I didn’t expect to be put on subscription list and receiving 2nd shipment which honestly my Partner found no relief from it. Contacted company, Lorenzo replied was helpful with my returning HiRelief c... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a concern about a purchase i made that made me really worried & disappointed. I brought it to your customer service & that lady who assisted me made me understand clearly what happened & to top... Zobacz więcej
Reakcja na opinię
This pain relief cream is great! I do quite a bit of sports and I use it regularly on my shoulders. And I bought for my mom too, to use on her knees. And the support team is very helpful. I made a mis... Zobacz więcej
I have both my knees and hips replaced but I have still had issues with joint pain in my feet and shoulders. I have issues with taking pain meds and since I have started using Total Relief cream I fin... Zobacz więcej
Reakcja na opinię
3,7
Średnia
532 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Amazing Product
This amazing product is so very helpful for anyone with back pain. It has totally helped me get relief. I highly recommend it.
23 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Roseanne,
Thank you so much for your wonderful feedback and for taking the time to share your experience with MyHiRelief.
We’re truly happy to hear that the product has helped provide relief for your back pain and made a positive difference for you. Your recommendation and kind words mean a lot to our team.
Thank you again for your support and for trusting MyHiRelief.
Kind Regards,
Aga
MyHiRelief
I appreciate the time and…
I appreciate the time and professionalism that the staff at my HI relief took in making sure that my order was shipped in a timely manner
23 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Mark,
Thank you for taking the time to share your feedback with us.
We’re very glad to hear that you appreciated the professionalism and effort our team provided in helping ensure your order was shipped and properly handled. Delivering timely assistance and supportive communication to our customers remains very important to us.
We truly appreciate your acknowledgment of the service you received and thank you for giving MyHiRelief the opportunity to assist you.
Kind Regards,
Aga
MyHiRelief
After falling victim to a predatory website, they made it right.
After being bombarded with ads I got curious as to how much the cream cost, so I made the mistake of clicking the button. The way the site is set up I had to enter my personal information, name, address and credit card number in order to get any information. Then the site took over, chose the "bundle" they thought I should buy.
Feeling that it was more than I wanted to pay, I backed out, painstakingly deleting my personal information, and exited. The next day I got an email stating that my order was being shipped. They were able to retrieve all of my information including the credit card and shipped without my permission.
I immediately sent an email complaining about their business practices.
The next day I got a follow-up email apologizing for what had taken place, and completely refunding my money. They totally restored my faith in humanity. Their tactics left a lot to be desired but at least they made it right in the end.
21 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Kim,
Thank you for taking the time to share your experience and feedback. We understand how concerning and frustrating the checkout experience felt for you, and we appreciate you bringing those concerns to our attention.
We’re very glad to hear that our support team was able to respond promptly, address your concerns, and provide a resolution that helped restore your confidence. Although the order had already been shipped at the time the refund was processed, the order was still fully refunded. Should the package arrive, you may simply refuse delivery or contact our support team for return instructions and further assistance.
Your feedback is extremely valuable and helps us continue reviewing and improving the customer experience moving forward.
Thank you again for your understanding and for giving us the opportunity to make things right.
Best regards,
Aga
Hi Relief Team
My relief NO HELP FOR THIS PATIENT!
My relief, I’m truly sorry to say that your product could not help me. I understand understand it helped thousands of other people people in pain however, my pain could not be helped. I tried it and it did nothing for me. I am 90 years old. I have neuropathy in my feet. I tried to use it thinking it would help, but however, it did not. My doctor said there’s not much help for my type of illness being as old as I am saddens me! I have tried two jars with no results. I would like a refund. I will return the third jar as nothing did help. Please call me as I would like my refund. My number is 440-897-8416. My name is Mary Luca, thank you.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Mary,
Thank you for taking the time to share your experience with us. We truly understand how disappointing and discouraging it must feel after trying the product with hopes of finding relief for your neuropathy pain.
While many customers report positive experiences with Total Relief, we also recognize that results can vary greatly depending on individual health conditions, severity of symptoms, and personal response to topical products. We sincerely appreciate you giving the product a fair opportunity.
We would also like to confirm that our support team previously replied to your email on May 7, 2026, and your subscription has already been successfully canceled. No recent recurring charges or future subscription orders are active on your account.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.
