mydome Recenzje 

209
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Totally unacceptable customer service. Does not respond to e-mails, feedback form or phone calls. Probably a scam organisation as no response given to emails or telephone messages. Faulty p... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Some time ago l purchased a Light Switch Timer (UK113) which provided continuous satisfaction and was 100% reliable.Unfortunately,after many years of daily operation,a small internal part broke and... Zobacz więcej

Oceniono na 5 z 5

Has made us feel that we and the house are safe and secure when we go out or away for the last approximately 10 years. Much easier to install and operate than many alternatives we have tried, an... Zobacz więcej

Oceniono na 5 z 5

Just thought I'd tell you my experience with my dome, My driveway alarm stopped working so I contacted mydome customer services. Could not be happier with their response replaced the faulty base un... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z dopalaczami
  2. również w kategorii:
  3. Dostawca systemów ochrony
  4. Hurtowania urządzeń elektrycznych
  5. Sklep dla majsterkowiczów

O mydome

Napisane przez firmę

mydome | Protect your home

mydome is a well established UK based, multi -channel consumer products brand that has built up a reputation over more than 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality products.

When we started mydome our aim was simple, create products which are well designed, reliable and simple to use. 10 years on our focus remains on quality, innovation and our customers. We can be found on the high street, in major retailers and DIY stores throughout the country. Our products have been recognised as being reliable and innovative, having won multiple awards.

Bringing peace of mind to homeowners since 2011 and taking your home in to the future one step at a time


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

209 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(209)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 20

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Have had problems with Intruder(s)…

Have had problems with at least one intruder coming into my back garden. I therefore decided to install sensors for both the back and front gardens. Having reviewed the options available, I decided that the MyDome Driveway And Intruder Alert sensors were perfect for the job and reasonably priced. They were easy to set up, with the sensors already paired with the accompanying receiver. The default alarm tone was Ding Dong, which was fine for the front. So just had to change the sound for the rear, then install them in place.
The rear sensor has hardly gone off since. The red flash on the sensor is probably enough to warn an intruder off before they actually get over the top of the fence. Word gets around.
The front sensor is very useful for alerting when deliveries have turn up.
Am I happy with MyDome? Yes, very, nothing can beat peace of mind especially in the season of dark nights.

15 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

The mydome light trips electrics

The mydome light programme actually keeps tripping my lights fuse on my main consumer unit, it happens on a couple of the entered programme times - it’s now happened three nights in a row all at same time , so I have to remove this devise - sorry 1 star is all I can give

5 listopada 2023
Opinia niezależna
Logo mydome

Odpowiedź od mydome

Hi Jamie,

Thank you for sharing your experience. I am sorry you are experiencing problems with our light switch timer, rest assured I will continue to work to your satisfaction.

The light switch timer is a retro fit home security light timer device that sits on top of your existing light switch. It does not require any wiring and has been designed to physically roll over the light switch in your absence ( i.e. it mimics what your finger would do).

As the light switch timer does not require a user to do any wiring it can not "trip" a fuse. It therefore appears as though you may have a different device which is causing a problem.

All mydome products come with a minimum 12 month warranty (upgrade your warranty for free with product registration) and a hassles free no quibble money back guarantee.

We will be more than happy to accept your return for a full refund.

Please reach out tour customer support team for more details.

Many thanks,
Rachel

mydome

Oceniono na 5 z 5

Excellent service

Excellent service. My IT skills not that good but they helped me through and I accidentally paid postage, which was refunded to me before order left them. Already have one of these light control switches for when you are away. They're so good we are ordering another 3.

30 października 2023
Opinia niezależna
Oceniono na 5 z 5

Simply excellent customer service

Simply excellent customer service. As Royal Mail had failed to deliver our order I contacted MyDome to let them know. I received a reply within minutes stating that they would follow up with Royal Mail immediately. The next day our item arrived.

4 października 2023
Opinia niezależna
Oceniono na 5 z 5

Replacement unit

Have been using a Mydome wireless driveway motion sensor for a year. I found the product has a good range and covers the out of sight area of our driveway. The receiver recently developed a speaker fault which I reported to Mydome through their 'contact us' page; the same afternoon I was offered a replacement unit. Great, prompt service.

