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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had our hot tub installed by Ash & his team, great service, everything explained well, friendly & polite. We were relieved to see them take our Blue Whale Spa away that has brought us nothing but t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Just had my first service & thorough clean by Ash from the MySpa team. Ash arrived early, after travelling a fair distance & worked really hard. He also demonstrated exceptional service from star... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Copied from the MySpa website Important Announcement We regret to inform you that MySpa UK Ltd has made the difficult decision to cease trading and enter liquidation due to ongoing ma... Zobacz więcej

Oceniono na 1 z 5

Placed my order in September after being told we have it in stock and estimated delivery will be in the first weeks of October. Then the excuses started we have delivery issues, high orders an... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z wannami z hydromasażem
  2. Naprawa wanien z hydromasażem

Napisane przez firmę

The UK's number one destination for hot tubs, pools and swim spas. We are the UK's Hot Tub Retailer of the Year 2022, with showrooms in Leicester, Derby and Macclesfield, delivering high quality hot tubs and swim spas, as well services, repairs and aftercare throughout the Midlands, North West and beyond. Finance Available. We are a WhatSpa Magazine accredited 'Professional Company' offering multiple Best Buy Award winning products. A family run business established in 2009, MySpa have grown to be one of the UK hot tub industries most established companies.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

379 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(379)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Kathy from MySpa

Kathy from MySpa, arrived on time and nothing was too much trouble including the two dogs! Kept at a social distance, and adhered to all the relevant COVID rules. Although we have had the Spa for 4 months, the wife wasn’t at home when it was installed so had lots of questions.
Kathy answered all questions and worked more or less non stop for 3 hours, excellent service and outstanding job.

8 marca 2021
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Odpowiedź od MySpa UK

We'll let Kathy know you were happy with her service, thank you for a lovely review!

Oceniono na 5 z 5

Amazing team, amazing service

Amazing team, amazing service!

Last Summer, 3 months into Lockdown V1, we were lucky enough to get delivery of our Hot Tub from Myspa.co.uk. From the moment we chose and ordered the right tub for us, we were treated like a valued client and nothing was too much trouble in adapting our order and arranging the crane, installation into the back of our home.

The team which installed it were friendly and professional and when we had a few teething problems with it the wouldn't leave until they were satisfied that it was corrected and working perfectly.

Since then, from ordering supplies, to having our quarterly clean we've been taken care in a perfect way and everyone has been absolutely brilliant.

From Jenni, John, Sarah and Maddy in the back office, arranging supplies and service bookings, to Sam, Dave and the lovely Cathy who does our amazing, deep clean and refresh every quarter - they make an amazing team and I know I'm in good hands for support and assistance.

Thank you all so very much!!

3 marca 2021
Opinia niezależna
Logo MySpa UK

Odpowiedź od MySpa UK

Thanks for that amazing review Stephen, we'll let the whole team know how happy you are with your service. We're always happy to help!

Oceniono na 5 z 5

Our 2nd New hot tub

This is our 2nd hot tub from MySpa and again the ordering process and delivery of the hot tub was on time. The installation went smoothly and the lads worked really hard to have us up and running as soon as possible.
I would definitely recommend MySpa to anyone looking for a new hot tub.

8 lutego 2021
Logo MySpa UK

Odpowiedź od MySpa UK

Glad to see you again, thanks for the review!

Oceniono na 5 z 5

Delighted with our new hot tub

Delighted with our new hot tub. Very friendly staff, especially Jess at the Macclesfield branch who was both knowledgeable and extremely helpful and guided us to the model that was most suitable for our needs and budget.
Kept up to date about regarding installation and site survey. Two lovely installers arrived who were professional, obviously very experienced and very pleasant. Lots of information given regarding the hot tub care and maintenance and I’m so glad that I wrote it all down as suggested!
Wouldn’t hesitate to recommend this company, sensibly priced hot tub with no pressure sales. Many thanks 🛁

26 stycznia 2021
Logo MySpa UK

Odpowiedź od MySpa UK

We're glad to be helpful, and give you as much information as you need about your hot tub!