Thank you again for your patience and for sharing your experience with us.
Best regards,
Hi Relief Team
Ordered on 5/9/2026
Ordered on 5/9/2026. It is 5/22/2026 and no delivery. All I get is that it is on its way.
The CEO contacted me and apologized for the delay. I was assured that the delivery would be made promptly. The delivery was made within 48 hours. The cream was used and the relief was swift.
21 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Troy,
Thank you for bringing your concerns to our attention. We completely understand how frustrating and disappointing it can feel when your order takes longer than expected to arrive, especially when tracking updates appear limited.
Shipping delays can occasionally occur due to fulfillment demand, carrier processing times, or delayed tracking scans while the package is in transit. We understand how discouraging this experience has been and sincerely appreciate your patience while waiting for your order.
We can't seem to locate your information in our system and need it to assist you further. Please contact our support team directly at support@myhirelief.com or aga@nw-project.com with your order details so I can further review your shipment status and provide the most current update available.
Best regards,
Aga
Hi Relief Team
I have been trying to get a refund from…
I have been trying to get a refund from your company. I received the contents damaged with everything just oozing out. I have sent emails and contact messages but nobody has acknowledged my messages. I want a refund of my money. You are so good to advertise your product as being great but don't acknowledge the customer's concern. I am Anita Damian. Please refund my money.
8 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Anita,
Thank you for bringing your concerns to our attention. We completely understand how disappointing and frustrating it must have been to receive your order in damaged condition.
After reviewing our records, we were unable to locate any prior refund or support request submitted under your name. We sincerely apologize if your previous messages did not successfully reach our team.
To help us properly review and assist with your concern, please contact our support team directly at support@myhirelief.com or aga@nw-project.com with your order details and, if possible, photos of the damaged items and packaging. Our team will be happy to further investigate and assist you accordingly.
Thank you again for bringing this matter to our attention.
Best regards,
Aga
Hi Relief Team
I placed an order ONCE....I did not…
I placed an order ONCE....I did not sign up for automatic furture orders. HOWEVER, I keep getting billed for the next month's order! I've tried emailing them to STOP/CANCEL these orders and the phone number they provide is a scam!!
22 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Val,
Thank you for bringing your concerns to our attention. We completely understand how upsetting and frustrating it can feel when recurring orders or charges continue after you believed you only placed a one-time purchase.
We would like to clarify that subscription options are selected during checkout to provide customers with discounted member pricing and refill convenience, which may automatically generate future orders. All orders are processed directly through our secure online system and require confirmation before submission. That said, we completely understand how subscription selections may sometimes be overlooked during checkout.
We also regret hearing about the difficulties you experienced attempting to contact support. Please know that our support channels are active, and we would appreciate the opportunity to review your account and assist you directly.
We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can further review your cancellation request and account concerns.
Best regards,
Aga
Hi Relief Team
Millie Lai
Millie Lai
May 21, 2026
I ordered 6 bottles on April 17/26 for $119.70 (with a price of $19.95/bottle only) & a free shipping. As I was about to check out, a message popped out for me to wait. And then offered a discount if I make another order for a lesser price. Thinking I can save for the newly offered price, I grabbed another 6 bottles but when I’m done clicking, I was surprised that the amount was so big $174.00 (with a higher price of $29.00/bottle). And the worst thing was I received an email that my subscription renews in 5 days. I never consented to any subscriptions. So, I immediately responded that I never made any subscription or if I did it, I requested for an immediate cancellation for I am insolvent. They did not reply regarding my cancellation but instead shipped the products worth $184.44 ( $30.74/bottle) and without my authorization and am greatly in debts. This constitute elder financial abuse and a violation of California’s Automatic Renewal Law dated October 17/24 and amended by Gov. Gavin Newsom & signed into law Assembly Bill # 2863 & CA continues to Tighten & Expand Automatic Renewal Law with New Restrictions taking effect July 1/25.