14 września 2023
Opinia niezależna
Oceniono na 5 z 5

Extremely Satisfied

After trying several other wireless doorbells that lasted only a short time before giving up the ghost, I was pleased that the mydome system operated first time and continues to work well.
The Customer Service is as good as the product. They responded to my emails quickly and with all the information I asked for in a clear & friendly manner.

29 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Experience with Mydome help.

I am very impressed with the unit and the rapid response that I received to my mail. The video supplied gave clear, concise instructions on how to setup and operate the switch.

9 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent Cusomer Services

Sent a message to Customer Services and got a very helpful and appropriately friendly response. These are excellent doorbells at a very reasonable cost in my opinion, backed up by excellent cusomer services, you can't go wrong for sure!

8 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

The Mydome systems work very well and easy to install.

Having looked at Intruder/Driveway alarms in the past I was sceptical about the range quoted by wireless systems. Well I had no need in the case of the MyDome system. The range is more than adequate to cover my driveway and large garden. I was so impressed that I purchased more receivers, sensors and a new door bell. They all work very well.

22 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

I ordered a light switch timer last…

I ordered a light switch timer last week and it never arrived. I emailed the company and called and left a voicemail and they never responded to either.
They have happily taken my money but are not willing to contact me as to why I haven't received my order. I am not out of pocket with no item!!!! Not a happy customer!

17 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

Incorrect items delivered and totally…

Incorrect items delivered and totally no response, requesting the correct parts.

29 czerwca 2023
Opinia niezależna
Logo mydome

Odpowiedź od mydome

Hi James, thank you for taking the time to leave a review. I am sorry for the experience you've had so far, rest assured our team will continue to work towards your satisfaction.

We would love the opportunity to improve your overall experience. Please feel free to reach out to our dedicated support team so they can look into this for you as a priority.

https://mydome.co.uk/contact/

To help ensure a fast resolution please include the following details:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.

Thanks Sofia

Oceniono na 1 z 5

It’s been 1 week and I haven’t received…

It’s been 1 week and I haven’t received my order. I have tried contacting the customer service but no response!! Please get back to me or I will have to call my bank and refund my order from there!

30 maja 2023
Opinia niezależna
Logo mydome

Odpowiedź od mydome

Hi there iGIRL, thank you for taking the time to leave a review. I am sorry for the experience you've had so far, rest assured our team will continue to work towards your satisfaction.

We would love the opportunity to improve your overall experience. Please feel free to reach out to our dedicated support team so they can look into this for you.

https://mydome.co.uk/contact/

To help ensure a fast resolution please include the following details:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.

Thanks Sofia

Oceniono na 5 z 5

Good Customer Service

Had a problem with Midnight Square receiver contacted
the supplier by email, they responded the next day and sent a replacement out straight away.
Could not ask for better service.

20 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Excellent customer service

I had a problem with my product and the warranty had expired, but customer services identified the fault and sent me a replacement unit, no questions asked.

20 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Great customer service

They provided excellent and efficient customer service as they responded to my email very promptly, agreed to solve my problem with their timeswitch immediately, and even provided useful advice. It's a shame other companies I've dealt with don't provide the same exemplary service.

4 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

YOU GOTTA BUY THIS !!!

This is a simple and effective alarm/chime system and has better facilities than the more expensive range on the market. Wanted to ask a few questions after purchase and setting up, they responded very quickly and were most helpful. I have now "added" to this system as it works perfectly for my needs. We have had a spate of driveway intrusions in the area and I have tested the sensors which activate immediately. The only issue I have is the loudest setting is not as loud as expected , I believe it stated about 115 db, I question this because I have another alarm system at 120 db and that is "deafening" , mydome volume is clearly half of that, but I would still give 5 stars.

23 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Great product

We bought this bell to use in two rooms with two bells linked to the doorbell. The rear room bell is about 40 feet and 3 rooms away from the front door, but the system works perfectly and is by far the best " simple" doorbell to install. You do need to follow the instructions carefully when you set it up to get the chime noise you want. We lost our user manual and the help desk e-mailed me a copy within 24 hours. Great service - great product. Thank you.

17 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Mydome Light Switch Timer

I recently emailed Mydome regarding my Light Switch Timer and received a very informative reply within hours. We’ve had our Timer for some years now and highly recommend it. It’s reliable and easy to use and has never let us down. We now leave the house with more peace of mind.

17 marca 2023
Opinia niezależna

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