My Virginmedia Recenzje 

Totally shambolic
Well Jamie if you’re off mars you could have at least called us back. 10mins has turned into 2 and a / hours. I know you’re far from here. But stick to your word to sort out our issue.
We are vulnerable who you are literally trying to rob. Disgusting.
I dislike virgin now so much sky there rival seems more interesting when all virgin can think of is feathering their own little nest
Asking someone who is on means tested funds to pay £240 odd pounds in 1 month is appalling when we pay all our bills. This Jamie said that we missed a bill in June 2022 a year ago. Like what the hell, why did they not pick it up then. We paid all our bills and on time
We then however got onto chat after no call back. Got onto a good representative who actually gave good advice. The way to go. Resolved our situation and saving us £20 a month for more a less for what we have already.
So Jamie up yours as we benefited from no call back
Tah

Took a day off from work to attend an appointment with a pre install engineer. They gave me a slot time from 8am to 1pm it’s 3pm and no one showed up… I’ve called the customer service and after 5 different agents and a massive amount of BS I didn’t get any solution and no one knows where the hell is the engineer…
I demand a compensation for the stress and the day off from work that I basically lost because of you!
Ridiculous! shame on you!

On 11 May 2022 I engaged with an 18 month contract.
The package included the following:
- Virgin TV V6 Box
- Additional TV Box
- Netflix Standard
- SkySports and Cinema Collection
- Sky Entertainment & Cinema Ultra HD
- Maxit TV
- TV and Broadband discount
- Kids Pick
- Sky Sports HD Pack

- Volt M600 Fibre Broadband
- Telephone Line Rental
- Voicemail Free
- Talk More Anytime
- Multi Talk 1000

- Ultimate 18 Months discount
- £3 Discount for 18 Months
- Additional Discount - 18 months

On 22 February 2023 I got an e-mail that there would be a price increase, but I would not be affected until the end of my contract 10 November 2023.

Yesterday (9th May 2023) I called to ask if SkySports UHD channels should be part of my contract, and if so, could those be added since they’ve been greyed out. The first customer service colleague told me that it should be part of my package and “fixed” something. However, after I hung up in turned out he disabled my internet and landline.
I had to call again and after speaking to 2 more of their customer service colleagues, and after spending 3 hours on the phone, my internet and landline were working again. And I was told that the SkySports UHD channels issue was fixed, but that might take upto 48 hours.

Today (10 May 2023), I got an e-mail with subject “Thanks for making those changes”. Notifying me that I successfully changed my package and added “Sky Entertainment & Cinema Ultra HD” and that my new monthly bill would be an extra £21.50 a month. I hope you can see the flaw here, as I already had that service in my existing package. Also, I never asked for this change.

Naturally, I immediately called their customer service again to make sure that this was changed back. After another 1.5 hours on the phone with 5 different customer service colleagues I was told that I could go back to my old package for an extra £30 a month, or I accept the £21.50 a month. I’m not happy with this and it really took 5 customer service colleagues before I got someone who understood that I just wanted to go back to my old contract.

Incredibly, the issue with my contract has still not been resolved, I’m awaiting a call back for today.

This has again been a really bad experience with the VirginMedia and after being a customer since at least 2011, I can say their services have so much degraded that I will not renew my contract in November 2023. Their customer services are getting poorer, their getting less approachable, their services have deteriorated and yet they hike up the prices each time.

It would be nice to actually speak to someone who cares about this sort of feedback, or to get any proper acknowledgement of my complaints at all, but I guess I should be lucky they didn’t double my monthly costs…

I will never ask if SkySports UHD is part of my contract or not… even though I still don’t know the answer after being on the phone for 5.5 hours with the VirginMedia Customer Service.

Was going to stay/upgrade but the amount changed for no reason.
Cancelled that but i've been stuck with the volt sim for 10 months. Not amused they used my back up email for the sim.
I'm on the vulnerable list due to my Mental Health but that obviously means nothing as long as they get the money.
Do not use/buy.

