National Windscreens - Luton Recenzje 

190
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Wynik TrustScore: 4.5 na 5

4,4

15b Cosgrove Way, LU1 1XL Luton, GB

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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... Zobacz więcej

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Oceniono na 5 z 5

Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

On the morning of my windscreen being replaced it was raining quite heavy and I had no cover outside my house. I was called by the engineer and asked to attend the local site for the works to be ca... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

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O National Windscreens - Luton

Napisane przez firmę

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Dane kontaktowe

  • 15b Cosgrove Way, LU1 1XL, Luton, Zjednoczone Królestwo

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

190 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(190)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 21 833

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Received a professional service

Arrived within the time frame stated. Very nice polite chap, received a professional friendly service.

8 stycznia 2026
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We're happy to hear that you received prompt service and found our team member to be both professional and friendly. Thank you for your positive feedback!

Oceniono na 5 z 5

Outstanding Support and Efficiency

I had a very positive experience. Both technicians I dealt with were very polite, honest and professional throughout. When I explained that I had no other means of transport, they went out of their way to complete my windscreen replacement within an hour. I genuinely appreciated their understanding and efficiency. The free coffee, washroom facilities, and Wi-Fi were an added bonus. Great customer service from start to finish. Highly recommended!

6 stycznia 2026
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We're happy to hear that you had a positive experience! We appreciate your recognition of our team's politeness, honesty, and professionalism. We're glad our efficiency and consideration for your transportation needs made a difference. Thank you for your recommendation!

Oceniono na 1 z 5

What a nightmare company

What a nightmare company! Put a new windscreen in and have noticed today that the screen is leaking! They haven't put the wires in properly and the wiper blades don't even sit properly in the screen ! Have had to take it back today!

24 grudnia 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

Hi,

Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.

If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Oceniono na 4 z 5

Great response when there was slight error with reinstalling rear view mirror

Sam was prompt, professional and efficient. Sadly however my rear view mirror wasn't secured properly and i had to call to have it looked at.
A booking was confirmed immediately despite it being in the christmas period. Once again Sam was prompt and sorted it out perfectly. Mistakes will happen in life but a true test of character either personally or in business is how good you are at correcting them.
if it wasn't for this i'd have given you all a 5 out of 5 thank you

23 grudnia 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Oceniono na 5 z 5

Great service

Great service - managed to get an appointment within a few days, and did the car while I went for a walk. Couldn't be better!

24 grudnia 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We're happy to hear that you were able to get an appointment quickly and that the service was completed while you took a walk. Thank you for your positive feedback!

Oceniono na 2 z 5

Unprofessional

I do not recommend them. No professional setup.. When I dropped the car, they just took the key fob, they didn't enter into their system... They later broke the driver side Garnish trim on my car while changing windscreen.. I asked them to pay for it after checking price from Kia. THey said they are going to claim from their insurance and get back to me.. I do not recommend them at all.. Go to AutoGlass rather.

22 grudnia 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the initial key handling, the damage to your vehicle's trim, and the insurance process. We'll review our procedures to prevent similar situations. Thanks for your feedback.

Oceniono na 5 z 5

Excellent experience

Excellent experience. The car screen replacement was done professionally, and they also fitted my mirror at the same time. Fast, reliable, and great quality work.

28 listopada 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We're glad you enjoyed your experience. It's great to hear the car screen replacement was done professionally and that we could also fit your mirror. Thank you for the positive feedback on our fast, reliable, and quality work!

Oceniono na 3 z 5

Fast service but the new windscreen…

Fast service but the new windscreen hides the cars VIN display!

8 grudnia 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We appreciate your feedback and apologize that the new windscreen obscures the VIN. We'll review this issue.

Oceniono na 2 z 5

I had to have a windscreen replaced and…

I had to have a windscreen replaced and this was done under my car insurance. I left my car with them as i wad told it would take approx 4 hours. When i collected the car i was told all was completed and was given back my key. I then noticed some damaged had occured to the rear door and they then admitted this occured when a wheelie bin hit my car. This is now under investigation with the company and i now have to get it repaired. My own inurance company told me that i have to resolve this with national windscreens. I have no trust in them after this experience and highly recommend tha you stay with your vehicle whilst any work they do is being carried out.
Update
Having admitted to the damage National windscreens paid my repair shop directly for work required to fix. Thank you National windscreens

9 grudnia 2025
Opinia niezależna
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

Hi,

Thank you for taking the time to review your recent experience.

We’re sorry to hear you’re unhappy and that our service did not meet your expectations.



If you would like us to look into this, please contact us with your details, at:

CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email



Kind regards,

National Windscreens

Oceniono na 5 z 5
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We're glad you found our team members friendly, quick, and polite. Thank you for your positive feedback; we appreciate it.

Oceniono na 4 z 5

Really pleasant helpful staff

Really pleasant helpful staff. Difficult to actually find the workshop as it is not signposted in any way on the industrial estate.

26 listopada 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We're happy to hear that our staff were helpful. We appreciate your feedback and we'll look into improving the signage to make our workshop easier to find.

Oceniono na 5 z 5

Best

Fast and efficient

21 listopada 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

Thank you for your positive feedback!

Oceniono na 4 z 5

Poor initial communication but great service at branch

Initially, the communication from them was very poor - I had originally booked my replacement windscreen with them over two weeks prior to my appointment. Despite several requests for an update regarding the status of my order, none was received.
However, the staff at the branch, particularly Sam, were very helpful and welcoming.

19 listopada 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We appreciate your feedback and are happy the branch staff were helpful. We regret the initial communication issues you experienced and will review our processes to improve. Thank you for bringing this to our attention.

Oceniono na 5 z 5

Fast and helpful service

Great. Went in the morning before 9am, dropped my car off and even though there were 2 cars ahead of me, I got my car back before 1pm.
They also talked me through what I shouldn’t do to (I wanted to wash my car that same day but could not and had to wait 7 days or that could void warranty). If I wasn’t told this then I would have been in trouble because I never knew this piece of information. I was very grateful.

7 listopada 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We're glad you had a great experience and appreciate you sharing your feedback. We're happy to hear that our team was able to provide helpful information and get your car back to you promptly. Thank you!

Oceniono na 5 z 5

Great service.

Great service.

6 listopada 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Oceniono na 5 z 5

Very friendly professional guy

Very friendly professional guy, very efficient and worked through the rain bless him done a great job, very happy with it thank you

10 listopada 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We're very happy to hear that the work was completed efficiently, despite the weather. We appreciate your positive feedback and are glad you're pleased with the results.

Oceniono na 5 z 5

Excellent and efficient service that…

Excellent and efficient service that was absolutely hassle free

7 listopada 2025
Logo National Windscreens - Luton

Odpowiedź od National Windscreens - Luton

We appreciate your positive feedback! We are so glad to hear that our service was excellent, efficient, and absolutely hassle-free for you.

Doświadczenie Trustpilot

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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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