Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
MuveOne delivers affordable international removals from the UK to Europe. With 5+ years’ expertise, we ensure stress-free relocations via transparent pricing, experienced drivers, and door-to-door service.
86-90 Paul Street, England, EC2A 4NE, London, Zjednoczone Królestwo
4,0
14 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I recenly moved from Dublin with MuveOne. They did such a fantastic job moving my boxes and kitchen items without a single scratch. Driver helped me a lot with loading and unloading. Their price and service was amazing! Well done guys!
I booked MuveOne for my relocation to the Netherlands from London. This was my first time with an international moving company, so I am not sure if they are all like this. However, I have moved over 10 times locally in the UK and haven't had this experience before especially with the lack of communication.
At first it seemed great (see pro's) then it was more stress than I needed due to the lack of communication.
Communication occurred primarily through WhatsApp/email until I specifically requested to talk to someone.
I specifically booked the days for collection and pick up. I assumed that because I booked these days way in advance my items would have been delivered on the day I requested.
For context, I requested my items to be placed in storage after collection as I could not be in Netherlands the next day. So, the first collection was on 26/10/25, the loading day from the storage on 30/10/25 and the delivery was expected for 31/10/25. I was told on the 29/10/25 that it would be delivered on the 1st due to it being a "part load option" which wasn't specified at the beginning and would be carried along with other people’s deliveries. I didn't understand why they could just not deliver my stuff in a small van, especially if I requested the delivery date earlier than other clients.
The customs process required sending over documents via email. This I did not mind. However, what I did mind was having to explain to them my situation multiple times. They didn’t take the time to ask thoroughly to let me know exactly what I needed to provide. It was a back and forth through email, until I got frustrated and requested to speak to the logistics manager. I finally did and understood what I needed.
I received an email saying that my documents would be reviewed by a customs agent, but I never got an email confirming that they have been approved or when the documents would have been processed.
Only until I received a message that the delivery was delayed for a second time, as one of their client’s delivery that was with mine, had their documents rejected by customs. That is when I got the confirmation that my documents were okay. Having received the email prior stating that I will be emailed soon with the outcome about customs approval - then not actually being emailed until last minute, is frustrating.
On that same day they arranged my things to be moved and delivered with a different driver. He arrived the morning of the following day (02/11).
In total, the delivery was delayed by 3 days.
Emails tended to say “soon”. However, something at the bottom stating a timeframe or saying, “you will be emailed within 24 hours with an update”, even if the update is that things are still in progress would have given me the reassurance that is everything is okay.
I asked 2 days in a row "can you confirm the pickup time, so everything is prepared for you". After sending a second message, I was told that the pickup would be between 3 and 4 pm. On the pickup day, the delivery driver contacted me stating they wanted to come around 11am. I refused as my day was already planned, at the end he came around 4:30pm.
I understand that both delivery drivers for pick up and collection were contracted by MuveOne. So, to clarify I have no issue with them. In fact, the driver at the pickup was very helpful.
Pro's:
> low Price;
> all my belongings were delivered - none were missing;
> after prompting several times - my storage was sorted.
Con's:
> delayed three days;
> one of the boxes was damaged, thankfully nothing inside was damaged;
> there was a lack of communication - While planning for it, I wrote a message on Wednesday, and this was not answered until I prompted them the following week;
> no regular updates with a timeframe - emails/text messages stating "soon". What does SOON mean!? A timeframe with an update even if there are none i.e. "it is still in progress" would reassure the customer.
To conclude it was an upsetting process, and I wouldn’t recommend them if you value communication and organization.
Odpowiedź od MuveOne International Removals
Thank you for taking the time to share such a detailed review. I’m genuinely sorry that the experience felt stressful at certain points, moving between countries is already emotionally demanding, and the last thing we ever want is to add to that stress.
That said, I also feel it’s important to gently clarify a few parts of the process for those reading, so your experience is understood with full context.
We Did Deliver Everything Safely - But We Understand Communication Felt Slow
> Your belongings were collected, stored as requested, transported internationally, cleared through customs and delivered with no items missing and no damage to the contents, which we are relieved about.
> The 3-day delay you mentioned was not related to your paperwork, but due to another group shipment being held temporarily at customs. This is one of the risks that comes with choosing a part-load (shared transport) service, which helps keep the price affordable, but can occasionally impact timelines.
> Our team should have explained that earlier and more clearly. For that, we sincerely apologise.
Why Timings can Shift in International Moves
International transport involves:
> Customs clearance in two countries
> Shared vehicle routing (as chosen for cost efficiency)
> Multiple customers’ paperwork and readiness affecting final schedules
Even when your documents were in order, a delay from any other move sharing the route can shift delivery by 1–3 days. Again, this is not your fault, but it is part of how part-load logistics operate.
We are Updating How We Communicate
Your comment about emails saying only “soon” is fair. Even when we are still waiting on customs, a simple “we will update you again within 24 hours whether or not there is progress” would have reduced uncertainty.
Because of your feedback:
✅ We are now implementing time-specific updates rather than vague terms like “soon”.
✅ Customers on shared-loads will receive clear explanations upfront about how delivery dates are confirmed.
✅ We are improving how we escalate communication when someone feels unheard.
