My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The hastle free process of dealing with the screen problem. Also the technition was very helpful after there was a problem while refitting the mirror assembly. Very profesional and informative. Als... Zobacz więcej
Reakcja na opinię
Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... Zobacz więcej
Reakcja na opinię
Have to say having been a long time user of Autoglass, my experience with you left a lot to be desired! Simply because Autogkass comes to your home …that I understand is a biggy to complete with, b... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Naprawa samochodu
- również w kategorii:
- Szyby samochodowe
- Warsztat samochodowy
O National Windscreens - Cardiff
Napisane przez firmę
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Dane kontaktowe
Unit M6, Capital Business Park, CF3 2PU, Cardiff, Zjednoczone Królestwo
- 029-2199-0216
4,6
Doskonała
715 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick and easy.
Fast, reliable, and great quality work. Booking was easy, the windscreen replacement was done sooner than expected, and the handover was nice and easy too. Very satisfied!
12 lutego 2026
Odpowiedź od National Windscreens - Cardiff
We appreciate your positive feedback! We're happy to hear that the booking process was easy, the replacement was completed ahead of schedule, and the handover was smooth. We're glad you're satisfied with our service.
A professional job carried out by…
A professional job carried out by competent engineers. Everything happened as they said it would
17 lutego 2026
Odpowiedź od National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy to hear that competent engineers completed a professional job and that everything happened as expected.
Excellent service
Arrived in alloted time frame with ETA confirmation. Friendly engineers .
17 lutego 2026
Odpowiedź od National Windscreens - Cardiff
We're happy to hear that our engineers were friendly and arrived on time. We appreciate you taking the time to leave us this great feedback.
Excellent customer service
Excellent customer service, excellent communication. Highly recommend this company to replace and callobrate windscreens
16 lutego 2026
Odpowiedź od National Windscreens - Cardiff
We're happy to hear that you had a positive experience with our customer service and communication. Thank you for recommending our windscreen replacement and calibration services!
Odpowiedź od National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our friendly, quick, and efficient service.
5 Star Service *****
The booking process was straightforward and communication throughout the process was great. The appointment was arranged around my work commitments and I did not have long to wait. The fitter contacted me early on the day and clearly explained the process, including where I was on his list and his anticipated time of arrival. Cannot compliment him enough on the service he provided and a job well done. Highly recommend to all.
10 lutego 2026
Odpowiedź od National Windscreens - Cardiff
We appreciate you sharing your experience. We're happy to hear that the booking process was straightforward and the communication was great. It's also great to know the appointment was arranged around your work commitments and that you were pleased with the service provided. Thank you for your recommendation.
Odpowiedź od National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy you received great service with a quick repair from our friendly and professional staff.
Odpowiedź od National Windscreens - Cardiff
We appreciate you sharing that you received great service and a polite operative! We are so happy you were pleased with us.
Odpowiedź od National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy to hear that the team was lovely and the process was quick and painless for you.
Very pleased with the job
Very pleased with the job, the technicians were very professional and helpful.
Well pleased thank you.
20 stycznia 2026
Odpowiedź od National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy to hear that the technicians' professionalism and helpfulness resulted in a job well done.
Odpowiedź od National Windscreens - Cardiff
We appreciate the positive feedback! We're so happy to hear you found our staff very efficient, quick, and friendly.
Have to say having been a long time…
Have to say having been a long time user of Autoglass, my experience with you left a lot to be desired!
Simply because Autogkass comes to your home …that I understand is a biggy to complete with, but where your Cardiff depot is situated it’s a taxi journey 🤷🏼♂️at best which cost me £26 round trip 🫣
So I’m sorry it’s only because my insurance company deals with you 🤷🏼♂️
12 stycznia 2026
Odpowiedź od National Windscreens - Cardiff
We appreciate your feedback. We're sorry to hear that the location of our Cardiff depot resulted in additional travel expenses for you. We value your business and will consider your comments as we review our services.
Reasonably comfortable waiting room
Reasonably comfortable waiting room. Tea, coffee and wi fi provided. Replacement was done quickly with no fuss.
16 stycznia 2026
Odpowiedź od National Windscreens - Cardiff
We're happy to hear that you found our waiting room comfortable and appreciated the amenities. We're also glad the replacement process was quick and easy for you. Thank you for your positive feedback!
Really easy and great experience
Really easy and great experience. Technician very polite and kept updated to their arrival Nd work completed swiftly and to high standard. Highly recommend.
9 stycznia 2026
Odpowiedź od National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you had a great experience and that the technician was polite and efficient. Thank you for your recommendation!
Odpowiedź od National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our quick, easy, and very good service. Thank you!
No problems went in windscreen sorted
7 stycznia 2026
Odpowiedź od National Windscreens - Cardiff
We're happy to hear that your windscreen issue was resolved quickly! Thank you for your positive feedback; we appreciate it.
Excellent
Clean, clear, concise, excellent job, excellent comunication by the Windscreen fitters I used.
8 stycznia 2026
Odpowiedź od National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you found our service clean, clear, and concise, with excellent communication and an excellent job.
Very polite staff
Very polite staff, had a nice little room to wait in, with a little kitchen with tea/ coffee available. They did an outstanding job on my windscreen, have no complaints!
6 stycznia 2026
Odpowiedź od National Windscreens - Cardiff
We appreciate you sharing your positive experience. We're happy to hear you found our staff polite and that you were comfortable in our waiting area. It's great to know you were pleased with our work!
Odpowiedź od National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quickly replaced drivers side window
Quickly replaced drivers side window, very efficient.
18 grudnia 2025
Odpowiedź od National Windscreens - Cardiff
We're glad you were satisfied with our efficient service replacing your driver's side window. Thank you for your positive feedback!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.