My camera falling off windscreen as soon as got up the road really annoying didnt put any new stickers on dissapointing . Can see where taken off old windscreen nothing sticky put back .
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Lokalizacja
Zmień lokalizację41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Was very good service staff were very professional, the waiting room had tea and coffee plenty of seats etc they were on time to my appointment windscreen all change very quickly and no mess left in t... Zobacz więcej
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I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... Zobacz więcej
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The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... Zobacz więcej
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Informacje dotyczące firmy
- Naprawa samochodu
- również w kategorii:
- Szyby samochodowe
- Warsztat samochodowy
O National Windscreens - Norwich
Napisane przez firmę
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Dane kontaktowe
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, Zjednoczone Królestwo
- 01603-905-130
4,7
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Did a good job but first time I…
Did a good job but first time I attended the replacement screen was cracked so had to return at a later date. Job went well 2nd time
3 czerwca 2026
Odpowiedź od National Windscreens - Norwich
We appreciate your feedback and regret the initial inconvenience. We're glad the repair was successful on your second visit.
Disappointing Experience
The rubber seal was damaged when replacing my windscreen, I was told someone would be in touch and come to my house to replace it.
I have not heard from them!
30 maja 2026
Odpowiedź od National Windscreens - Norwich
We're sorry to hear about the issue with your windscreen seal and the lack of follow-up. We are looking into this immediately.
Windscreen fitting
My screen should have been fitted at home, but because of rain, I had to take my car to your depot, a 60 mile round trip, to get my windscreen fixed. Otherwise it would be a two week wait I was told by your operative. Perhaps you should carry waterproof covering, gazebo etc.
There was a stain on the drivers seat which I had to remove myself.
Otherwise a timely fit.
3 czerwca 2026
Odpowiedź od National Windscreens - Norwich
We appreciate you sharing your experience. We are sorry the rain prevented your home fitting and for the inconvenience of the long drive. We are also concerned about the stain on your seat. We are reviewing our procedures to prevent similar issues.
Very happy with my new windscreen…
Very happy with my new windscreen fitted by National windscreens. Very polite staff and was greeted upon arrival. Fixed Very quickly and left no mess afterwards. Coffee and seating was lovely in the waiting area.
30 maja 2026
Odpowiedź od National Windscreens - Norwich
We appreciate your positive feedback. We're happy to hear our staff was polite and that your windscreen was fixed quickly and cleanly. We're glad you enjoyed our waiting area.
Thanks it was super convenient and…
Thanks it was super convenient and quick service. Being able to get the appointment the same week was massive. Only downside was I was quoted £60 cheaper at one other place.
4 czerwca 2026
Odpowiedź od National Windscreens - Norwich
We're glad you found our service convenient and quick, and that we could accommodate you so promptly. We appreciate your feedback on pricing.
Beyond useless…
For the 3rd time using this company they messed up the windscreen replacement.
This time they didn’t align the wipers back to their home position leading to them colliding and snapping one off.
Didn’t answer the phone/ emails or their “live chatbot” for 3 days.
When they did they offered an appointment 8 days later to fix.
Can’t really drive a car without wipers when it’s been pissing down all week. So I’m now another £50 out of pocket to buy the wiper arm removal tool and a new set of wipers.
Joke of a company. Have written to insurance company and will refuse to let them bodge my car again if I need work.
Clowns
29 maja 2026
Odpowiedź od National Windscreens - Norwich
We are truly sorry to hear about the repeated issues with your windscreen replacement, especially the wiper misalignment and subsequent damage. We regret the difficulty you experienced reaching us and the inconvenience this caused. We are reviewing our processes to prevent such occurrences.
Was very pleased with the work carried…Highly recommend
Excellent work by staff who carried out in replacing my windscreen, staff were polite and friendly.
Would highly recommend.
29 maja 2026
Odpowiedź od National Windscreens - Norwich
We're so glad our team was polite and friendly during your windscreen replacement. We appreciate your high recommendation!
