made to feel comfortable whilst waiting.
9 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Russell was extremely helpful and…
Russell was extremely helpful and knowledgeable - most importantly he was bang on with his timings and left no mess
22 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
21 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent swift windscreen chip repair…
Excellent swift windscreen chip repair on my Mercedes today in Suffolk UK by James at National Windscreens-TERRIFIC thanks!
23 sierpnia 2024
Opinia niezależna
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great job
Booked in within a couple of days, and completed in just over an hour. Very nice guy called Russell, friendly, polite, and did a great job.
12 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Russell was really quick and helpful
Russell was really quick and helpful! Screen was fixed perfectly
16 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent Service
Good staff. The booking staff were efficient and the fitting technician was fast and efficient,
9 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
A good job done
A good job done . No concerns about the work completed. Staff also took the time to explain what having my windscreen calibrated actually entailed.
10 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
Replacement window in under an hour... Top guy no complaints whatsoever
8 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good recovery from Seat-created issue
Due to Seat producing the same model with different specs (shortage of components) the wrong screen was supplied to Thetford branch but the man on site recognised the problem straightaway and organised an 'at home' fix which was completed very efficiently by two younger screen fitters.
7 sierpnia 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Was kept informed about my appointment…
Was kept informed about my appointment and was happy how quick and efficient the job was done
28 lipca 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen is good
Windscreen is good. But since the removal and fitting having such a noise from a fan from the vents as though something has been dropped in there or missing from the refit
26 lipca 2024
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Odpowiedź od National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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