I am appalled with the services I am receiving!! I put an order in on the 7th ~July 2026 - not received it - can’t get anywhere, either by emails (10) or by telephone. Please do NOT buy from th... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Do not use this site - made an order on 11th July . I have not received my order and my complaints emails have not been responded to . I think this company are fraudulent - do not waste your money.
No communication after initial order. Not delivered(after waiting full advised delivery window) Didn't respond to email. Didn't answer phone or respond to message left. Don't be fooled by the... Zobacz więcej
Ordered & paid in full for hair styler. Received confirmatory email advising would contact when delivery due. After one month, nothing. I emailed all various addresses to enquire when I could expect m... Zobacz więcej
1,2
Bardzo słaba
315 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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Cheap rubbish
Cheap rubbish! I will be reporting this company to trading standards as they specifically say products come from their London base, and they come from China. Don’t waste your money.
Reply:
I have already contacted you by email for a returns number. You have asked me to return to China, BUT ON WEBSITE IT SAYS YOU ARE UK BASED!!! I haves asked for. uk return address as you are a UK registered company.
31 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
DO NOT BUY
DO NOT BUY
THEY ARE REFUSING TO REFUND MY ITEM
THEYRE NOT LONDON THEYRE CHINA
HAVING TO MAKE A CHARGE BACK WITH CREDIT CARD
OPERATING ILLEGALLY
HAVE ADVISED TRADING STANDARDS
5 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Do not buy from this company! It is China based and not from London at all.
My experience is the same as several of the below comments / posts.
I ordered a body-shaper from this company believing it to be a London-based company with an ethical background (as per 'Our Story' on their website).
When I received the dispatch email with a tracking number it turned out the product comes from China. So - neither ethical nor from the UK!
On receipt of the product it turned out that it didn't fit either so I followed the process of emailing them to get a refund/return. I am being asked to send it to China, which means the cost of postage is pretty much the cost of the product itself.
This is a scam - so beware and steer clear!!!
I had the same standard response from them as others had before me. There's no point in communicating with them or contacting the Customer Services Team, as they will just re-iterate their previous instructions.
I have had confirmation that Trading Standards are looking into this company.
24 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Please please do not buy from this company
EDIT: My Hairdryer arrived and it was so dangerous and there were metal elements showing underneath a cheap plastic comb which did heat up really 🔥 I will take this to trading standards as it is highly dangerous. I have photos but can't put them on here unless I find a way.
I ordered a hair dryer from this company believing it to be a UK company as there was nothing to suggest otherwise. I got an email to say that it had been dispatched and a tracking number so I checked it. Lo and behold it is coming from China! I do not want my order as the website states 5-8 days order arrives.
I have since bought another Hairdryer and I would urge anyone who is thinking of buying off this company to not do so please!! Others on here have said that the hairdryers arrive with two pin plugs and no uk kitemark to say they are tried and tested. Others have said that they have caught fire.
I am disgusted to think I have been scammed. My bank will be my next step as will trading standards and anywhere else that will listen to me.
The response on here from this company to complaints is all the same off script and no one cares at all as they now have my money. I feel stupid. 😪
21 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Terrible product came from China…
Terrible product came from China advertised as vegan USA company, I did not open it , company said I need to return it to China, cost of postage was cost of product. It came later than stated and was not as advertised
29 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Hairdryer failed after two months of…
Hairdryer failed after two months of light use. Nearly electrocuted me! Sparks came out and then cut out. Emailed my cosmetics to ask for a refund, not intrested!! If you look on their website all five star reviews, Lies! Cant even say this was cheap rubbish as it was comparable to similar products price wise. Sorry I had to pick one star as not even worth that. Do your self a favour and buy some where else.
24 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Cheap Stuff from China
Cheap Stuff from China
Do not order from My Cosmetic London. Overpriced made in china items you can buy for cheap on Ebay. No return accepted or refund issued. Waste of money.
