Great service. Had to take car in earlier than they indicated but that was no problem for them, did advise prior to date and time. Car ready when they said. Only issue I had was that screen was very s... Zobacz więcej
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Lokalizacja
Zmień lokalizację14 Mason Rd, CO1 1BX Colchester, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... Zobacz więcej
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I have no complaints about the new windscreen or the manner in which it was fitted. The fitting was carried out professionally and reasonably quickly. Staff were polite and helpful. Would have awarded... Zobacz więcej
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Happy with the works, but floor mats were full of dirt. Staff did not bother to clean 'dust it it before delivery & was disappointing
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Informacje dotyczące firmy
- Naprawa samochodu
- również w kategorii:
- Szyby samochodowe
- Warsztat samochodowy
O National Windscreens - Colchester
Napisane przez firmę
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Dane kontaktowe
14 Mason Rd, CO1 1BX, Colchester, Zjednoczone Królestwo
4,4
Doskonała
497 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
All as planned
I was kept informed of what was happening and when the work was going to be undertaken and all went to plan
14 lutego 2026
Odpowiedź od National Windscreens - Colchester
We appreciate you sharing your feedback. We're happy to hear that you were well-informed about the work being done and that everything proceeded according to plan.
Odpowiedź od National Windscreens - Colchester
We're glad the experience met your expectations, and we appreciate your feedback.
Odpowiedź od National Windscreens - Colchester
We're happy to hear that everything is ok and there are no leaks. Thank you for your feedback; we appreciate it a lot.
Windscreen replacement
I can only say that the experience was a good one , as I dropped our vehicle off, to have the windscreen replaced, they told me they would let me know when it was ready, and how long it should take.
10 lutego 2026
Odpowiedź od National Windscreens - Colchester
We're happy to hear that your experience was a good one. Thank you for letting us know that you were informed about the progress of your vehicle's windscreen replacement. We appreciate your positive feedback.
Thanks
The team are very kind and friendly, the appointment was easy to book and the whole process was completed smoothly. Thank you very much.
3 lutego 2026
Odpowiedź od National Windscreens - Colchester
We appreciate you taking the time to leave us a review. We're happy to hear that the team was kind and friendly, booking was easy, and the process was smooth!
It was a very fast service and the…
It was a very fast service and the workers are lovely
3 lutego 2026
Odpowiedź od National Windscreens - Colchester
We appreciate you sharing! We are so happy to hear that you received very fast service and found our workers lovely.
Windscreen replacement
I dropped off my car, the mechanic was polite and as promised he called when my car was ready. Windscreen replaced and car cleaned after the work done.
7 lutego 2026
Odpowiedź od National Windscreens - Colchester
We appreciate your positive feedback! We're happy to hear that the mechanic was polite and that you were pleased with the windscreen replacement and car cleaning.
Simple and easy to follow and the…top service
Simple and easy to follow and the service was quick and thorough, I was very pleased with the service provided.
30 stycznia 2026
Odpowiedź od National Windscreens - Colchester
We appreciate you taking the time to leave us a review. We're happy to hear that our service was simple, easy to follow, quick, and thorough for you.
Had to wait on site as I had no way of…
Had to wait on site as I had no way of travelling back while the windscreen was being replaced. Luckily the staff were very accommodating and did the job as quickly as possible.
3 lutego 2026
Odpowiedź od National Windscreens - Colchester
We appreciate you taking the time to share your experience. We're happy to hear that our staff was able to accommodate you and complete the replacement quickly while you waited.
Charlie was brilliant
12 stycznia 2026
Odpowiedź od National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Odpowiedź od National Windscreens - Colchester
We regret that our timing and interaction did not meet your expectations. We appreciate your feedback and will address these issues.
Professional service
Professional service. The technician coming in time,nice man.The proper job has been done quick and clean.
29 grudnia 2025
Odpowiedź od National Windscreens - Colchester
We appreciate your positive feedback! We're happy to hear that you received professional service from a technician who was punctual, courteous, quick, and clean.
Odpowiedź od National Windscreens - Colchester
We appreciate you sharing! We are so happy you were pleased with our quick, efficient, and friendly service. Thank you!
Job done very efficiently and exactly…
Job done very efficiently and exactly as expected
16 grudnia 2025
Odpowiedź od National Windscreens - Colchester
We're happy to hear that our work met your expectations with such efficiency. Thank you for your positive feedback; we appreciate it.
Turn up to the appointment during the…
Turn up to the appointment during the time and day you said. Instead of me having to waste 2 days sitting in waiting for you to arrive. Bad service.
8 grudnia 2025
Odpowiedź od National Windscreens - Colchester
We regret that we did not meet your expectations and that our service inconvenienced you. We appreciate your feedback and will review our scheduling to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Odpowiedź od National Windscreens - Colchester
Thank you for your positive feedback!
Odpowiedź od National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Odpowiedź od National Windscreens - Colchester
We appreciate you sharing. We are so happy you were pleased with our good, no-hassle service. Thank you!
Overall great experience
Easy booking system
Friendly staff
Quick service
Overall great experience
5 grudnia 2025
Odpowiedź od National Windscreens - Colchester
We appreciate your positive feedback! We're so glad to hear that you found our booking system easy to use, our staff friendly, and our service quick, resulting in a great overall experience.
Fitted on time
27 listopada 2025
Odpowiedź od National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.