Fantastic. I was skeptical at first due the big difference in price between MuveOne and other shipping companies I got quotes from. However, I liked the fixed price and ability to calculate my volume and weight with the online calculator. Driver turned up and was very thorough. He weighed everything again to make sure I didn’t exceed the weight allowance. I really appreciated this as I only used a bathroom scale to weight my boxes. Driver was really helpful and did a lot of the lifting. The support was all handled via WhatsApp and the team were quick to respond and provide support. Highly recommend MuveOne
Odpowiedź od MuveOne International Removals
Thanks so much for this! We totally get the skepticism when you see our prices compared to others. Really glad our driver could help with the heavy lifting and that the WhatsApp support worked well for you. Your recommendation means a lot to us. Hope you're settling in well in Sweden!
Only use if you are prepared to communicate via WhatsApp. Phonecalls aren't answered, emails take up to 5 days for a reply. The first point of contact Noel (WhatsApp) went beyond his remit to help us.
Advice was contradictory and emails were misunderstood.
2 days before the move we were unsure if it was going to happen on the final designated day.
Only then did communication happen!
Though the driver was late and went to the wrong address. Then was surprised by the volume of goods despite the obligatory detailed inventory and volumes having been supplied.
Everything was eventually loaded and the tired driver departed arriving at the destination promptly but, so I am told, exhausted with a further delivery over a 100 miles away to complete that day.
Odpowiedź od MuveOne International Removals
We appreciate you taking the time to leave feedback. However, we can't find any booking in our system under your name or matching these specific details. That's exactly why we ask for an order number when reviews are posted - so we can verify the experience and make things right if there was genuinely an issue with our service.
Very difficult to communicate with them, kept changing the collection window and delivery window and did not fully explain all the constraints regarding these. Despite the low cost of this operation, I would not recommend them, as I found dealing with this company extremely stressful. Also, do NOT opt for the optional driver assist, as I did. The driver did not help me with the load or unload, however I was still charged £36 for his time. It states online that if you choose this option, you will only be charged if the driver helps... In my case, he did not help and I was charged anyway!
Odpowiedź od MuveOne International Removals
We’re sorry this felt stressful. For clarity: no payment was ever taken for driver help. An automatic invoice was generated, but since no assistance was provided, nothing was charged or due.
Your final paperwork only reached us the day before collection, which left very little time for customs clearance and scheduling. Even so, we secured collection for the 5th though an unexpected tyre puncture caused a delay on the day.
On the night before collection, you asked to downgrade from 10m3 to 5m3. Our policy allows size changes with 7+ days’ notice (or by cancelling and re-booking), since space on shared runs is pre-allocated. You chose to proceed under the original booking to keep your timing.
We’ll continue improving our communication around invoices and scheduling. Thank you for the feedback; it helps us do better.
We used MuveONE for our commercial move of cleaning equipment from france to UK. Very easy to coordinate and Noel was very helpful. Items arrived on time without hiccups.
We finished unloading today. Everything arrived in perfect condition. I have to mention, Noel at moveone was friendly and very supportive. I changed my inventory a few times causing them to redo some of the work. Still they showed me no resistance. I highly recommend them to anyone!
Odpowiedź od MuveOne International Removals
Thank you so much for your wonderful review. We're thrilled that Noel and our team could provide you with excellent service, and we truly appreciate your patience as we worked together to accommodate your changing needs!
The lack of pre-move survey had me worried at first, but their removals cubic metre calculator was accurate. The driver was professional and our goods arrived safely. Full insurance gave us peace of mind throughout. Overall, it's very good service!
Fast, efficient, and stress-free! Everything arrived safely without a scratch.
Odpowiedź od MuveOne International Removals
Thank you for sharing your experience with MuveOne! We’re thrilled to hear your long-distance move was fast, efficient, and stress-free.
Moving from London to Barcelona was made easy with MuveOne. Their team provided constant updates, ensuring I knew exactly when my belongings would arrive! The driver was polite, and everything was delivered as expected. Top-notch service!
Odpowiedź od MuveOne International Removals
Thank you for trusting us with your removals from London to Barcelona! We’re thrilled to hear our team kept you informed at every stage and that your belongings arrived safely and on time.
I was a bit nervous about moving my household items to Italy, but MuveOne made it simple and stress-free. The driver arrived on time, everything was carefully packed, and I was kept in the loop throughout the journey. My furniture and fragile items arrived in perfect condition. A fantastic company with outstanding service!
Odpowiedź od MuveOne International Removals
Thank you for taking the time to share your experience! We’re thrilled to hear that your move to Italy was smooth and stress-free with MuveOne. International relocations can feel daunting, and it’s our priority to ensure every detail of our customer's move.
Excellent service at an affordable price. They handled our move to the Netherlands smoothly, with great attention to detail. Couldn’t be happier.
Odpowiedź od MuveOne International Removals
Thank you for taking the time to share your experience! We’re delighted to hear that your removals to the Netherlands was seamless and that our team’s attention to detail met your expectations.
Really helpful moving company. I contact them to book a house removal service. Actually to move my daughters household goods uk to france. They did greate job. Help us to custom clearances too. Safely moved 10m3 household. Diver also very reliable. No issue at all. Thanks.
Odpowiedź od MuveOne International Removals
Hi Spencer, We're delighted to have been of assistance! Thank you for choosing us for your move to France, and we're pleased to hear it went smoothly. Your kind words mean a lot to us. Safe travels!
My wife recently used these guys for our house move to Italy last Tuesday. she said they were the best in prices and the service was good..
Odpowiedź od MuveOne International Removals
We're delighted to hear that your wife had a positive experience with our services during the house move to Italy. If you ever require assistance in the future, please don't hesitate to contact us again. Thank you for choosing us!
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.