23 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Having accepted my hairdryer back
Having accepted my hairdryer back, they seem to have disappeared! No contact possible by phone, online or in person at their address. No refund, no product.
Do not use this fake company. American ansafone and Chinese products.
22 kwietnia 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
SCAM No response to any email
SCAM No response to any email, did not receive order, order number given can not be found, no contact at all lost money do not even know how to get refund as order can not be found very disappointed I wish I have read the reviews before purchase. :((
22 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Do not order from my cosmetics London
Terrible communication, repeatedly telling me my order arrived which actually never had. Had the same email again asking me to check with household members and neighbours for the package. I keep asking for a refund with no response.
22 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I wish I could give them 0 stars
I wish I could give them 0 stars. Do not be scammed by this China based firm who advertise a London based company! Ordered double instant eyelid stickers which are all stuck together and impossible to get off the plastic film! Waste of money
16 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Appalling service
Appalling service. Appalling communication. I would encourage anyone thinking of ordering from this company to read all details and check prior to placing the order as items are sent from China without stating so and are not fit for purpose. Please read all reviews first!! I will be reporting this company!
No surprise the company responded quickly to the review but hasn’t responded to any of my emails since when submitting the information they asked for (sent numerous times previously) Absolutely appalling!!
UPDATE!!! Eventually I received the returns label, returned the item, tracked it, confirmed it had arrived with them and yet again NO RESPONSE and NO REFUND. This has to be the worse company I have ever dealt with!!!
Update. They are now refusing to refund me because the return was out of date when it clearly shows on the return receipt and tracking that it was returned and received on time. I will not give up!!!
17 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
This company is a Scam
This company is a scam. You pay for goods that you don't receive. After emailing them from 9th April for goods purchased on 24th March. I still haven't received anything. They keep saying that I will receive my goods. I've had to report the transaction to my bank as the would not give me a refund. Buyers beware, this is a scam
17 kwietnia 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Bought some bras from this company…
Bought some bras from this company shocking bad quality and I have to return to China. This is definatley fraudulent
Do not buy from them
Have read other people's reviews on this company, it just confirms my suspension.
The reply we get is the same standard not constructive, nor is my question answered
25 kwietnia 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Still waiting for an order after 2…
Still waiting for an order after 2 weeks. Delivery states 5-7 days. Claim to be UK but are based in China. Total fraud! I will do my best to put them out across social media to ensure nobody uses them! No ability to contact anyone! The worst online service I have ever experienced.
3 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Horrendous company
Horrendous company. Have been waiting since March for my £60 refund on shapewear that i purchased back in January.
I always try and give bussiness ample time as thing do happen but this is ridiculous. The item itself once recieved was only worth £10 (I got an exact same pair for this price) and when I do contact them I always get fobbed off with 'you have been escalated as an urgent matter'. I will never purchase from them again but I will be obtaining my refund one way or another.
25 marca 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Yet another standard response
Yet another standard response. I won't email as you never respond. You have my email address and order number so why not contact me?
8 maja 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Dear Felicity,
We have reviewed your inquiry and will promptly reach out to you via email. Additionally, we will initiate the refund process without delay. We apologize for any inconvenience caused.
Best regards.
Poor customer service. Poor general service. Poor delivery
Poor customer service. Long long delivery. After almost a month I'm still waiting for it. Asked several times and the answer seems a robotic/automatic response, it's always the same..same words, saying checking for it, but never get them back with a different answer. I would ask for a refund but it seems impossible to do so.
I'm really frustrated, because I don't know what to do.
24 kwietnia 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Dear Mariarosaria,
We have addressed your inquiry and will be in touch with you shortly via email.
Warm regards.
I am not happy with the purchase from…
I am not happy with the purchase from this company because I did not receive the product and refund.Very bad customer service they never answer the phone. Just spend my money.
27 lutego 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
very bad customer service and support
very bad customer service and support, completely unsatisfied. wasting money by choosing this company service.
27 lutego 2024
Opinia niezależna
Odpowiedź od Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.