Good service
28 maja 2026
Odpowiedź od National Windscreens - Norwich
Thank you for your positive feedback!
The person/persons fitting my new…
The person/persons fitting my new windscreen were quick, professional and tidy I would recommend this place to anybody
26 maja 2026
Odpowiedź od National Windscreens - Norwich
We're so glad our team was quick, professional, and tidy. Thank you for your recommendation!
Super efficient and professional. They go the "extra mile".
The Operative welcomed me on the day, communicated clearly, delivered the work within the deadline he set - very efficient and professional service.
Additionally, he left the inside of my car in showroom condition after replacing the windscreen.
29 maja 2026
Odpowiedź od National Windscreens - Norwich
We appreciate your positive feedback. We're glad to hear our team provided clear communication and efficient, professional service, leaving your car in showroom condition after the windscreen replacement.
A great welcome from the fitter
A great welcome from the fitter and the screen was replaced in around 45 minutes.
(But the booking system told me to allow 4 hours for the process. It is fortunate, therefore, that I didn't arrange for someone to pick me up to avoid the wait.)
25 maja 2026
Odpowiedź od National Windscreens - Norwich
We're happy to hear you had a great experience with our fitter and the quick screen replacement. We appreciate you highlighting the booking system's estimated time; we are always working to improve accuracy.
Highly recommended service
Excellent, efficient service. Very good, clear communication. Friendly, helpful staff (reception, technician/fitter). Professional workmanship. My car was left clean and tidy.
Stuart Petrie (fitter) delivered a great service.
20 maja 2026
Odpowiedź od National Windscreens - Norwich
We appreciate your positive feedback. We're glad our team provided excellent service and clear communication. We're happy your car was left clean and tidy.
Done a great job and very friendly
Done a great job and very friendly. Communication was excellent throughout
28 maja 2026
Odpowiedź od National Windscreens - Norwich
We're so pleased our team did a great job and was friendly. Excellent communication is important to us.
Very helpful and had the job done…
Very helpful and had the job done within the time advised.
We had our toddler with us, and they were very accommodating and advised as soon as it was finished.
The car was also very clean and hoovered the front footwells.
We passed the time using the carvery down the road (they have a soft play) and also the bowling alley next door.
19 maja 2026
Odpowiedź od National Windscreens - Norwich
We're so glad we could assist you promptly and accommodate your family. It's wonderful to know you appreciated the clean car and found nearby activities enjoyable. We value your kind feedback!
Simple process
Simple process - organised through the insurance. Got a text to say when it was booked in for. Work done on the day, and got a text to say it had been done so I knew when to return - They even hoovered my footwells and topped up the washer fluid!
19 maja 2026
Odpowiedź od National Windscreens - Norwich
We're pleased to hear the process was simple and that our communication kept you informed. We appreciate your kind words about the extra touches we provided.
Odpowiedź od National Windscreens - Norwich
We are so pleased everything went to plan. Thank you!
Odpowiedź od National Windscreens - Norwich
We're so glad you had a great experience!
Odpowiedź od National Windscreens - Norwich
We're so pleased you experienced friendly, quick service without any hassle. We appreciate your feedback!
Dan ( I believe he was called) came out…
Dan ( I believe he was called) came out to replace my windscreen. Kept me informed on his arrival time, very polite, got the job done quickly and efficiently, even in this extremely hot weather.
Great service all round.
25 maja 2026
Opinia niezależna
Odpowiedź od National Windscreens - Norwich
We appreciate your positive feedback. We're happy to hear our technician kept you informed and was polite. We're glad the job was done quickly and efficiently, even in hot weather.
Cancelled on me twice ,but great job…
Cancelled on me twice ,but great job when finally completed
15 marca 2026
Odpowiedź od National Windscreens - Norwich
We regret the cancellations. We're glad the final result was great.
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