On the other hand, I waited for my doctor’s appointment to seek first his approval & advice if it’s good & friendly for my health conditions for anyway it is just a cream to apply on the skin and not orally taken, so I am thinking it is safe to relieve the pain for my both legs having a diabetic neuropathy with dark pigmentation, redness and swelling on both legs. He adviced me not to use for the reasons that there is an opened wound, skin redness, a stage 3b CKD, type 2 diabetes and liver scarring especially that the cream contains Arnica & magnesium. These ingredients can enter my bloodstream directly bypassing normal skin absorption barriers which elevates my risk of organ toxicity. Secondly, my diabetic skin issues are highly sensitive and some botanical creams can cause contact dermatitis, allergic reactions or infections. Thirdly, topical creams, generally thought to carry a lower risks, but less active drugs enters the bloodstream like magnesium and arnica ingredients that can build up to toxic levels when Kidneys are not functioning optimally. And lastly, for my liver scarring, if an ingredients are absorbed into the bloodstream, it can cause additional stress to an already scarred or impaired liver. With these medical contraindications and endangerment,since I am 77 years old and my Nephrologist has confirmed that my kidneys are shrunken below normal size, I have determined that using this topical cream poses unacceptable health risk for my ailing condition. So, I cannot and will not use this product. Shipping me medical products without physician’s approval or my informed consent is medically dangerous. These product are no longer in use, so I decided to return these unopened and sealed items and I requested for a full refund of $478.14 credited back to my original payment method.
I would like to humbly request for Aga, The Hi Relief Team to please help me in providing the right and official return address, and a Return Authorization Number (RA#) to ensure that the products sent will be received by them and to avoid further delays.
I’m hoping for Aga’s prompt response and kind assistance in returning the items, hence facilitate my full refund. Thanks Aga.
21 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Carmelita,
Thank you for taking the time to share your concerns and detailed experience. We completely understand how overwhelming and stressful this situation has been, especially considering your medical conditions and the financial concerns you described.
First and foremost, we appreciate you consulting directly with your physician regarding the product before use. Customer safety is extremely important, and we fully respect your decision not to use the product based on your doctor’s medical guidance and individual health circumstances.
We would also like to clarify that subscription options and promotional bundle selections are presented during checkout to provide discounted member pricing and future refill convenience. All orders are processed directly through our secure online system and require confirmation before submission. That said, we completely understand how the checkout experience, promotional offers, and subscription selections may sometimes create confusion or be unintentionally overlooked.
The lowest price for the 3+3 jars is part of a promotional bundle that requires customers to first place the 6-jar order for $174 to unlock the additional offer for Total Relief Cream at $119.70.
Once the purchase of the 6-jar bundle is completed, the discounted offer will appear during checkout as an optional recommendation.
Please note that this additional discounted price is only available after the initial 6-jar bundle has been selected.
We also understand your concerns regarding the pricing differences, shipment timing, and refund expectations. We appreciate that you kept the products unopened and sealed while seeking medical advice before proceeding further.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.
Thank you again for bringing your concerns to our attention and for explaining your situation respectfully and thoroughly.
Best regards,
Aga
Hi Relief Team
Untrustworthy company.
The product helps sore muscles topically after a tiring day but I would never buy anything from this company again. They advertise discounts but charge full price. Their return emails offer a refund but it never comes. They are so untrustworthy. I cancelled my order once being charged full price within half an hour of purchase. Their money back guarantee is bullocks. They keep all monies received with no intention of returns. Also no indication on jar where it’s made. Don’t touch them!
7 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Sue,
Thank you for taking the time to share your experience and feedback. We appreciate your acknowledgment that the product provided some topical comfort for sore muscles, though we understand your overall experience with billing and refund expectations left you disappointed.
We would like to clarify that final order totals may vary depending on the selected package, taxes, shipping selections, optional add-ons, or subscription-based discounted pricing presented during checkout prior to final confirmation. All orders are processed directly through our secure online system and require customer confirmation before submission.
Regarding refunds, once processed on our end, financial institutions and payment providers may still require additional business days for the funds to fully reflect in the customer’s account depending on their processing timelines. That said, we completely understand your frustration regarding the experience and communication surrounding the refund process.
We also appreciate your feedback regarding product labeling and transparency, as feedback like yours helps us continue reviewing ways to improve the customer experience moving forward.
We can't seem to locate your information in our system and need it to assist you further.
If your refund concern remains unresolved, please contact us directly at support@myhirelief.com or contact me directly at aga@nw-project.com so I can personally assist you.
