Controlaccount Recenzje 

My brother who lived in Spain used my address and my name to send over his luggage when he moved to England. He used FedEx as the delivery service. The luggage was duly delivered.
I was then sent letters addressed to me demanding money for duty not paid. The total amount was around, £90.

I then received today letters with invoices from the company “my control account” demanding that I pay an extra duty or surcharge for nonpayment of duty. I phoned this and told them that I was not the owner of the luggage. The lady on the phone asked me to pay a nominal charge to help recover nonpayment. I refused.

I find it intimidating that people from this company send me debt recovery invoices for items or luggage that do not belong to me and then ask me to make a nominal payment. Blackmail!

Sent a threatening letter with no explanation
Just received a threatening letter out of the blue demanding a fee with no explanation of when this alleged charge was incurred or evidence of the fee.

Their vague explanation suggests it wasn't even me who incurred the fee.

Vile approach to business.

Disgusting service, only reason that graded as 1 star is so I can leave a review most unhelpful, and totally stupid not even able to understand HMRC rules and regs, told them I spoke direct to HMRC they said HMRC were wrong!!!!

Helpful...certainly not............phones hanging ...then cant assist,,,,,,,,,,....payment dispute when payment made???

Absolutely disgusting company there only interested is hiding behind there so call client FedEx to hunt people down for payment when FedEx understood there a issue and started case them to not see it through just pass it on
The girl twist the story around and when ask to put it in writing and you end up with a different story again
Found them very threatening with there lies after lies
It must be sad life having to lie your way through life

When I called Controlaccount and talked to the service and asked for help and explained, they were very often rude and I don't think they even listened to what I said, in the end they threatened me that if I don't pay immediately the amount will soon be £25 more than the day I explained that I never received what FedEx sent them as proof that it delivered to my address, nor has that company ever delivered anything to me in my life, and I'm 63 years old. Regards

Brilliant customer service, my overdue payment should have never gone to debt collector and control account was able to help me and I managed to paid my original debt only. Should really write zero star review for Fedex who does not notify about custom payment properly, but thankfully Kaylea from ControlAccount was able to assist me and resolve the issue! Than you so much, it makes me feel good knowing that other people that perhaps need more understanding and have less means to make their payment, would also be treated with such kindness and fairness. X

Purchased a small gift sweater €89.95 and hat €38.95 for my parents and it included a delivery charge. My parents then received a charge of €165.55 customs charge on the items. Had I been informed of this charge I naturally wouldn't have bought the items and how can the customs charge be this extortionate on a sweater and hat??? On contacting them they threatened to charge and extra €20.00 every time they have to send a letter requesting the payment.

Lawrence was excellent , help me sort out the nightmare is Fedex. I had Received payment demand from Fedex , who are un-contactable and have no customer service , Lawrence on the other hand was informative , and able to reassure me that the previous contacts from Fedex were not indeed a scam or fraudulent - paid the fee immediately after it was explained/ not a scam - Thank Lawrence ...the best Tax paying experience !