Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... Zobacz więcej
Reakcja na opinię
I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... Zobacz więcej
Reakcja na opinię
Very impressed with the service! Fast and efficient and nice to have a comfortable room to sit if you need to wait. A coffee place nearby too which is really handy.
Reakcja na opinię
Informacje dotyczące firmy
- Naprawa samochodu
- również w kategorii:
- Szyby samochodowe
- Warsztat samochodowy
O National Windscreens - Reading
Napisane przez firmę
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Dane kontaktowe
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, Zjednoczone Królestwo
- 0118-336-0067
4,7
Doskonała
657 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Job done, quickly and by friendly people
Job done, good waiting room in Reading branch, fast wifi, so I could work in basic but comfortable surroundings. Good team on site, helpful and friendly. Would be 5 stars but, the booking lead time was long + 3weeks to get an appointment, the payment process did not work and I had to chase them to may the payment. They changed the time of my fitting from 9am to 12:00 noon and whilst they told me prior I had to rearrange my day. I booked for them to change the wiper blades but they did not order the stock so they could not change the blades (a refund was quick, a couple of days after my appointment)
13 lipca 2026
Odpowiedź od National Windscreens - Reading
Thank you for your feedback. We're pleased to hear you found our waiting room comfortable and our team helpful. We sincerely apologize for the extended booking lead time, the payment processing issues, the change in appointment time, and especially for the oversight with the wiper blades. We appreciate you bringing these points to our attention as we continuously strive to improve our service.
Great service
Great service! Came out when they said they would. You can't even tell anything had happened to the car. Looks great! Thank you
16 lipca 2026
Odpowiedź od National Windscreens - Reading
We're so pleased to hear you received great service and that we came out when we said we would. It's wonderful that you can't even tell anything happened to your car!
Odpowiedź od National Windscreens - Reading
We're so pleased to hear that you found our booking process easy and our service reliable and professional. Thank you for your wonderful feedback!
15 july Great guy, did the job perfectly!
Great guy, arrived on time. Phoned in advance. Did a great job!
16 lipca 2026
Odpowiedź od National Windscreens - Reading
We're so pleased to hear that our team arrived on time, called in advance, and did a great job. Thank you for your wonderful feedback!
Great job done on awkward repair.
15 lipca 2026
Odpowiedź od National Windscreens - Reading
We are so pleased to hear that we were able to complete a great job on what sounds like a challenging repair. We truly appreciate your positive feedback!
Great!
Welcoming, and quick service!
I dropped the car off, went and met a friend at the shops a very short walk away.
Within 2.5 hours or less I had a text to say it was ready to collect
Great service
3 lipca 2026
Odpowiedź od National Windscreens - Reading
We're so pleased to hear you had such a positive experience with our quick and efficient service. It's wonderful to know that you found our location convenient and that we could get your vehicle ready so promptly.
The service was excellent
The service was excellent, and the repair was completed faster than anticipated. The only drawback is that car washing is not offered as part of the service.
20 kwietnia 2026
Odpowiedź od National Windscreens - Reading
We appreciate your feedback and are glad to hear the service was excellent and the repair was completed quickly. We understand your desire for car washing as part of the service.
They were quick and very friendly
They were quick and very friendly. Highly recommend the guys in the Reading depot. Only issue is that when booking in my car originally would have been better if the call centre realised that due to the type of car that I have they would never be able to replace the windscreen at home due to it needing to be calibrated.
2 lipca 2026
Odpowiedź od National Windscreens - Reading
We're glad to hear about your positive experience with the Reading depot team. We appreciate you bringing the booking issue to our attention and will review our process to ensure better guidance for specific vehicle requirements.
Great communication
Great communication. Friendly site.
Altho the kite mark seems to be in view of when driving as in right bottom side- but will get used to it!
26 czerwca 2026
Odpowiedź od National Windscreens - Reading
We're so glad to hear you found our site friendly and our communication great! We appreciate your feedback regarding the kite mark's placement and understand it might take some getting used to.
Did the job on time and no mess .Very…
Did the job on time and no mess .Very happy all round.Great service.
24 czerwca 2026
Odpowiedź od National Windscreens - Reading
We're so glad we could complete the job efficiently and neatly for you. We appreciate your kind words about our service!
Excellent job
Excellent job
The team are very friendly , very clear on explaining what was going to happen and what to expect and completed the job within a given time.
19 czerwca 2026
Odpowiedź od National Windscreens - Reading
We're so pleased you found our team friendly and clear in their explanations, and that the job was completed within the given timeframe. Thank you for your excellent feedback!
Professional and Friendly
Quick, polite, efficient, professional, skilled and friendly. What's more to like?
8 czerwca 2026
Odpowiedź od National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Odpowiedź od National Windscreens - Reading
We are so glad you enjoyed our service. Thank you for your kind words and positive feedback.
Odpowiedź od National Windscreens - Reading
We're so pleased you received excellent service. Thank you for your feedback.
Odpowiedź od National Windscreens - Reading
We're glad our service was professional, fast, and reliable. Thank you!
Disappointing
Wouldn’t use again.
The new windscreen doesn’t leak but the quality of the workmanship was poor. Ample glue left all around the windscreen and on the bonnet which I’ve since removed. The frit isn’t lined up with the vin plate very well, the main windscreen wiper was put back on out of alignment and smacked the scuttle plate on every swing. A dash fixture was broken (small) but nevertheless.
16 czerwca 2026
Odpowiedź od National Windscreens - Reading
We are truly sorry to hear about the issues with the windscreen installation, including the excess glue, misaligned frit, wiper problem, and broken dash fixture. We appreciate you bringing these concerns to our attention.
Bill
Friendly. Very helpful. And very efficient. I would use them again. And have you’d some of my friends already.
11 czerwca 2026
Odpowiedź od National Windscreens - Reading
We're so glad to hear you found our team friendly, helpful, and efficient! Thank you for recommending us.
Odpowiedź od National Windscreens - Reading
We're glad our staff was helpful. Thank you for your kind words.
Positive experience with the Reading…
Positive experience with the Reading branch with replacement glass. Robbie also booked in and repaired on second vehicle a few days later which was extremely helpful & appreciated.
8 czerwca 2026
Odpowiedź od National Windscreens - Reading
We appreciate your positive feedback! We're glad we could assist with both vehicles, providing helpful and appreciated service.
Odpowiedź od National Windscreens - Reading
We appreciate your kind words.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.