Had heard mixed reviews about national windscreens, and the last time I needed a repair my insurers still used a well known national rival. I need not have worried the fitter came out said that my... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Asked to rearrange or go to nearest centre due to a few raindrops 2 hours before my allotted slot. Annoying due to various disabilities. Job was well done, but took nearly 2 hours, despite being told... Zobacz więcej
Reakcja na opinię
National Windscreens made an excellent job of replacing the broken windscreen for my Peugeot 208 GT. I had the screen fully restored within hours of dropping off the car and their service was professi... Zobacz więcej
Reakcja na opinię
While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Naprawa samochodu
- również w kategorii:
- Szyby samochodowe
- Warsztat samochodowy
O National Windscreens - Chelmsford
Napisane przez firmę
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Dane kontaktowe
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, Zjednoczone Królestwo
- 01245-830581
4,5
Doskonała
627 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service
Had heard mixed reviews about national windscreens, and the last time I needed a repair my insurers still used a well known national rival.
I need not have worried the fitter came out said that my windscreen wasn't repairable when polishing out had failed (a weird scuff.)
I made it known that it needed to be done inside 2 weeks due to MOT running out. A day later they had sourced a windscreen and in under a week had fitted it at my house. Friendly fitter and a job well done.
16 października 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
It was explained what would happen
It was explained what would happen, it was quick, and the staff were very friendly
7 października 2026
Odpowiedź od National Windscreens - Chelmsford
We're so pleased to hear that our team clearly communicated the process, worked efficiently, and provided a warm, welcoming experience. Thank you so much for taking the time to share your wonderful feedback with us!
Peugeot 208 GT Windscreen Success
National Windscreens made an excellent job of replacing the broken windscreen for my Peugeot 208 GT. I had the screen fully restored within hours of dropping off the car and their service was professional and efficient throughout.
8 października 2026
Odpowiedź od National Windscreens - Chelmsford
We are delighted to hear that you had such a great experience with your windscreen replacement! It is wonderful to know that the job was completed so quickly after dropping off your car, and that you found our service to be professional and efficient throughout the process. Thank you so much for sharing your feedback!
Staff were polite and professionals
Staff were polite and professionals. Smooth booking and overall process.
7 października 2026
Odpowiedź od National Windscreens - Chelmsford
We're so pleased to hear that our team was polite and professional, and that you enjoyed a smooth booking experience and overall process. Thank you for your wonderful feedback!
Very good workmanship
Very good workmanship. Staff professional and polite.job well done.would highly recommend them
26 września 2026
Odpowiedź od National Windscreens - Chelmsford
We're so pleased to hear that you experienced very good workmanship and found our staff professional and polite. It's wonderful to know the job was well done, and we truly appreciate your high recommendation!
Rearrange or bring into centre
Asked to rearrange or go to nearest centre due to a few raindrops 2 hours before my allotted slot. Annoying due to various disabilities. Job was well done, but took nearly 2 hours, despite being told upon arrival that it should be done in about an hour.
18 września 2026
Odpowiedź od National Windscreens - Chelmsford
We appreciate your feedback and regret any inconvenience caused by the rescheduling and extended service time. We are reviewing our procedures to prevent similar situations.
Odpowiedź od National Windscreens - Chelmsford
We are so happy you found our service great, polite, and quick! We appreciate your wonderful feedback.
Odpowiedź od National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Helpfull on providing convient date and…
Helpfull on providing convient date and time .Staff helpfull and friendly
19 sierpnia 2026
Odpowiedź od National Windscreens - Chelmsford
We're so pleased to hear that we were helpful in providing a convenient date and time, and that our staff were friendly. Thank you for your wonderful feedback!
The serve was amazing and the young man…
The serve was amazing and the young man who fitted the window screen so very helpful in fitting me in during the time I had available
5 września 2026
Odpowiedź od National Windscreens - Chelmsford
We're so pleased to hear that our service was amazing! It's wonderful that our team member was very helpful in fitting you in during your available time.
major let down
Booked a windscreen replacements with this company as my insurer has a contract with them. all booked 2 weeks in advance and this morning I got a call advising that due to rain I would have to bring teh car in to them in some God forsaken estate. Wish somebody told me they do not have canopies at all as after all yes this is England and yes it does rain eventually. were going to rebook me 3 weeks later so cancelled all and asked for refund on excess. Will go with Autoglass as they do have canopies and pay teh excess although double.
My frustration is not about weather but about the fact that National Windscreen did not advise they do not use canopies lie any other and that i may have to take the car in the middle of nowhere on the day
8 września 2026
Opinia niezależna
Odpowiedź od National Windscreens - Chelmsford
We are truly sorry to hear about the inconvenience you experienced with your windscreen replacement booking. We understand your frustration regarding the need to reschedule due to weather.
Great service on the day but 2 week…
Great service on the day but 2 week wait for a significant issue is too long a wait
25 sierpnia 2026
Odpowiedź od National Windscreens - Chelmsford
We're glad to hear you received great service on the day. We understand your frustration regarding the two-week wait for a significant issue. We appreciate your patience.
Very helpful and courteous.
25 sierpnia 2026
Odpowiedź od National Windscreens - Chelmsford
We're so pleased to hear that you found our team to be very helpful and courteous. We truly appreciate your kind words and positive feedback.
Odpowiedź od National Windscreens - Chelmsford
Thank you for your positive feedback!
The man that did my windscreen was very…
The man that did my windscreen was very helpful and did and excellent job
18 sierpnia 2026
Odpowiedź od National Windscreens - Chelmsford
We're so pleased to hear that our technician was very helpful and did an excellent job on your windscreen. Thank you for your wonderful feedback!
They were very good and nice staff
9 sierpnia 2026
Odpowiedź od National Windscreens - Chelmsford
We are so pleased to hear that you found our staff to be very good and nice. We truly appreciate your wonderful feedback!
Great customer service in the booking…
Great customer service in the booking process from Ricky and then same when job was done, I needed a quick fix due to car being sold and collected. Thanks guys you smashed it!! ( no pun intended!!)
18 sierpnia 2026
Odpowiedź od National Windscreens - Chelmsford
We're delighted to hear you received great customer service throughout the entire process, from booking to job completion. We're especially pleased we could provide a quick fix for your car. Thank you for your kind words!
Odpowiedź od National Windscreens - Chelmsford
We are so pleased to hear that you experienced fabulous service and found our staff to be very helpful. Thank you for your wonderful feedback!
Odpowiedź od National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good friendly customer service and did…
Good friendly customer service and did the job faster than expected!
10 sierpnia 2026
Odpowiedź od National Windscreens - Chelmsford
We're so pleased to hear that you received friendly customer service and that the job was completed faster than anticipated. Thank you for your wonderful feedback!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.