My camera falling off windscreen as soon as got up the road really annoying didnt put any new stickers on dissapointing . Can see where taken off old windscreen nothing sticky put back .
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Lokalizacja
Zmień lokalizację41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... Zobacz więcej
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The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... Zobacz więcej
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Really easy booking process, was seen ahead of the appointment time and the job was finished in half the quoted time, all done with a smile on the teams faces.
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Informacje dotyczące firmy
- Naprawa samochodu
- również w kategorii:
- Szyby samochodowe
- Warsztat samochodowy
O National Windscreens - Norwich
Napisane przez firmę
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Dane kontaktowe
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, Zjednoczone Królestwo
- 01603-905-130
4,7
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The repair was seamless
3 września 2026
Odpowiedź od National Windscreens - Norwich
We are so pleased to hear that your repair experience was seamless. We truly appreciate your positive feedback and kind words!
Easy to arrange and they contacted me…
Easy to arrange and they contacted me when finished and ready to collect
3 września 2026
Odpowiedź od National Windscreens - Norwich
We're so pleased to hear that arranging your service was easy and that we contacted you promptly when it was ready for collection. Thank you for your wonderful feedback!
Good communication and service levels…
Good communication and service levels very good
27 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We are so pleased to hear that you experienced good communication and very good service levels. Thank you for your wonderful feedback!
Completed on time with great care and…
Completed on time with great care and attention
Very pleased with finish as you wouldn't believe it had a new screen fitted
29 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We're so pleased to hear that the work was completed on time with great care and attention. It's wonderful that you're very pleased with the finish and that it looks like a new screen was never fitted!
The engineer arrived on time was…
The engineer arrived on time was friendly and did the job very well. The booking was very easy. Just phoned and they booked the appointment
25 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We're so pleased to hear that your booking was easy and that our engineer arrived on time. It's wonderful to know they were friendly and did the job very well!
Odpowiedź od National Windscreens - Norwich
We're so pleased to hear that you experienced great communication and found our service to be professional and efficient. Thank you for your wonderful feedback!
Quick to come out and repair
Quick to come out and repair. The person who done it was nice and polite
21 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We're so pleased to hear that we were quick to come out and repair, and that the person who completed the work was nice and polite. Thank you for your wonderful feedback!
Polite staff
Polite staff
Coffee and water available and pleasant waiting area
An electric fan would be very beneficial as extremely hot in the waiting room
14 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We appreciate your kind words about our staff and waiting area. We understand your concern about the heat and will certainly consider adding an electric fan for everyone's comfort.
A good job on fitting new windscreen to…
A good job on fitting new windscreen to my Ford Kuga
14 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We're so pleased to hear that we did a good job fitting the new windscreen to your Ford Kuga. Thank you for your wonderful feedback!
Fast service
Fast service, took 45 minutes to fit new screen and reset driving sensors in my golf mk7.
19 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We're happy to hear our service was fast and efficient for your Golf Mk7. We appreciate your positive feedback!
I received a polite reception and…
I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the time talking to another customer. The job was done pretty quickly and the car was returned with a decent new screen and no signs of the work done otherwise.
13 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We're delighted to hear that you experienced a polite reception and that our team was quick to begin the replacement. It's great that you found our waiting room comfortable and the job was completed efficiently.
Odpowiedź od National Windscreens - Norwich
We are so pleased to hear that you found our team to be very friendly and that we did a good job. We truly appreciate your positive feedback!
Replaced the windscreen but left lots…
Replaced the windscreen but left lots of broken pieces of glass all over the driveway which for obvious reasons isn’t great especially as we have 2 vehicles and a dog that regularly go over the drive.
17 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We sincerely apologize for the inconvenience and concern caused by the broken glass left on your driveway after the windscreen replacement. We understand this is especially problematic with vehicles and a dog. We are truly sorry for this oversight.
Kept waiting for nearly 2 hours before…
Kept waiting for nearly 2 hours before starting. My real problem was the scuttle panel not fitting The manager really tried to sort the problem and came out to my house . I may be wrong but Aviva wouldn’t pay for an original windscreen (my car is only 3 months old) and chose a cheap Chinese copy. Most disappointed with Aviva expected better
4 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We sincerely apologize for the nearly two-hour wait and the issue with the scuttle panel not fitting correctly. We understand your disappointment regarding the windscreen choice, especially for a new car. We appreciate the manager's efforts to resolve the problem and will review this matter internally.
Great service and nice people
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellation and would I like to arrive earlier, which was handy for me. Fitting took a lot less time than originally advised and was completed in an hour.
15 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We're so pleased to hear your new screen was fitted without any issues and that our depot staff were polite and pleasant. It's great that we could accommodate an earlier appointment for you, and that the fitting was completed quickly. Thank you for your positive feedback!
I had to do a 40 mile round trip to…
I had to do a 40 mile round trip to take my car into your w/ shop
18 mths ago you replaced windscreen in the same car on my driveway and did the necessary computer set up re sensors on my premises
Other companies can still do it at your home so unfortunately I would choose them in future
Apart from that work you carried out was ok
4 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We appreciate your feedback and regret the inconvenience of traveling to our workshop. We understand your frustration, especially given your previous positive experience with our mobile service. We're glad the work carried out was satisfactory and will review our service options.
Team prioritised my call as we were on…
Team prioritised my call as we were on holiday and fixed as early as they could. Repair all good with one two exceptions.
1st. There is still small amount of broken glass trapped in car boot door. Hoover did not get these out. There is a glue spray that can be used to trap these and stop them moving around. Unfortunately fitter does not carry such glue on van. It would be helpful if this could have been fixed as part of the repair. This would save me having to take it all apart again.
7 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
Thank you for your feedback. We're glad to hear our team prioritized your call and addressed the repair efficiently, especially while you were on holiday. We sincerely apologize for the remaining glass fragments in the car boot door and the inconvenience this has caused. We will review our procedures to ensure our technicians are better equipped for such situations in the future.
Very smooth transaction
Very smooth transaction, polite, punctual and great workmanship
7 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We're so pleased you experienced a very smooth transaction and found our team polite and punctual. It's wonderful to hear about the great workmanship. Thank you for your wonderful feedback!
Always had fantastic service and always…
Always had fantastic service and always do a great job.
7 sierpnia 2026
Odpowiedź od National Windscreens - Norwich
We're so pleased to hear that you've always received fantastic service and that we consistently do a great job. Thank you for your wonderful feedback!
Odpowiedź od National Windscreens - Norwich
We're so pleased you experienced polite, prompt, and immediate service from our engineer. Thank you for your wonderful feedback!
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