This was an amazing experience for me in terms of Customer Service. I’ve never had a chip in my windscreen so I was pretty anxious but I called them and they advised that I need a full windscreen replacement, which I paid for over the phone . Once they actually got to work on my car, they told me that because of the location of the chip, they could actually repair it (rather than replace the whole thing ) and refund me the cost. I really appreciated this as windscreen replacements are not cheap. My car has passed MOT since so the repair has held up.

They were interested in giving me a good Customer Service experience rather than just taking money and this is something that should be noted as I’ve definitely had situations where repairmen tried to take advantage of a young woman who doesn’t know too much about cars. This speaks highly to their integrity and I really highly appreciated this. They were also so friendly and nice. I would highly recommend this company.

The guy who done this job was very professional with good manners.

I made a booking in the week-end for Friday afternoon next week. On the booking day, someone called me in the morning telling me that they will come to replace my windscreen sometime in the afternoon. Around 5-6 pm, the driver called me and said that it isn’t possible to come and replace the windscreen because of the weather (it wasn’t even raining in my area) and it doesn’t have the replacement windscreen as it need mould. They had plenty of time to get the replacement windscreen since I booked almost 1 week before ! So, they had to rebook it for the next Friday. I wasn’t asked if I wanted sooner. Finally, someone did the replacement, but with the cheapest and lowest quality one. Appaling service and communication. I won’t recommend

Great service friendly people

Windscreen got replaced, but all the driver display panel settings were messed up. Did not pick up our call to seek support and finally had to go to Toyota dealership to get it sorted.

Great Staff and Amazing services. was done in 2 hours.

Nice team.
Happy with service.

You made it easy to get my car fixed kept me updated would highly recommend

An appointment was booked in 16th February 2026 for the installer to replace my windscreen through the insurance company. When the booking was made, I was informed that the technician will call on the day in the morning as to the arrival time. The appointment can be anytime between 9.00am-5.00am. They could not even tell whether it is AM or PM.
I received a call in the morning at 11.00am that the technician would arrive between 13.00-13.30 hours. Nobody came. Despite leaving several messages, the call was not returned. I then received another call at 15.00 hours that the technician will be coming at 16.30 hours. At 16.30 he called back to say that as it is drizzling, I will have to come to the workshop as he is not sure of another date. It took me one hour and thirty minutes to get there from my place as it was rush hour.
I was there until 7.30pm before the work was completed. I was home at 8.30pm
It is beyond belief, even though of advance technology, the cannot even organise the schedule if it is AM or PM and the weather forecast is also predictable.
I lost a day's wage because of this incompetence. National windscreen is a National Company and could be better organise.
Perhaps, they could learn from companies like Temu or Amazon or even deliveries company like Ocado as to their organisation. I am not surprised at the poor reviews at this very poor performance.
Do not use them.

A very helpful person fitted my new windscreen, who went through the process and answered anything i needed to know about the job. The car was fixed in just over an hour and was clean and tidy, the technician was very helpful person

The technician arrived at the agreed time, did a superb job, was very tidy, and cleared up residual glass. A good experience all round

I was very very happy with the service i received. I had to be back for work at 330pm and they fit me in earlier so yes I was very pleased. He was very handsome who done my car so.. .Bonus!!!! Thank you National Windscreen xxxx

The engineer gave me professional advice in handing my case. They actually point out that my level of damage is able to repair instead of replacing the whole wind screen. They also point out the expected outcome after the repair to help me to make correct decision.

Chip in the replacement windscreen after 6 weeks and not covered

Prompt professional service

Cant fault the actual work itself, however I was waiting in reception for quite sometime without a member of the team there at all. After waiting I had to make my way to the actual workshop to make my presence known who knows how long I would be waiting if I didn't do this. When speaking to the worker they were friendly enough. However when asked if I could get wipers fitted to my vehicle as well as repairing my windscreen another worker said try Halfords, I was under the impression the workers were quite busy or understaffed.

Customer service was excellent, the engineer who replaced our windscreen was very professional, friendly and polite, thank you. We had it done on a Sunday which was a bonus too.

After dropping the car I was told that the replacement glass was faulty and I had to drop the car at a later date. No one picks up the phone although my first impression was that the receptionist was very courteous but car got damaged with scratches and broken glass was left inside. I have made a complaint which is being looked at.