Oceniono na 5 z 5

Good Service

Very quick delivery and helpful tutorial on how to operate the hot tub. Would recommend to anyone to use. Good service from ordering to installation.

26 stycznia 2021
Logo MySpa UK

Odpowiedź od MySpa UK

Glad you found the tutorial helpful, we hope you're enjoying your new hot tub!

Oceniono na 5 z 5

I totally love the support and care…

I totally love the support and care that I get from MySpa. My whole experience with everyone has been wonderful. My initial discussions and planning with Sarah through to everyone in assessment and installation has been exemplary. My questions or request for information have been answered straight away and today Cathy has been to do the water change and clean with her level of customer care being above and beyond! Everyone at MySpa seems to go the extra mile and I know that they pride themselves on customer care so I would award gold stars if I could! I absolutely love our hot tub and it has added so much to my life. Their care gives me continuing confidence that I will have years to come of great enjoyment. Thank you Cathy for today and congratulations to the whole team. A pleasure doing business with you.

18 stycznia 2021
Logo MySpa UK

Odpowiedź od MySpa UK

Thanks for the lovely and thoughtful review. Customer care is something we pride ourselves on, and knowing that your hot tub had added so much to your life brings a smile to us all.

Oceniono na 5 z 5

Brilliant customer service

Brilliant customer service, always helpful and friendly staff. Had the first 3 monthly tub clean on the maintenance plan and was very impressed with the thorough job done. Thank you MySpa

12 stycznia 2021
Logo MySpa UK

Odpowiedź od MySpa UK

Glad we can help!

Oceniono na 5 z 5

Great customer service.

Great customer service.. installation staff were great. Hot tub even better 😁

8 stycznia 2021
Logo MySpa UK

Odpowiedź od MySpa UK

Glad you're loving the hot tub, we'll let the installation team know about your review!

Oceniono na 5 z 5

MySpa purchase to 1st service

From first attending showroom to the first service including installation the staff have not only been knowledgeable but also most pleasant and attentive.
We are really looked after, today Kathy was on site undertaking the first service, it was great especially in these unprecedented circumstances.
Would certainly recommend MySpa to friends and family.

8 stycznia 2021
Logo MySpa UK

Odpowiedź od MySpa UK

Thank you for your lovely review! We're glad to be able to help in whatever way we can, despite the lockdown.

Oceniono na 5 z 5

Excellant

Fantastic choice and brilliant service from initial enquiry in Macclesfield showroom Jess, to Tom in Leicester to the installation team. Also organise a crane for the install.
Highly recommended

8 stycznia 2021
Oceniono na 5 z 5

10 out of 10 for Myspa UK

10 out of 10 for Myspa UK, Maddy, Amie and Sam the installer were very efficient and great guys to deal with, they bent over backwards to get me sorted for Christmas with only a few days notice.
Thank you team, highly recommended !!!

24 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

The Myspa team were really helpful

The Myspa team were really helpful. Installation was very good and the installers were very friendly and helpful despite the weather being awful during the delivery of the hot tub.
We are very pleased with the hot tub and the service from Myspa

12 grudnia 2020
Oceniono na 4 z 5

repair site visit

With lockdown restrictions, the MySpa team have implemented an easy but effective way of managing site visits. They approach the issue with a good protocol that ensures the work is carried out under very safe rules.
Add to that the knowledgeable, friendly, efficient engineer, Sam, and I was very pleased with the service to my hot tub. We had a pre-visit discussion to understand the possible issues that had caused the breakdown, and the engineer had all the potential spare parts needed.
1.5 hrs later, hot tub repaired, up and running.
The administration and office staff were equally polite and helpful in coordinating the visit.
Many thanks.

4 grudnia 2020

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