Update on installation, installed on the 15/04/2023, 30 mins after engineer left, braodband, tv and phone issues. about 9hrs later after talking to tech support over and over i was promised engineers return by somone called Vashie again dialect hard to understand, no engineer returned or showed up.
Called 16/03/2023 tech support couldn't do anything, issue they said at my end?? Really i had new install, (i left virgin once before for the exact same issues, gave them a second chance complete waste of time as they have got worse), and i will never use this comapny again worst service ever. Anyway passed to retention group spoke to a lady Arianne i think? could not actualy fully understand dialect however, instead of trying to resolve the issue i had to settle for Virgin cancelling the contract on the 23/04/2023.
i am beyond words, what an absolutly dreadful company and service, The moral of this story, do not listen to thier sales team as they are really the creators of false promises, the tech support is absoloutly ridiculous, and the retention team need to understand what words like retention mean, they do not listen to the customer, and will not transfer to supervisor or manager after numerous requests.
I would recommend anyone to contact OFCOM CISAS and put an end to this companies disgraceful behaviour towards customers. the more complaints to OFCom the better against companies like this.
It is impossible to make a complaint, even when you ask to speak to the compaints department you get retention team instead. something OFCOM need to investigate as there is no doubt this is a tactic to avoid dealing with complaints.

MyVirginMedia customer services are dreadful.
Trying to contact customer services via online or phone line takes ages going through endless help options which are of no use. Getting to speak to someone rarely offers a solution as the problem is on their end.
For example, my email has not been working for two days. After taking an hour to jump through all the hoops I spoke to someone. The problem is on their end and there is nothing I can do about it. Meanwhile I lose £400 a day, not able to respond to work requests. No apology. No offer of compensation.

Online offer to upgrade free to existing customers. Ordered online. When things went awry I did live chat. All they wanted to do was sell me further upgrade! When I said explained what I had ordered and gave the order number, the agent said the order hadn't been completed. She said 'I feel for you!' Dreadful and exasperating service. Next,unfathomable instructions to register Prime Video. Googled and found a link in Virgin community. Hours spent on this today that I will never get back. Best outcome was from dusting TV screen which greatly improved the picture!

Service dropping for 3 days. Surly customer services (after 30 mins going round in circles to talk to someone). Accused me of lying for not receiving emails. I’m so angry as all I wanted to know is why my service is dropping and if I’m entitled to compensation.
Apparently a dropping service IS a service so try to work with that!

Been trying to renew my broadband deal now .Been promised the world ALL THAT THEY SEEM to have done is get the price up to £62 they promised me £47now as a new customer I can get it for £37 with faster speeds . 14 years I have been with this company and it counts for nothing once you are in there clutches they rip you to bits // why do the British movement allow this company to do this ??????

If you are wise you will give Virginmedia a wide berth. After a 55 minute wait, following a third broadband dropout in a matter of weeks, I called Virginmedia again. I spoke to 6 different people a, none of which were really helpful, and then was informed that I might have to pay to have a seemingly faulty broadband fixed. I will be leaving this joke of a company as soon as I can and going to a company who will give me what I pay for.

88 years with no telephone since 17th October… engineer didn’t arrive as per appointment no communication that he was not going to arrive, however text advising £25 fine if we didn’t keep appointment
Phone today to say her telephone will be off until around 28th as fault in the areas absolutely disgusting

Virgin Media customer service is still useless, do not think they know what customer service is. Impossible to speak to anyone to solve tv error code which is not listed in vm error code list on website.

when i try to log in to myvirginmedia apage appears teii me bad request

I tried to add a sports channel and after 45mins I was still waiting.
This company is utter crap and the customer service is appalling, this is my second dealing with them the first the representative took out an O2 phone falsifying details and password, this happened on 11th of June and was charged for this by money coming out of my account and to this date I am still trying to get refunded.
Steer clear of this sham of a company.