Best regards,
Aga
Hi Relief Team
I am using my cream every night and…
I am using my cream every night and sometimes in the afternoon. There was a misunderstanding when I ordered the cream. When I saw the $ 188 price I panicked. There is no way I could pay that. I thought the special would be under $100. I have given a jar to a friend who is using the cream on her hands. I have had very severe back pain for over two years and wanted something to help with the pain. Thank you. Carol Miller
21 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Carol,
Thank you for taking the time to share your experience and feedback. We completely understand how concerning it can feel when the final order total is higher than expected, especially when you believed the promotional offer would remain under a certain amount.
We would like to clarify that final pricing may vary depending on the selected package, taxes, shipping selections, optional add-ons, or bundle structures chosen during checkout before final confirmation. That said, we understand how the pricing experience may have caused confusion and concern.
We also appreciate you continuing to use the cream consistently and sharing it with your friend as well. We understand how difficult and exhausting severe back pain can be, especially when dealing with it for such a long period of time, and we truly hope the product continues to provide support and comfort over time.
Thank you again for your honest feedback and for giving Total Relief a try.
Best regards,
Aga
Hi Relief Team
Gracious
EVEN though I, personally, did not get the relief I was looking for the company has been very gracious in helping me. I deeply appreciate their help and I am sure their product has, and will help a lot of people.
21 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Elaine,
Thank you so much for your thoughtful and gracious feedback. While we understand the product may not have provided the level of relief you were personally hoping for, we truly appreciate your kindness and understanding throughout your experience with us.
It means a great deal to our team to hear that you felt supported and assisted respectfully. We also sincerely appreciate your openness in recognizing that different individuals may experience different results with the product.
Thank you again for your support, understanding, and for taking the time to share your experience with HiRelief.
Best regards,
Aga
Hi Relief Team
HORRIBLE PLEASE DO NOT PURCHASE
HORRIBLE PLEASE DO NOT PURCHASE! I honestly cannot say how this cream works but I can tell you I ordered for well over $100, well over a week ago. They have not even shipped yet. Multiple inquiries to their customer service have been unanswered. There are many other great creams on the market -- PLEASE do not give this company your money!! At this point I've told them to cancel my order and give me a full refund. We shall see.....
14 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Nan,
Thank you for sharing your concerns and experience. We completely understand how frustrating and disappointing it can feel when an order has not yet shipped and you are unable to receive timely updates regarding your concerns.
Shipping and fulfillment delays can occasionally occur due to higher-than-normal order volume, fulfillment processing timelines, or carrier preparation delays. That said, we fully recognize how important communication and transparency are throughout the process, especially when customers are waiting for shipment confirmation or requesting cancellation assistance.
We also regret that your previous inquiries did not receive the level of responsiveness you expected. Please know that HiRelief is committed to assisting customers professionally and reviewing concerns as quickly as possible.
Our support team would still appreciate the opportunity to review your order status and refund request directly. Please contact us at support@myhirelief.com or aga@nw-project.com with your order information so I can personally assist you and provide the most current update available.
Best regards,
Aga
Hi Relief Team
HIRELIEF PROBLEM
TRIED TO CONTACT HIRELIEF PHONE CALL AFTER PHONE CALL TO NO AVAIL! THE LINE IS EITHER BUSY OR NO ANSWER. VERY FRUSTRATING. AFTER ORDERING THE KNEE MASSAGER, I WANT A REFUND BUT CANNOT GET AHOLD OF ANYONE TO TALK TO . DON'T KNOW WHERE TO SEND IT BACK TO OR ANY INFORMATION.
21 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Debbie,
Thank you for bringing your concerns to our attention. We completely understand how frustrating it can feel when you are trying to reach support regarding a refund request and are unable to connect successfully.
We sincerely regret the difficulty you experienced attempting to contact our team by phone. At times, higher-than-normal inquiry volume may impact response availability and wait times. That said, we understand how important timely communication is, especially when requesting return assistance.
We can't seem to locate your information in our system and need it to assist you further. Our support team would be happy to provide you with the proper return instructions and assist you with your refund request. Please contact us directly at support@myhirelief.com or directly to me at aga@nw-project.com. I will personally assist you on this.
We're ready to help as soon as we have that!
