myCigara Recenzje 

1087
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z e-papierosami
  2. Sklep z e-papierosami i akcesoriami

O myCigara

Napisane przez firmę

AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE

MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.

Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.

TRANSPARENCY

We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.

EXPERTISE

We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.

CONVENIENCE

Website or in store, MyCigara works around you to ensure that you get what you need when you need it.

EXPERIENCE

It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(1087)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent Customer Service

I had a delivery issue and Rob from their customer service team was straight on it and resolved the issue in a friendly, quick and helpful way. Thank you Rob. From a loyal customer. This experience means I will return despite the delivery issue.

25 stycznia 2023
Opinia niezależna
Logo myCigara

Odpowiedź od myCigara

Thank you for taking the time to leave us some feedback on your experience with us.

I am glad to see that your issue was resolved swiftly. Please do let us know if we can assist any further.

Kind Regards
MyCigara Customer Service

Oceniono na 5 z 5

Fast, helpful service

I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the problem. Rob in that department was quick and helpful, arranging a replacement product which was delivered within a couple of days with no fuss.
The only downside for me is that they do not yet supply the Elf Mate Refillable Pods which means I can't buy all my supplies in one place!

20 stycznia 2023
Opinia niezależna
Logo myCigara

Odpowiedź od myCigara

Thank you for taking the time to leave us some feedback on your experience with us.

I am glad to see that your issue was resolved for you. Please do get in touch with us at info@mycigara.com if you need any further assistance.

Kind Regards
MyCigara Customer Service

Oceniono na 5 z 5

Responsive

Received my order in a few days, very fast response to a question I had and dealt with it promptly, will order again, nice and easy service, thanks rob 😊

17 stycznia 2023
Opinia niezależna
Logo myCigara

Odpowiedź od myCigara

Thank you for your feedback.
We look forward to hearing from you again.

Kind Regards
MyCigara Customer Service

Oceniono na 5 z 5

Top customer service and fast replies…

Top customer service and fast replies when I messaged them about a faulty product (no fault of there own, manufacturing error)
Problem resolved immediately so great customer service.

Fast deliveries and a great range of products!
I will continue to use them as my go to places for vapes!

12 stycznia 2023
Opinia niezależna
Logo myCigara

Odpowiedź od myCigara

We are glad to have resolved this issue for you!
Do let us know if we can assist you any further.

Kind Regards
MyCigara Customer Service

Oceniono na 5 z 5

This company is amazing.

This company is amazing.

I have been using this company for about a year and get an order every month. Get great discounts, good value for money, good quality vapes and very friendly.

The customer service team have been exceptional when dealing with an issue I occurred with the courier company on my last order. Fast, friendly response and resolved with delivery compensation.

I will only buy my vapes from here and recommend this site to all my friends that vape and they love the variety this site has to offer.

23 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

Fraudulent online business, charged my card and did not ship the items

This online business seems a lot like fraud to me. They have charged my credit card and after 3 working days of ordering, the items have not been even shipped yet. I contacted their customer support which is supposed to respond within 24 hours and it has been 48 hours without any response. I am going to wait for another day then I reporting this to the bank as fraud because it is surely what it seems like. Avoid at all costs.

26 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

Wrong items received.

I ordered 5 elf bars.

However I was sent 3 vape liquids.

Im not impressed.

First time ordering from this company and will be the last.

Avoid, you’re better off going to a vape shop.

At least then you can get what you’ve paid for.

13 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

Returns Resisted illegally

Returns resisted by illegal insistence upon at customer expense, further deterred by threat of loss etc. if not returned using most expensive postal services.
Competitive pricing and customer satisfaction not found at mycigara, thousands of better options for online sales, go elsewhere

8 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

Literally the worst experience ordered…

Literally the worst experience ordered my items on the 2nd of October and I am still waiting for them i contacted them and got told it was due to Royal Mail delays asked to wait 10 working days after the delivery date it’s now the 24th and still nothing I contacted them and got no response.

2 października 2022
Opinia niezależna
Oceniono na 4 z 5

The website is really recommendable

The website is really recommendable, I made a big order to Austria, everything worked great, the only problem was that the Austrian customs stopped the parquet and sent it back again. The support was really great. Whenever I had any questions, they answered me precisely. Unfortunately, I didn't get any parquet, but I got my refund.

23 czerwca 2022
Opinia niezależna
Logo myCigara

Odpowiedź od myCigara

Thank you for taking the time to leave us a review.

Sorry to hear that your order did not reach you. Unfortunately this was beyond our control. Please do let us know if we can assist you any further.

Oceniono na 1 z 5

Rude experience at Great Portland…

Rude experience at Great Portland Street branch. I have never experience unfriendly, rude and possible racist. I went inside with friends, one of whom wanted to buy a vape. We are Asians. When my friend was paying for his vape, one of the employee was asking us "is there anyone else buying?" to which we replied no, then he told us "could you please stand outside". I was still looking at the vape on display, how could he asked a customer to stand outside. I have never experience like this when you still browsing for products in store.

23 czerwca 2022
Opinia niezależna
Logo myCigara

Odpowiedź od myCigara

I'm sorry to hear that you have not been happy with your recent experience with us.

Please do get in touch with us at info@mycigara.com and we can look into this further.

Kind Regards
MyCigara Customer Service

Oceniono na 1 z 5

I ordered 20 days ago 3 pieces of jul…

I ordered 20 days ago 3 pieces of jul after a week while I was waiting for my order they informed me that the stock from the item I ordered ran out and they sent me something similar I told them that I agree 15 days have passed and I am still waiting for them. above that my order has been characterized as urgent and does not mean an apology or a gift for all the inconvenience ..

20 czerwca 2022
Opinia niezależna
Logo myCigara

Odpowiedź od myCigara

I'm sorry to hear that you have not been happy with your recent experience with us. A member of our team has contacted you to resolve this for you.

Kind Regards
MyCigara Customer Service

Oceniono na 5 z 5

Fast delivery, great price .

I ordered 5 Elfbar’s of different flavours on Wednesday and I received my order on Saturday which was great. The flavours are lovely. Free delivery and great value for money. I would certainly recommend ordering from this company.

8 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Great service, quick delivery!

Ordered from these folks a week ago. Vape kit and sundry items arrived next day. Everything well packed and good quality. Lots of information on the website to make sure I got the right coils etc. Great company, would recommend. Vape kit I got on sale is very nice!

25 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

Purchased a packet of 10 Dinner Lady…

Purchased a packet of 10 Dinner Lady disposable bubblegum ice vapes. Ordered yesterday afternoon about 3:30pm and arrived this morning at about 10:30am. Standard postage. Very impressed with the price (reduced another 15% for new customers) and the fast dispatch / delivery. Would recommend.

12 października 2021
Opinia niezależna

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