well done with my order, had a bigger list of items that were not available in other places - was prepared to wait more then a month and here got my order within 10days. Btw thanks for few tips on... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely terrible. I had to wait weeks for my order and for a response from customer service (who are actually very friendly, though that doesn't help me much). Now that I’ve finally received it,... Zobacz więcej
Ordered Toilet basin and frame . Seller was available always via phone and chased down the missing packages Please stop using Fedex complete waste of time , seems many other customers also hav... Zobacz więcej
Reakcja na opinię
Max and team were great. Unfortunately Fed Ex couriers weren’t. Damaging for a small family run business who work hard. Max went to great lengths to help resolve and received package 3 days late
Informacje dotyczące firmy
Napisane przez firmę
Mybathstore is a family-run business supplying quality bathroom products to trade, developers and private individuals. Constantly growing the assortment we carry leading brands such as: Geberit, Grohe, Hansgrohe, Villeroy & Boch, Duravit, Tece and many more. Competitive pricing supported with honest helpful customer service - is all we are about.
Dane kontaktowe
Unit 20 Huffwood Trading Estate, RH13 8AU, Partridge Green, Zjednoczone Królestwo
- 01403711820, 07494 226600
- info@mybathstore.co.uk
- mybathstore.co.uk
3,4
Średnia
139 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 37% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Useless!
The order took three weeks to arrive, all items apparently were in stock.
The toilet seat is missing.
Tried emailing but with no response !
Would be nice to have a telephone number to call!
17 lutego 2024
Odpowiedź od Mybathstore
Sincere apologies for the delay in delivery of your order.
Please review the details of your order; you have bought just the wall hung WC without the seat. The V&B code provided with the product is 5684R001 and it is just the wall hung WC. The title of the item also suggested 'suspended toilet' with no mention of the seat. The deal we offered for the V&B Rimless WC was £174.57 which is a super-low price and seat could not be included within this price.
Kind regards
Item still not received
Item still not received - have emailed DHL who never received the item. Emailed Bathstore 3 days ago but no response yet.
Very poor.
14 marca 2024
Where is my order?
Still waiting for my order.Tried to email you but it would not go through. Ordered a bottle waste trap KLUDI 320mm chrome finish order no 3969/190224/52.
I have heard nothing.
19 lutego 2024
Odpowiedź od Mybathstore
Thank you for your comment, please accept our sincere apologies for the inconvenience and disappointment.
We are constantly working to eliminate any shortcomings.
fast delivery
12 lutego 2024
Disappointed
Prior to placing an order I have got in touch with the store to check if item required was actually in stock and how long will it take to dispatch it. I have been reassured that required item is available and will be arriving within 10 days after purchasing. After being reassured I have placed an order only to receive an email a week later to inform that due to unforeseen circumstances item will be arriving a week later then initially agreed. Fast forward another week and I am still waiting on the item to arrive. Very disappointed and have a feeling that I have been sold an item that was not in stock.
17 lutego 2024
Excellent service
14 lutego 2024
Grohe basin tap was not available in uk
Grohe basin tap was not available in uk
My bath store got me this tap in 10 days Thanks Klaudia excellent turnaround
26 stycznia 2024
Odpowiedź od Mybathstore
Arun,
thank you for your kind words your custom; always happy to assist.
Hope to see you again on mybathstore
Klaudia
Odpowiedź od Mybathstore
Thank you and hope to see you again at mybathstore
I haven’t received purchase yet!!
31 stycznia 2024
Odpowiedź od Mybathstore
Hi Rory, did you see my email? I wrote to you on the 12th of February with an apology, delivery update and offered a free postage. Below is my email that was sent to you on Monday. Please reply. KInd regards. Klaudia
Hi Rory
apologies for the late reply.
As you have noticed there is a delay with your order for which I'm sorry. Your product is on '10 days delivery mode' as it needs to be brought for you from our European warehouse.
There was a mistake in packing due to a similar product code; as a result a different item arrived. I notified the warehouse and they are correcting the error, the new delivery arrives at the end of this week. We will dispatch on Friday or Monday morning, subject to what time on Friday delivery arrives.
If that helps I will refund you postage fee
Again, my apologies for the inconvenience
Odpowiedź od Mybathstore
Thank you for your custom and hope to deal with you again :)
Odpowiedź od Mybathstore
Thank you and hope to see you again at mybathstore!
Non appearance of order
I ordered parts for my toilet on 11th December, through PayPal, as I hadn't received them, I sent an email for clarification but received no response from them! I raised an issue with PayPal & received a full refund today!!
Cowboys I'm guessing!!!
Beware????
11 grudnia 2023
Opinia niezależna
Odpowiedź od Mybathstore
Thank you for reaching out to us. We apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be to not receive a response and have to go through the process of raising an issue with PayPal.
We take customer satisfaction very seriously and we are disappointed to hear that your experience with us was not up to our usual standards. We will definitely look into this matter and address any issues with our response time.
We are glad to hear that you have received a full refund from PayPal. We assure you that we are not "cowboys" and we strive to provide our customers with the best service possible. We hope you will give us another chance in the future.
Thank you for bringing this to our attention. We appreciate your feedback and will use it to improve our services.
Very good price for a very good product…
Very good price for a very good product and very speedy delivery.
19 grudnia 2023
Odpowiedź od Mybathstore
Thank you for your custom and hope to see you again at mybathstore :)
late order and no communication
Order made on 13 Dec, still not arrived or had any dispatch notice by the 31st despite enquiring by email.
13 grudnia 2023
Odpowiedź od Mybathstore
Apologies for this, we are constantly working towards delivering a better customer experience. Thank you for sharing.
Order didn’t arrive.
Unfortunately I can’t give any higher as product never arrived and communication was none existent.
7 grudnia 2023
Odpowiedź od Mybathstore
I apologize for the inconvenience and frustration, that is certainly not the experience we strive to provide for our customers. I understand your disappointment with lack of communication and order arriving late.
Thank you for bringing this to our attention, we are constantly working on improving our service.
Please let me know if you need any assistance with the product.
I was very pleased with the service I…
I was very pleased with the service I received which was prompt and with the customer's needs
15 listopada 2023
Odpowiedź od Mybathstore
Thank you very much!
Good customer service
Had an issue with delivery which the company sorted for me immediately - good customer service
9 listopada 2023
Odpowiedź od Mybathstore
Thank you and hope to deal with you again!
Odpowiedź od Mybathstore
Thank you very much for your kind custom
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