When I rang to speak to an advisor, I couldn't understand anything she said. Her English was appalling. Plus I have a broad Lancashire accent and she couldn't understand me. The insult came when she said the wirew to the hub that Virgin fitted was my responsibilty. I said the engineer had given me a short lead and how is that my fault. The internet has not been fit for purpose. Do not get Virgin broadband without doing a Blackspot check. Virgin will not tell you about this and contacting their customer service is impossible.

I've been with virgin media since 2014. Each time I renew my contract I get a discount by ringing them before a price change occurs. Today I got a bargain on 100mb speed via Jess who was clear, efficient and courteous. Sure it takes some patience to get to the right person but when you are saving £270 a year its worth being patient. Occasionally I have some glitches with the broadband but nothing long term. Today I got cut off on the phone but the person rang me straight back. So in short I have no complaints. I'm sorry others are having less positive experiences.

I am totally fed by that nonsense. There is literally NOTHING that works well since I extended a contract with Virgin, which apparently, was the biggest mistake I made this year.
To start with I am paying for 350mb/s of transfer, what am I getting across the majority of devices? 10mb/s on average!
Not to mention that the service is randomly down for hours, every week I am receiving texts from Virgin that there is a fault in my area and they are trying to fix it. Another failed promise I reckon.
I am working from home and I am running a data server and CCTV that HAS TO have a 24/7 internet connection if this service is notoriously down and I am not even getting 10% of the speed I am paying what is the point I say?
Another issue is with their so-called booster. I have connected it and the only thing it does is increase my electricity bill.
Virgin is refusing to accept responsibility for fixing my connection, from their perspective it works well 24/7, totally failure-less! Their engineers are not allowed to install the device for you or recommend moving it to another room unless you pay LOTS. Fun also begins when you try to use their wi-fi strength location app or whatever it is called. It shows ALL MY PROPERTY is well covered and the signal is very strong in every room! You guessed it, another lie. I am only receiving 350mb/s+ when I am 2 inches away from the actual booster. You cannot even pay Virgin to connect cables to the other devices, move socket to another room etc.
Another funny thing is when you try to contact their "service". Most of the time the call just drops after 3 or 4 beeps and you need to re-dial. The average time, if you somehow magically get connected, of handling is something between 45 mins and 3hrs!
They are also using this ridiculous phone secretary service that wants to click digit corresponding to the department you would like to get connected to. Guess what? It does not work! The only thing I hear is "sorry I didn't get that" and it just disconnects after 5 attempts or gets silent.
Live chat = no use, even the community says "change from Virgin ASAP".
If this circus is not getting fixed ASAP I will be looking for legal advice from my solicitor and believe me, I will cancel the direct debit and send that worthless router and booster back to them.
To summarise, it looks good on paper, but Virgin really is a virgin. They would make good politicians with all those lies and failed promises.

The worst customer service I have ever experienced. Agents can't resolve issues, managers who constantly assure you something will happen and don't follow through.
My personal experience with them has been utter waste of my time .
Ongoing issue still unresolved after 3 months now been told have wait a further month .
My advice is avoid avoid AVOID!
They don't even deserve one star.
I have nothing good to say about them at this time.

Virgin media really need to get a grip of their customer service. It's automated and doesn't work. Refused to pay my bill because they put me on a package that I didn't ask for. But can I get them to change it? No!

This company is the worst for customer service ever!
I have spent three days trying to cancel my broadband without success, the contract with them has ended and they put the price up from £39 to £59 so obviously I'm not going to pay that, trying to cancel is seemingly impossible Even in the WhatsApp chat, eventually gave up very frustrated but I've cancelled the direct debit and told them (on WhatsApp it's in writing yes?) they must pick up their equipment.
As a consequence of this I will never use them again, and will continue to give them bad reviews wherever I can.