At the end of last year's season, I purchased a pool with all the trimmings. This year, as I'm getting everything set up, I discovered there were a lot of town rules about how & where I could positio... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Order delivered and boxes were open on both ends- stuff spilling out of boxes. no packing slips showing parts included or instructions for installing and appears to be missing parts for top of fence.... Zobacz więcej
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I unfortunately had to return a pool cover that would not fit due to our pool deck configuration. I returned the cover to our local Namco pool retailer who did not have that cover stocked on location.... Zobacz więcej
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Purchased 4 different tables and 20 chairs from the enfield store, 2 days later it rained and the rust coming from from the furniture stained the new stamped concrete deck. I visited the store and spo... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Dane kontaktowe
30 Waterchase Dr, 06067, Rocky Hill, CT, Stany Zjednoczone
- 866-762-3094
- namcopool.com
3,2
Średnia
783 recenzji
Nie odpowiedziano na negatywne recenzje
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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Quick and easy to navigate and found…
Quick and easy to navigate and found exactly what we needed within minutes
15 lipca 2021
Odpowiedź od Namco Pools
Thank you Marianne! We're glad you had a pleasant experience with us. We hope to see you again soon!
I purchased through online sales and am VERY dissapointed
I purchased through online sales. I was NEVER told that I could purchase install through NAMCO. I was instead given names of private installers. I scheduled an install. The installer began and walked off the job. We had waited months for the installer, so now that he walked off the job and left us with a half-built pool, we cannot find anyone else to install the pool. We learned that if we had purchased install through NAMCO, they could help but they cannot help me. I now have a wrecked yard, half built pool, and ruined summer. I WILL NEVER REFER NAMCO TO ANYONE!
15 lipca 2021
Odpowiedź od Namco Pools
We're sorry for any inconvenience we have caused you. We hope to have the chance to make it up to you in the future. If you have any questions or concerns, please feel free to email us at customerservice@namcopool.com.
Odpowiedź od Namco Pools
We apologize for the delay. We looked further into this and it looks like it was delivered on 6/5. If you did not receive your order, we left you a voicemail, and give us a call when you can!
Namco Pools has been a pleasant…
Namco Pools has been a pleasant shopping experience for me.
9 lipca 2021
Odpowiedź od Namco Pools
Thank you Donna! We are so glad to hear that you had a great experience with us. We hope to see you again soon!
Odpowiedź od Namco Pools
Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon!
I bought a proline variable speed and…
I bought a proline variable speed and 2hp pool pump and I opened the box and the pump looks like someone dropped it the Mounting bracket is bent and the motor will only run on high speed low speed runs for about 10 seconds and then shuts off,I’ve tried calling and I left lots of messages and nobody calls me back all I want is a trade in or my money back
5 lipca 2021
Odpowiedź od Namco Pools
We're very sorry for the poor experience and any inconvenience we have caused you. We hope we can make this right for you and make it up to you in the future as well. Someone from customer service will contact you for a refund or exchange.
Odpowiedź od Namco Pools
Thank you Bill! We are so happy you had a great experience. We hope to see you again soon!
nice and reliable
5 lipca 2021
Opinia niezależna
Odpowiedź od Namco Pools
Thank you Sharon! We hope to see you again soon, and until then we are here if you need anything!
Pool cleaner
I’ve been using my Soto pool cleaner for 2 weeks now - it does a great job cleaning the entire pool including the vertical sides.
4 lipca 2021
Odpowiedź od Namco Pools
Thank you Charlie! We're so happy you are enjoying your pool cleaner. Enjoy your summer!
Everyone was so helpful and…
Everyone was so helpful and knowledgeable. Very family friendly. Highly recommend!!!
2 lipca 2021
Odpowiedź od Namco Pools
Thank you Rebecca! We're so glad you had a great experience with us. We hope to see you again soon!
Odpowiedź od Namco Pools
Thank you Scott! We are so glad Iris was able to help and make a great experience for you. We hope to see you again soon!
I just got a 15 by 30 oval pool from…
I just got a 15 by 30 oval pool from Namco Pool very happy with it I'd recommend it to anyone and I would just like to say the manager at Namco Pool in Auburn Mass his name is Sean he is excellent very helpful he is a man of his word and always patient and always kind.
30 czerwca 2021
Opinia niezależna
Odpowiedź od Namco Pools
Thank you so much for your kind words, Salpi. We really appreciate you taking the time out to share your experience with us! Sean is truly a great member to have on our team and we are so happy he was able to make a great experience for you. We look forward to seeing you again in the future!
Excellent customer service
Excellent customer service. The manager & staff are both knowledgeable and friendly. Thank you again for the great service.
29 czerwca 2021
Odpowiedź od Namco Pools
Thank you John! We are so glad you had a great experience with our store. We hope to see you again soon! Until then, we are here if you need anything.
Odpowiedź od Namco Pools
Apologies for any inconvenience. We do offer free shipping on orders $199 and up!
I ordered
I ordered, I received on a holiday weekend! Loved it! Just in time, price was in my budget! Thank you, I appreciate your service.
27 czerwca 2021
Odpowiedź od Namco Pools
Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon!
Odpowiedź od Namco Pools
Thank you Luis! We hope to see you again soon!
still waiting to get my pool installed…
still waiting to get my pool installed that bought last year told me may do not buy anything
25 czerwca 2021
Opinia niezależna
Odpowiedź od Namco Pools
We're sorry for the poor experience. We would like for you to reach out to us regarding the issue. You can reach us at customerservice@namcopool.com.
Transaction was very easy
25 czerwca 2021
Odpowiedź od Namco Pools
Thank you Al! We hope to see you again soon!
I needed to order a solar cover
I needed to order a solar cover. My local store did not have the size i needed. Your web site did not have the size i needed , so i traded up and got one bigger than i needed. (20$ more), then was surprised that I was charged shipping fees. Items over 100$ should be free shipping.
24 czerwca 2021
Odpowiedź od Namco Pools
We're sorry we did not have the size you needed in stock. We hope to have everything you need in the future. Enjoy your summer!
Thank you Namco...
Thank you Namco...
We have and older Namco Pool and needed some replacement parts. We found what we needed at the Westbrook Store. Stephen and Greg went out of his way to find them for us.
Thank you again.
See you again soon.
Michael Dalton
Somersworth,NH
23 czerwca 2021
Opinia niezależna
Odpowiedź od Namco Pools
We're so glad to be able to help so that you can continue to enjoy your pool! We hope to see you again soon!
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