Best regards,
Aga
Hi Relief Team
I also was buying 2 jars get one free…
I also was buying 2 jars get one free for about $36 each and the total came out as $144. I cancelled. The company may have a decent product but tend to over charge.
17 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Joanna,
Thank you for sharing your feedback and concerns. We understand how frustrating it can feel when the final total during checkout does not align with your expectations from the promotional offer.
We would like to clarify that final order totals may vary depending on the package selected during checkout, applicable taxes, shipping selections, optional add-ons, or subscription-based discounted pricing presented prior to order confirmation. All orders are processed directly through our secure online system and require customer confirmation before submission.
That said, we completely understand your concern regarding the pricing experience and appreciate you bringing this feedback to our attention. We also appreciate your acknowledgment that the product itself may still have value despite your frustration with the checkout process.
Please provide your order number or any other details you have (like the email address used for the order). You can send this information directly to me at aga@nw-project.com. I will personally assist you on this.
We're ready to help as soon as we have that!
Best regards,
Aga
Hi Relief Team
meet expectations
they replied rapidly and filled my expectations. I wish they would advise us when they run out of stock. I am hoping to be able to confirm with them when they will have replenished
10 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Anne Marie,
Thank you so much for your thoughtful feedback and kind words. We’re very glad to hear that our team was able to respond quickly and meet your expectations.
We also truly appreciate your feedback regarding stock availability notifications. We understand how helpful clearer communication regarding inventory and replenishment timelines can be, and feedback like yours is valuable in helping us continue improving the customer experience.
Thank you again for your patience, support, and for taking the time to share your experience with HiRelief.
Best regards,
Aga
Hi Relief Team
Odpowiedź od MyHiRelief
Hi Jamila,
Thank you so much for your kind feedback and support. We’re very glad to hear that you had a positive experience with our team and that the response was both quick and helpful.
Providing prompt, respectful, and positive customer support is something we truly strive for, and we appreciate you taking the time to recognize it.
Thank you again for sharing your experience with HiRelief.
Best regards,
Aga
Hi Relief Team
I needed to cancel my next order
I needed to cancel my next order, which I did. But then I emailed to make sure it went through properly...the response was quick and friendly. I appreciate a company that takes care of their customers.
19 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Amanda,
Thank you so much for taking the time to share your experience and kind feedback. We’re very glad to hear that our team was able to respond quickly and provide friendly assistance while helping confirm your cancellation request.
Providing reliable and supportive customer care is something we truly strive for, and it means a lot to know you felt well taken care of throughout the process.
Thank you again for your support and for choosing HiRelief.
Best regards,
Aga
Hi Relief Team
After my previous review the company…
After my previous review the company has apologized and given me a full refund due to the misunderstanding.
Therefore please disregard my previous review and thank you for all your help in resolving my problem.
21 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Colleen,
Thank you for taking the time to update your review and share your resolution experience. We’re glad to hear that the matter was resolved and that a refund was provided following your previous concern.
We truly appreciate your willingness to revisit your feedback and acknowledge the outcome. Our team always aims to address issues fairly and ensure customers feel supported throughout the process.
Thank you again for your time, understanding, and for giving us the opportunity to resolve your concern.
Best regards,
Hi Relief Team
Respectful and prompt attention.
Prompt reply. Courteous and respectful to my request.
21 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi Gerry,
Thank you so much for your kind feedback and support. We’re very glad to hear that our team was able to provide prompt, courteous, and respectful assistance regarding your request.
Providing attentive and professional customer support is something we genuinely strive for, and it means a great deal to know your experience reflected that.
Thank you again for taking the time to share your experience with HiRelief.
Best regards,
Aga
Hi Relief Team
My order was received today
My order was received today. It took a while to get it but am hoping it will do as advertised. First application feels good.
20 maja 2026
Opinia niezależna
Odpowiedź od MyHiRelief
Hi L.R.,
Thank you for sharing your experience and feedback. We truly appreciate your patience regarding the delivery time and are glad to hear your order has finally arrived safely.
We’re also happy to hear that your first application left a positive impression, and we sincerely hope the product continues to provide the comfort and support you’re looking for over time.
Thank you again for your patience, support, and for giving Total Relief a try.
Best regards,
Aga
Hi Relief Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.