Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send som... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Pool has been in 4 years with out any problems until recently when the copper test stopped responding. I contacted Naked and got great advice to get it fixed. metals had fallen out of suspension in t... Zobacz więcej
Reakcja na opinię
We are loving our Naked pool system and how fresh it feels! And our water is crystal clear. Their support and phone app is fantastic, the little training videos are fun! I would highly recommend th... Zobacz więcej
Reakcja na opinię
Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most. Roxy answered questions I had... Zobacz więcej
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Informacje dotyczące firmy
O Naked Pools
Napisane przez firmę
Dive into luxury today and experience the future of swimming pool technology.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
The ultimate swimming experience
Napisane przez firmę
- Dive into luxury today and experience the future of swimming pool technology.
- Naked Pool water is equivalent if not better than most household tap water. No longer do you need high chemicals and chlorine in your backyard swimming pool. Have an easy to manage pool that saves you money, is better for the environment and leaves you feeling refreshed and rejuvenated after swimming.
- We're commited to our customers
- Naked Pools have an industry leading Complete Customer Care Plan to ensure your backyard oasis is everything it should be. Owning a pool for the first time can be overwhelming and our team are available to help guide and support you every step of the way. Once your system is installed, simply register your product via our Naked App and one of our team members will call you within the first two weeks to ensure you understand your new pool, our system and answer any other questions you may have. We'll even point you to our Freshwater Pool Specialists in your area if required. It's our company mission to have every Naked Pool owner having the best possible swimming experience in their backyard pool or swim spa.
Dane kontaktowe
10/48 City Link Drive, 4221, Carrara, Australia
- 1800 625 331
- sales@naked-pools.com
- naked-pools.com
4,8
Doskonała
660 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Naked Pools
Hi Stephanie,
Thanks so much for your review - we really appreciate it.
If you ever require assistance in the future, please let us know, we're always happy to help!
Kind regards,
The Naked Pools Team.
Odpowiedź od Naked Pools
Hi Justin,
Thanks for your review - it's very much appreciated and we are glad we could assist with your enquiry. Please let us know if you need us again, we're always happy to help.
Kind regards,
The Naked Pools Team.
Odpowiedź od Naked Pools
Hi Robbo,
Thanks for you review - we appreciate it very much.
If you ever need any assistance down the track please let us know.
Kind regards,
The Naked Pools Team.
Exceptional service
20 stycznia 2026
Odpowiedź od Naked Pools
Hi Andre,
Thank you for submitting your review - we very much appreciate it. If you require any assistance in the future please let us know, we're always happy to help!
Kind regards,
The naked Pools Team.
Fantastic, Great service thank you Naked pools and…
Great service thank you Naked pools and a big shout out to Tim great job.
21 stycznia 2026
Odpowiedź od Naked Pools
Hi David and Rachel,
Thanks so much for your review, we really appreciate it!
If you ever need assistance again please let us know, we're always happy to help.
Kind regards,
The Naked Pools Team.
Great help explaining
27 stycznia 2026
Odpowiedź od Naked Pools
Hi Amanda,
Thanks so much for your review, we really appreciate it.
If you ever need assistance in the future please let us know, we're always happy to help!
Kind regards,
The Naked Pools Team.
Excellent result!
Tim was prompt with replies even over the very the weekend and outside of hours 👌🏼
26 stycznia 2026
Odpowiedź od Naked Pools
Hi there,
Thanks so much for your feedback, we really appreciate it and are glad to hear we could help.
If you require assistance again in the future please let us know.
Kind regards,
The Naked Pools Team.
Odpowiedź od Naked Pools
Hi Murray,
Our sincere apologies we weren't available when you needed us over the Christmas break but hopefully everything is resolved now and you are enjoying your new Naked Pool.
Please rest assured we will always do our best to ensure you have the support you need so if you require assistance again down the track please don't hesitate to reach out.
Kind regards,
The Naked Pools Team.
Great post-installation service!
Great post-installation service! They called to make sure everything was working as expected, and went above and beyond to help with a specific issue I had.
20 stycznia 2026
Odpowiedź od Naked Pools
Hi Josh,
Thanks so much for your review - we really appreciate it.
If you ever need our assistance please let us know.
Kind regards,
The Naked Pools Team.
Amazing customer service and system
Amazing customer service, any questions I had were answered with excellent explanation. They followed up a few weeks later to ask if I had any issues and offered advice.
The system has out performed my expectations and everyone that’s been in the pool comments how amazing the water is. Couldn’t be happier with the service and system.
19 stycznia 2026
Odpowiedź od Naked Pools
Hi Matt,
Thank you so much for your wonderful review - we truly appreciate it and are so happy to hear of your experience with us and your pool so far.
If you ever need our assistance along the way please let us know, we're always happy to help.
Kind regards,
The Naked Pools Team.
Odpowiedź od Naked Pools
Hi Matthew,
Thanks so much for your review, we really appreciate it and are happy we could help. If your ever require assistance again in the future, please let us know.
Kind regards,
The Naked Pools Team.
I appreciated the call
I appreciated the call, am loving my pool & have had no issues but would like a better understanding on how to monitor it myself between my bi monthly pool man visits.
Thank you, I’ve been recommending Naked pools to my friends.
23 stycznia 2026
Odpowiedź od Naked Pools
Hi Jamila,
Thanks for your review, we really appreciate it.
Our app and website have lots of information and short videos that will help you learn everything you need to know about your new Naked Pool, including how to take care of it. If you need extra assistance, we're always here to offer our support so please reach out.
Kind regards,
The Naked Pools Team.
Fantastic customer service & Product
Fantastic customer service, and of course a fantastic product. This is my second naked pool. My new place had a Salt mineral pool and after a month of spending hours and dollars maintaining it I gave up and put a naked system in again, and I wouldn't have anything else. They are super easy to maintain beautiful to swim in, water is always crystal clear. I can't understand why everyone doesn't have one as I can't think of a single negative. Not to mention the money I have saved on Chemicals!!
23 stycznia 2026
Odpowiedź od Naked Pools
Hi Aaron,
Thank you so much for your wonderful review and also your long time support of the Naked system. We are so happy to hear of your experience and that you loved your first Naked Pool so much that you converted your new one too. Thank you!
Warmest regards,
The Naked Pools Team.
Instant response to my query
Instant response to my query. Fixed quickly by excellent service people. All done under warranty. Fantastic
21 stycznia 2026
Odpowiedź od Naked Pools
Hi Robert,
Thanks so much for your review, we really appreciate it and are happy we could fix your issue quickly.
If you ever require assistance again in the future please let us know.
Kind regards,
The Naked Pools Team.
It was great to get a call from Roxy today she was very informative and helpful.
Great to get a call from Naked Pools today to check in with our new system, remind me about the support that is available and a follow-up email with some handy tips.
21 stycznia 2026
Odpowiedź od Naked Pools
Hi Leylan,
Thanks so much for your review - we really appreciate it and are happy to hear our Customer Care Plan call was of value to you.
If you ever need assistance along the way please reach out - we're always happy to help!
Kind regards,
The Naked Pools Team.
Odpowiedź od Naked Pools
Hi Simon,
Glad we could help! Thanks for taking the time to post your review, we really appreciate it.
Kind regards,
The Naked Pools Team.
The system is not functioning to it's…
The system is not functioning to it's best capabilities due to a lack of handover from the pool builder. Did not receive the handover kit from the pool builder. This was mentioned during a recent phone call from Naked Pools, but was told that there's not much you can do about it. Really only need the copper test strips to be able to input the levels to the system.
14 stycznia 2026
Odpowiedź od Naked Pools
Hello,
Thank you for your feedback. We’re sorry to hear that the handover process with your pool builder wasn’t completed properly at the time of installation — unfortunately this can impact how confidently a system is operated early on. While the handover kit is normally supplied by the pool builder, we do appreciate how frustrating it is not to have received it from them.
We’re always happy to assist where we can so please feel free to contact our support team directly and we’ll help get you set up correctly.
Kind regards,
The Naked Pools Team.
Outstanding in all aspects
Outstanding in all aspects. Beautiful clear, tasteless water from day one.
I'm absolutely wrap. Thankyou team.
20 stycznia 2026
Opinia niezależna
Odpowiedź od Naked Pools
Hi Michael,
Thanks so much for your review - we really appreciate it and are happy to hear you are having such a great experience with your Naked Pool!
If you ever require assistance along the way please let us know.
Kind regards,
The Naked Pools Team.
They are always there to help and…
They are always there to help and trouble shoot . They do the best to solve any and all problems no matter how complex or how long it takes . Very thankful for having them to help me whenever needed
1 grudnia 2025
Opinia niezależna
Odpowiedź od Naked Pools
Hi Cassandra,
Thanks so much for your review, it's really appreciated! We're always happy to help so reach out whenever you need us.
Kind regards,
The Naked Pools Team.
Amazing customer service
Even when naked pools were shut over Christmas, they responded to my email and were able to send out the products I needed ASAP and without charge. I have had only positive interactions with the staff at Naked Pools both times I've required assistance.
15 stycznia 2026
Odpowiedź od Naked Pools
Hi Mitchell,
Thanks so much for your review - we really appreciate it and are always happy to help anytime!
Kind regards,
The Naked Pools Team.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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